IN OVER 140

COUNTRIES

WITH OVER30,000 CUSTOMERS

SERVING200,000,000END USERS

CREATING100 MILLION CUSTOMER INTERACTIONS PER YEAR

DELIVERING A 95%CUSTOMER SATISFACTION RATING

ZENDESK

EASY-TO-USETICKET MANAGEMENT

CUSTOMER CHANNELS

IN ONE INTERFACE

MACROS FOR PREDEFINED RESPONSES

TRIGGERS FOR AUTOMATED TICKET UPDATES

ON-THE-GO SUPPORT FROM ANY MOBILE DEVICE

“To manage nearly 15,000 tickets daily, we use Zendesk to keep our customers happily coming back for

more deals.”

KNOWLEDGE BASE FOR POWERFUL SELF-SERVICE

TICKET DEFLECTIONTO SELF-SERVICE ARTICLES

TICKET TO FORUMINTEGRATION

FORUM & SEARCHANALYTICS

FOR OPTIMIZING SELF-SERVICE

SUPPORT COMMUNITYFOR FAQs & FEATURE REQUESTS

“As a luxury brand, our customers expect a premium support experience. Zendesk

helps us deliver that experience to more customers with less

work.”

100+ OUT-OF-THE-BOXINTEGRATIONS

AND MORE APPS TO HELP YOUWORK HOW YOU WANT

ROBUST APIFOR MORE SEAMLESS INTEGRATION

“Because Zendesk is so customizable, we can handle all

requests and needs in an organized manner.”

YOURCUSTOM ZENDESK

BRAND RECOGNITIONFOR CONSISTENT LOOK-AND-FEEL

MULTI-LANGUAGECOMMUNICATION AND SUPPORT

MULTI-BRAND MANAGEMENT FOR CENTRALIZED SUPPORT

“We couldn’t believe how quickly we were able to make

the change to Zendesk. Zendesk is cost-effective, feature-rich, and easily

customizable.”

REPORTING & ANALYTICS FOR BUSINESS AND CONSUMER INSIGHTS

PRE-BUILTIN-DASHBOARD REPORTS

CUSTOMER SURVEYSTO TRACK SATISFACTION

BENCHMARK METRICSTO COMPARE YOURSELF TO YOUR PEERS

“Zendesk is the perfect fit for us because of its ease of set up and self-servic

e.”

WHAT’S NEXT?

www.zendesk.com/retail