Post on 10-May-2015
transcript
Diksha Technologies
Telecom Software Development & Consulting Services
©Diksha. 2012. Confidential. All Rights reserved. 1
Introduction to Diksha
Diksha’s Expertise & Excellence
Rich IP Stack
Engagement Models
Way Forward
Case Studies & Credentials
Contents
A well established telecom software professional services provider among
almost all leading System Integrators in India, with proven service track record of
more than 11 years
Diverse and strong customer base with long term relations. A few of the key
relationships include servicing IBM for over 9 years, TCS for more than 6 years,
Accenture for over 5 years, Capgemini and Wipro for around 2 years
Caters to a wide range of technologies within the Telecom Billing and CRM domain.
Diksha helped one of its customers migrate 13 countries data into a single billing
instance with 90% of offshore work. (More than 60+ consultants have been deployed
across User Acceptance Testing, System Integration Testing, Development and Operations
Support activities. Apart from migration, production support, post-migration support,
automation of billing operations, testing and managed services)
Well trusted company among SIs’ and Telcos - known for its technical prowess in
undertaking challenging projects and delivering well under the timelines
Winner of Red Herring 2011 Top 100 Asia. The Top 100 are evaluated on both quantitative and qualitative criteria, such as
financial performance, technology innovation, quality of management, execution of strategy, and integration into their
respective industries
Ranked 26th among the 50 fastest growing technology companies in India by Deloitte for the year 2010. With CAGR of 49.9%
over the past five years in the Indian telecom market
Awarded Fastest 500 in Asia Pacific by Deloitte for the year 2010 based on the growth rate of 164.7% over past 3 years.
Diksha Business
Telecom Software Professional
Services
End-to-End Solutions
Implementation
Telecom Software
Product Development
Diksha Technologies India – An Established Market Player
Outsourced Product
Development
Diksha has the largest team on technologies like Kenan in Asia Pacific adding to its large pool of telecom experts
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Diksha
Technologies
Kenan
Oracle Solutions
Centre Of Excellence
Centre Of Excellence
Process Process
Flexible engagement models enables most apt
service delivery to meet customer requirements and
to mitigate various business scenarios
o Partnering as an End-To-End solution provider
ensures Quality of Service through delivery
assurance by Diksha’s program management
team
o Engaging as a niche technology consultant, the
client has a leverage of keeping its IT
ecosystem intact and yet ensuring timely and
under budget service delivery
Technology Centre-Of-Excellence in Kenan and
Oracle solutions, offers the customers best in class
technical solutions and surety of service
To ensure QoS (Quality of Service) Diksha follows
CMMI for Services as a standard operating procedure,
which is a widely accepted process model based on
industry best practices. It helps in seamless
integration with customer processes and provides
ease of interaction among various business units at
both, the customer & vendors
Diksha software products are built using Agile
Software Development Methodologies and ensures a
timely and client-valued functionality (feature)
driven software
Human resources, being the core of the business, are
provided utmost importance and various modern
practices are followed within Diksha which has
resulted in low attrition rates
Diksha Consulting
– Successful Operating Model
4
5
Diksha’s OSS/BSS Practice
Tier 1 Software Vendors
Tier 1 System Integrators
Top Telecom Operators
Diksha Technologies Telecom Software
Development & Consulting Services
Implementation/ Managed Services
Project-based Delivery
Time and Material
Fixed-Price Capacity Model
Product enhancement
Core Feature enhancement
Localization
Utility development
Aging product support
Offshore Support
Configuration/Testing BaU operations
Development activities
Strong global team
working across all
regions 24/7
Flexible onsite-
offshore model for
delivery
Customer first is
our mantra to
success
Quality is embedded in
Diksha’s execution process
framework and we are on-
track in receiving CMMI
level 3 certification
Subject Matter Experts
(SMEs) across all major
technologies
Consistently
delivering projects
on time while
meeting quality
standards
Telecom
Specific IP
CMMI, Quality
Assurance
Delivery
Responsibility
Offshore
Development
Best Technical
Resources
Global Reach
TIBCO Gold Consulting Partners
Oracle Gold Partners
Telecom Billing Professionals
Customizable proprietary toolset
which can help automate your day to
day tasks in the telecom ecosystem
Value Proposition
Business
Continuity
Value Proposition
Rich Intellectual Property
Our stack of innovative proprietary tools enable enterprise-wide functional
integration, seamless data exchange and provide a framework for automation
of tasks. This powerful stack of products enhances the quality of service and
improves overall efficiency.
Billing System Migration
We have handled various migration/upgrade projects across technologies and
systems including Kenan, Amdocs, BRM, CSG, LHS etc. Notably we migrated
13 different instances to a single instance successfully, transferring business
critical data to new systems while maintaining existing functionality.
Billing System Configuration
We have aligned products with business objectives. Our expertise in
configurations have helped Telcos to define and configure new offerings and
pricing to comply with changing business needs, at minimum time to market.
Value Proposition
Production and Operations Support
Our large team of specialists with a leading operator has supported business-
critical processes and systems whilst meeting high performance benchmarks.
Our impeccable service delivery for the past 3 years has earned a renewal of
further 5 years
Application Integration & Management
Integration projects can be very challenging and complex. We ensure smooth
transition from project deployment through to operations. We have
successfully integrated more than 100+ integration points for a Telco and
maintained large number of custom applications in the eco system.
End-To-End Quality Assurance
We provide End to End QA services including Functional, Regression,
SIT, and UAT. We have delivered various end-to-end QA projects in
on-site/off-shore model for the last 8 years.
Introduction to Diksha
Diksha’s Expertise & Excellence
Rich IP Stack
Engagement Models
Way Forward
Case Studies & Credentials
Our OSS/BSS Capabilities
ORDER ENTRY BILL VIEW ORDER STATUS
PRODUCT CATALOG
TESTING
PRODUCT CONFIG
PRODUCT DEVELOPMENT
ACCOUNT MGMT
IVR SCREEN POP
CUSTOMER PORTAL
COLLECTIONS USAGE RATING
SETTLEMENT ADJUSTMENTS
WORK FORCE MGMT ORDER
MANAGEMENT PROVISIONING
INVENTORY
MANAGEMENT
FAULT/TROUBLEMGMT
SERVICE ACTIVATION
TELECOM BILLING & CRM
BSS
OSS
WORKFLOW ENGINE
SCHEDULING
ACCESS TO DOMAIN SPECIFIC DATA AT AN ENTERPRISE LEVEL
FUNCTIONAL INTEGRATION WEB SERVICES
GRAPHICAL WORKFLOW MODELING MONITORING AUDIT DOMAIN AGENTS
Diksha IP Framework
Diksha Consulting in these domains
Diksha IP along with Consulting skills can be leveraged in these domains
Comverse Skills – Pen Picture
Diksha’ Comverse vertical has been achieving various milestones in the
domain of global Consulting and Managed Services
We have a very strong presence among telcos for delivering
Kenan related projects from past 12 years
We have one of the largest team of Kenan professionals in the
Asia Pacific region
Our team of Kenan subject matter experts have specialists in
areas like Migration, Integration, Testing (Unit, Application, SIT,
UAT, PAT), Customization, Development, Apps & Ops Support
We have serviced our clients with customer bases of 7 million to
10 million
We have successfully delivered multiple End-To-End migration
projects exclusive to Kenan FX, across a varied range of
customers spread over the globe
Diksha has been the sole partner to customers like Colt and
TelstraClear for handling their End-To-Migrations and also to
manage their Business-As-Usual operations
Kenan Footprints
Introduction to Diksha
Diksha’s Expertise & Excellence
Rich IP Stack
Engagement Models
Way Forward
Case Studies & Credentials
Diksha’s Rich IP Tool
Our IP empowers you with the right infrastructure/tools to evolve your eco-system to the next level
Enterprise Level:
> Help functionally integrate various systems in a Telco eco-
system. It provides enterprise-wide data flow management
and integrations; it connects functional data points and
exposes functional units as web services.
> Help automate non-core processes/workflows in a billing
environment; (processes other than what the native billing
system does by itself).
> Mundane tasks can be identified and automated
> Custom scripts can be organised better; This helps
save huge costs during Migrations/Upgrades
> Reduce man-effort in verification and data validation.
> Custom-build new functionalities as plug-ins and execute
through the platform
Using our strong billing knowledge and experience we have built a powerful IP to aid various OSS/BSS tasks.
Custom Tools - Billing
ONE-TOUCH BILLING: Diksha proposed,
developed and deployed a ‘one-touch’
billing solution to one of our customers.
Billing operations are entirely automated
with self-healing/ Auto Resolving
capabilities. We reduced the total bill run
time by 20 hours by removing redundant
processes, implemented smart
workarounds to reduce load and optimized
pre-bill/post-bill operations. This entire
operation is not manned and is initiated
with the push of a button.
AUTOMATED TESTING TOOL: ATT can
execute test scripts and capture the test
results repeatedly with minimal effort and
no variation from test to test. It can
compare current results to previous results
more quickly and accurately increasing the
chances that a defect won’t be overlooked
Diksha’s Rich IP Tool
Our IP provides you with a wide range of tools which can give you significant cost savings and help retain knowledge
in-house
DIKSHA’S – COMMUNICATION AGENTS
TESTING
ENVIRONMENT
DEVELOPMENT
ENVIRONMENT
CRM
ERP BILLING
ENGINE
ACCOUNT
MGMT
DIKSHA IP FRAMEWORK
Provides a single Infrastructure to access enterprise wide software
components, simplifying complex BSS/OSS integrations. Front-office
applications communicate under a common framework. Its pluggable
nature eases replacement/upgrade of BSS/OSS and other
components.
Custom Tools - Billing
LOG ANALYSER: This tool reads the
logs in the production environment
and put relevant details in the DB. The
team saved significant amount of time
during RCA or debugging.
IDENTIFY FALLOUTS: This tool
generates a .XLS report of all the stuck
orders across environments. This tool
reads and scans the db with
predefined queries which are stored in
DB or properties file.
BILL INVOICE FORMATTER: Our
invoice formatter module can produce
a high number of invoices compared to
traditional invoicing solutions. This
tool was specifically designed to
produce invoices quickly with style
sheet based formatting rules.
Introduction to Diksha
Diksha’s Expertise & Excellence
Rich IP Stack
Engagement Models
Way Forward
Case Studies & Credentials
Engagement Models
Option 1: Implementation Partner
Engage Diksha as one of your implementation partners handling End-
To-End implementations
o Engaging Diksha directly would bring a vendor with expert-level
knowledge who can contribute to the projects at various levels.
Diksha is capable of handling technically demanding complex
projects and is not bound by project sizes.
o Being a telecom BSS/OSS focused technology company, we have
extensive knowledge and experience in large telecom deployments.
Our experience is entirely in telecom OSS/BSS, placing us on par
with some of the biggest players in the industry
o Diksha will work on a delivery-based compensation model, thus
reducing financial risks
o We would employ our IP tools optimizing project delivery, resource
usage and cost showing you quantifiable benefits over a period of
time
o Modern approach and innovative practices which provide tangible
business benefits
o We undertake complete ownership of project delivery with
performance attached rewards or penalties
Our philosophy of “Client Success” permeates the way we approach every client relationship. We
do whatever it takes to make our clients successful and we always seek to intimately understand
their organisation, business and customers.
We have proactively suggested various engagement models. We are open to alternative models;
our approach would be to actively work with you to define and adopt the best way forward.
Engagement Models
Option 2: Partner With Your Preferred Vendor
Engaging Diksha through any of your preferred vendors
o Diksha can actively work through any of your empanelled
preferred vendors. Our capabilities along with your vendor’s
know-how of how you operate can produce quick results
Option 3: Phased-Approach
Employ Diksha in a phased manner with rapidly increasing
magnitudes of scale
o The engagement can be at a much reduced scale initially. As
you see significant progress in the relationship and the value
add that we provide, magnitudes of scale can be rapidly
increased
o A mid-size engagement initially can help Diksha to present its
capabilities well and produce quantifiable results.
Key Differentiators: Diksha Edge
Diksha Advantage:
Our advantages are our key differentiators:
o IP Tools: We have our extensive IP tools stack which are
based on our experience of offer effort and cost reduction
to our customers
o Infrastructure: Bangalore, India based product
development facility
o Global Reach: With our global presence, our customers
benefit from True Global Delivery
o Scalability: With our extensive billing experience and
large team of SMEs, Diksha can cross-train billing
resources, enabling us to scale immediately to the
required number
o High ROI: Our integrated solution of flexible engagement
models and automation tools provide large savings for our
customers
Introduction to Diksha
Diksha’s Expertise & Excellence
Rich IP Stack
Engagement Models
Case Studies & Credentials
Way Forward
Case Studies Diksha IP Makes A Difference With A Top Tier Telecom Operator
Diksha IP deployed
Major European
Telecom
Challenges
Increased Activity in Development, Testing and Billing Operations
Offshore solution for Migration of 13 billing Instances in separate legacy systems to reduce TCO
Implementation of associated upgrades and support existing environment
1.
2.
3.
Diksha IP
Collaborated with Diksha
Technology & People UAT, Migration, Post-Migration Support, Go-live
Support, Configuration, Integration, Testing, PMO,
API Development
Managing Services
Provision of innovative solutions &
implementation of best practices
Entire billing operation was automated and time reduced by 58% from 48 hours to 28 hours. One-touch Billing provides a
self-healing mechanism to ensure optimized billing and importantly the ‘knowledge’ is retained in the system
Diksha IP helped remove redundancies within the system that were causing delays and provided critical billing data on-the-
fly to business through a secure and an easy-to-use web interface
Implementation of
One-touch billing,
on-the-fly reports &
pre-bill
Successful Migration
Single billing Platform
Outcome
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Post TR 1.0, Diksha resources have been part of the L4 support, production support (includes Kenan
and Siebel) and the integration support team.
Part of Design, Development and Testing teams (which include Application Testing, Application
Integration Testing, System Integration Testing, Combined Acceptance Testing) as part of release 1.0 .
Post Migration from legacy billing system to Kenan FX 1.2, Client wanted to ensure that all Kenan
modules were working properly.
Diksha started working on the transformation program for the client from release 1.0
We have been actively involved in delivering services since project inception
We successfully carried out all the responsibilities assigned to us during the projects.
Diksha helped the client build Real-Time solutions and interfaces apart from providing configuration,
post migration support and other activities .
Objective
Solution
Responsibilities
Results
Case Studies Kenan– Australian Telco
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Migrate existing billing system Kenan 9.1 to Kenan FX 2
Integrate more than 100 points and ensure seamless data flow into Kenan
Realign and Configure wholesale, business and residential plans
Managed Services covering Billing, IT Operations, IT Helpdesk, Application Support, Release Management, Configuration &
Development and Operational Reporting.
Objective
To cater to customer requirements Diksha applied the D3(Dissect, Design, Deploy) approach which was synonymous to
client’s Build-Operate-Transfer
Diksha deployed an onsite-offshore model to manage costs effectively
Migration and Integration projects were run by two parallel teams working out of different locations around New
Zealand.
BaU Configuration team was trained in parallel to seamlessly continue operations post go-live
Solution
Diksha earned appreciation from one and all for integrating more than 100 points in record time. Our team was
successful in breaking down this complex requirement into simple solutions. This work included interfacing with various
teams, reviewing and revamping old code base, documenting new solutions.
The client was one of the operators to go-live with Kenan FX 2 with the least hassle. All tasks were completed with high
accuracy with minimal change to the original timelines plan.
Diksha handles client’s entire configuration requirements and production support activities in the new system today.
Results
Kenan FX 2 - Covering all modules including Kenan Invoice Designer.
Jakarta Struts; Oracle, PL/SQL, Java / JSP / SQL / Perl; ASP.NET, ICSS, Clarify CRM
Technology
Case Studies Kenan – New Zealand Telco
Credentials
Introduction to Diksha
Diksha’s Expertise & Excellence
Rich IP Stack
Engagement Models
Way Forward
Case Studies & Credentials
Way Ahead
If
You are convinced that
Diksha can add value to
your organization
Need more information
to aid your decision
making
CORPORATE OFFICE #69, 2nd Floor, JP-DJ Arcade,
Millers Road, Bangalore 560 052
Karnataka, India
Phone: +91 80 4333 6222
Fax: +91 80 4333 6245
AUSTRALIA 401/14 Shoreline Dr
Rhodes, NSW 2138
Phone+61451045975
USA 3223, Route 38,
Suite 202, Mount Laurel
New Jersey 08054
United States of America
Voice: 856-206-0472
SINGAPORE No. 120, Telok Ayer
Street, Singapore (068589)
Phone: +65 62426533
Abhinav Mishra
) +91 98454 20073
* abhinav@dikshatech.com
4 www.dikshatech.com
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