Post on 26-May-2015
transcript
Dealing with Difficult PeopleThe Verbal Judo Series
Maximum Effect, Minimal Effort
Conflicts of personality are a primary factor of internal issues.
Presidents are the facilitators of disciplinary meetings (a time-consuming practice).
Understanding challenging personality types can curb issues before they happen.
The Sinister Six
The Bull
Hostile Personality Type
Fly into a rage at the drop of a hat Unpredictable Can act like tyrants when they don’t get their
way Can be abusive
The Counter
Separate them from the group Allow them to vent their anger within reason Set boundaries early State your position, stay factual, stay cool
The Genius
Ego-Centered Personality
Smarter than you in their area of expertise Commonly correct what you say Quick to point out your flaws
The Counter
Know your facts Capitalize on their knowledge by asking
questions Strategically place them on like assignments Praise their work
The Sucker-Puncher
The Passive Aggressive
Use potshots & sarcasm to undermine you Will fail to complete projects & blame you Rarely ever takes the lead Rarely ever contributes
The Counter
Keep issues fact-centered If necessary, use open-ended questions to put
the spotlight on them Use the fear of open confrontation against
them
The Downer
The Neurotic Personality
Focuses on the down side of every issue Every idea is wrong Every initiative will turn out badly
The Counter
Understand their perspective, but don’t endorse it
Stay factual Don’t get drawn into an argument Stay positive
The Cheerleader
People Pleasing Personality
Super excited about everything Volunteer for everything Overcommit themselves
The Counter
Know their expertise Limit what you ask of them Affirm their contributions Teach them to say no
The Ghost
Mystery Personality
They watch everything but say nothing Rarely socialize with the group Unable to figure out motivations
The Counter
Draw them out with open ended questions Be persistent, but patient Look for non-verbal cues
What if it’s me?
The Counter
Know your triggers (mindfulness) Bulls: Separate emotion from fact (cool down) Geniuses: Teach, don’t preach Sucker Punchers: Ask questions (honest
assertiveness) Downers: Focus on the good Cheerleaders: Get others engaged Ghosts: Get engaged!
Questions?
Thanks for playing!