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Attention Apartment Managers
3www.snmaonline.org
NOVEMBER DECEMBER 2009
INSIGHTThis Issue
SNMA 2009 Board of DirectorsPresidentBret Holmes ...................... 702.699.9261Advanced Management Group
President ElectPaula Lane ......................... 702.362.6444Pinnacle AMS West
Vice PresidentDebra Peterson ................. 702.255.3700For Rent Media Solutions
DirectorFrancie Stocking ............... 702.368.4217Western Risk Insurance
DirectorDebi O’Keefe .................... 702.436.9293Prime Group
DirectorBrandi Cooley ................... 702.320.8500RW Selby
DirectorRhonda Sikes ..................... 702.438.7678Avion at Sunrise Mtn.
DirectorDana Murrah ..................... 702.395.1523Apartment Management Consultants
DirectorJohn Sigman ..................... 702.939.1494Las Vegas Apartment Guide
DirectorMaria Avellana .................. 702.227.0444Stout Management Company
Bowling CommitteeJohn Sigman, Board Liason 939-1494Las Vegas Apartment Guide johnsigman@apartmentguide.com
SNMA - Apartment Insight (Magazine)John Sigman, Board Liason 939-1494Las Vegas Apartment Guide johnsigman@apartmentguide.comChris Schreiner, Chair 939-1494Las Vegas Apartment Guide cschreiner@apartmentguide.com
Community Outreach CommitteeRhonda Sikes, Board Liason 438-7678Avion at Sunrise Mountain avionsunrisemtn@lvcoxmail.comJennifer Pendleton, Chair 255-3700For Rent Media Solutions jennifer.pendleton@forrent.com
Dinner Meeting CommitteeTeresa Jackson, Board Liason 940-5120Clark County Collection Service tjackson@cccscollect.comChris Hinojos, Chair 939-1494Las Vegas Apartment Guide chinojos@apartmentguide.com
Education Committee education@snmaonline.comDebi O’Keefe, Board Liason 436-9293Prime Group deborah.okeefe@primegrp.comDana Murrah, Board Liason 395-1523AMC, LLC d.murrah@amcllc.netBrian Loftus, Chair 917-5746HD Supply brian.loftus@hdsupply.com
Golf CommitteeRob Grocutt, Board Liason 895-8887Sherwin Williams swrep5905@sherwin.comRicky DeTagle, Chair 939-1494Las Vegas Apartment Guide rdetagle@apartmentguide.com
Legislative CommitteeBarbara Kirk, Board Liason 436-2048Camden Residential Management bkirk@camdenliving.comChristopher A. Karsaz, Board Liason 952-9227Karsaz & Associates ckarsaz@karsaz-law.com
Maintenance Mania/Membership PicnicPaula Lane, Board Liason 362-6444Pinnacle American Management plane@prmc.comDonna Gill, Chair 702.362.6444Pinnacle AMS West dgill@riverstoneres.com
Market Trends CommitteePaula Lane, Board Liason 362-6444Pinnacle American Management plane@prmc.comSusan Bauman, Chair 368-4217Western Risk Insurance susan@westernrisk.com
Membership/IROC CommitteeFrancie Stocking, Board Liason 368-4217Western Risk Insurance francie@westernrisk.com
Poker CommitteeAmanda Hahn, Board Liason 671-6000Signature Management Company amandahahn@signaturehomes.comSusan Buksa, Chair 798-4511Apartment Finder sbuksa@apartmentfinder.com
Public Relations CommitteeBrandi Cooley, Board Liason 320-8500RW Selby brandi@rwselby.com
Vendor Guide CommitteeFrancie Stocking, Board Liason 368-4217Western Risk Insurance francie@westernrisk.comDebra Peterson, Board Liason 702.255.3700For Rent Media Solutions debra.peterson@forrent.com
Year End Event/AwardsRellie Greensfelder, Board Liason 371-2365Frazee Paint & Wallcovering rgreensfelder@frazee.com
For information regarding the SNMA website, articles which appear on the website and advertising on the website please contact Michael Fazio at 702.436.7662.
SNMA 2009 COMMITTEE ROSTER
TreasurerDoug Sartain ..................... 702.873.5995Certified Fire Protection
SecretaryBarbara Kirk ....................... 702.436.2048Camden Property Trust
Past PresidentAmanda Hahn ................... 702.671.6000Signature Management Company
DirectorTeresa Jackson .................. 702.940.5120Clark County Collection Service
DirectorRob Groucutt .................... 702.895.8887Sherwin Williams
DirectorChris Karsaz ....................... 702.952.9227Karsaz & Associates
DirectorDonna Gill ......................... 702.362.6444Pinnacle AMS West
DirectorRellie Greensfelder ........... 702.371.2365Frazee Paint & Wallcovering
DirectorMisty Justice ...................... 702.798.8955Alliance Residential Company
News & Updates 5 President’s Message
7 A Note to the SNMA Membership
8 Coming Together
9 Train Your Brain!
16 Spotlight on Platinum Sponsors
17 Bowling Tournament Recap
19 2009 Calendar of Events
21 2009 Maintenance Mania Results
25 Clark County Fire Department Barbeque Grill Safety
26 Products & Services Guide
Feature Articles 10 Don’t Replace!
12 Buying Your Brand
18 Deliver Service and You’ll Deliver Results
22 Bigger Profits with “No Risk”
4 www.snmaonline.org
NOVEMBER DECEMBER 2009
WHO WE AREThe Southern Nevada Multi-Housing Association (SNMA) is a non-profit
organization who provides the local multi-housing industry with legislative support, education and community outreach to benefit our membership and
the community.
WHY WE EXISTThe Southern Nevada Multi-Housing Association exists to support the multi-
housing industry and professionals with proactive legislative efforts and by promoting career development through educational and networking
opportunities. The SNMA also strives to promote the highest level of professionalism with established standards and practices throughout every
segment of the multi-family industry, including management, marketing, maintenance and suppliers.
Legislative updates & representation
Frequent networking opportunities
Innovative education programs
Business & career referrals
Advertising & sponsorship opportunities
Bimonthly magazine – “Apartment Insight”
Website: www.snmaonline.org
Forms & Landlord/Tenant Law Books
Legal Information & Updates
Support staff with industry experience....
10 Reasons to be a Member
Southern Nevada Multi-Housing Association2775 South Rainbow Boulevard, Suite #101-C, Las Vegas, NV 89146
T: 702-436-7662 • F: 702-446-8445Email: snma@snmaonline.org • Web Site: snmaonline.org
Executive Director: Michael Fazio, mfazio@snmaonline.orgExecutive Assistant: Aysha Park, apark@snmaonline.org
Apartment Insight is published by the Southern Nevada Multi-Housing Association.
Apartment Insight is the official trade publication of the Southern Nevada Multi-Housing Association, a professional association of multi-housing professionals and industry partners.
The materials contained in this publication are general in nature; the applicability to one’s particular situation should be reviewed with a professional who has all the facts pertaining to the situa-tion being considered. The publisher disclaims any liability for published articles.
Advertising Policy: Southern Nevada Multi-Housing Association accepts no responsibility for unsolicited materials. Advertisements contained in this magazine do not constitute endorsement. With the exception of those products and services directly under the control and supervision of SNMA, it is the policy of the SNMA, its officers and Board of Directors, not to endorse any products or services.
Magazine Committee:Chris Schreiner
Committee Chair/Editor
Allison WilliamsFront Cover Art
John SigmanBoard Representative
Photos courtesy of Michael Fazio (SNMA)
For Advertising Information, Contact:
800.639.0465
Platinum Sponsors:For Rent Media SolutionsCertified Fire ProtectionWestern Risk Insurance
The Bentley Group
Sherwin Williams Paint and FloorcoveringCox Communications
Silver Lands Inc.
SNMA welcomes our newest members!
New Vendors:Integrated Landscape ManagementRenu Casual FurnitureSterling Grant & Associates, LLC
New Properties/Mgmt Groups:Montego BaySafari Apartments
5www.snmaonline.org
NOVEMBER DECEMBER 2009
W hat a great year this has been for the SNMA.
There have been so many new developments
and changes, time has just fl own by. It is hard
to believe the year is almost over. It has gone by
much too fast! I am also a little saddened by knowing my tenure
as President is coming to an end.
This has been one of the most re-
warding things I have done in my
property management career.
I am so proud to know that over
the past year we have accom-
plished many of the goals we set
out for the association. We have
brought everything in house by
employing Michael Fazio and
Aysha Park. They have done a
great job and are working hard for all of our members in many
different capacities. We have increased membership in a down
economy. That is amazing and speaks volumes to the job the
board has done this year. We had many successes during this
year’s legislative session as well. The legislative committee man-
aged to defeat a number of bills that would have made our jobs
harder and cost our owners a substantial amount of money. Big
kudos to the legislative committee! Our education committee
put together a lot of great sessions this year as well and next
year looks to be even better.
As this issue goes to press we are preparing for the 3rd an-
nual Jewel Awards. It is shaping up to be a great event. We
look forward to the who’s who of the apartment management
industry to show up and support all the nominees and make
this our best event yet.
I am really looking forward to
2010 as this year winds down.
Not only because I want to put the
economic turmoil of 2009 behind
us, but because the SNMA is really
heading in the right direction. We
have had great feedback on many
things we did in 2009, and will be
sure to apply the lessons learned
to make the SNMA that much bet-
ter in 2010!! I am very confi dent
that our incoming President, Paula Lane, will put her own
special touch on the SNMA and take us to the next level.
I want to send out a special thanks to everyone who supported
the SNMA in 2009. Without the support of all our Platinum
sponsors and everyone who sponsored SNMA sanctioned
events, things would not have been as great as they were. I
look forward to seeing everyone again in 2010!!!
Final Message of 2009
By Bret Holmes
President’s Message
We have had great feedback on
many things we did in 2009, and
will be sure to apply the lessons
learned to make the SNMA that
much better in 2010!!
6 www.snmaonline.org
NOVEMBER DECEMBER 2009
7www.snmaonline.org
NOVEMBER DECEMBER 2009
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FreeEstimates
SNMA Membership,
Since I took over as Chair of the magazine committee, I have worked hard to elevate the level of the magazine to enhance its appearance and ensure it’s fi lled with a good mix of fun looks-back at events and good, current content with information that is helpful to the mem-bership. I think we have succeeded, as APARTMENT INSIGHT continues to improve and regularly offers the readers plenty of great information, keeping everyone in the loop on the SNMA past, present and future.
Because so many things are now handled in-house with our Executive Director and Executive Assistant, I feel it will be more effi cient to have the bulk of the magazine handled by that team, who is already doing
great work with the website. As the point of contact to all other committees, Michael will have the best insight and knowledge of the goings-on within SNMA and therefore, this will be my last issue as Committee Chair and editor of APARTMENT INSIGHT. I hope to continue contributing to it personally as well as fi nding good content to submit and it has been my pleasure to work on this project for SNMA. Thank you all for your valuable contributions to the magazine and please keep doing so. It’s a great resource to have at our disposal! It has been a privilege working on this for you and I thank you for the opportunity.
Sincerely,
Chris Schreiner
8 www.snmaonline.org
NOVEMBER DECEMBER 2009
August 25th Networking MixerSponsored by Clark County Collection Service
NOVEMBER DECEMBER 2009
The audience was treated to a night of comedy, music and co-medic music as members of SNMA showed their talents for the fi rst ever “SNMA’s Got Talent” competition. An American Idolesque panel of judges watched each performance and
weighed in with a score ranging from 1–10.
Al Miranda of Avion at Sunrise Mountain played drums
Ashley Ferguson, Nancy Rodriguez, Lena Ruckman of Clark County Collection Service lip synced to “Scrubs” by TLC
Julie Fick of Pinnacle performed a song by Faith Hill
Rob Watson and Troy Perkins of The Boulders at Lone Mountain (Pinnacle) did a “Top 10 Things You Want to Say to Residents” comedy sketch
Wesley Jackson and Isaiah Jackson of Wynn Palms (Pinnacle) performed an original piece with guitars and vocals
Chris Schreiner of Apartment Guide performed a song
The “Randy Jackson” of the evening was Constable Bobby G, “Paula Abdul” was Stephanie Kirby of the Susan G. Komen Foundation and “Simon Cowell” was Chet Buchanan of 98.5 KLUC’s Morning Zoo.
Winners were:1st Place—Chris Schreiner of The Apartment Guide won $500 (receiving a “better-than-perfect” score).
2nd Place—Julie Fick of Pinnacle won $250 (receiving a perfect score of all 10’s from the judges).
3rd Place—Ashley Ferguson, Nancy Rodriguez, and Lena Ruckman of Clark County Collection Service won $100 to split between them.
9www.snmaonline.org
NOVEMBER DECEMBER 2009
Getting Lucky With SNMA
P roceeds from sales for the 50/50 raffl e went to benefi t the Susan G. Komen Foundation. The cash winner was Amy Hjerpe of Pinnacle, who took home $164.
The mixer sponsor also raffl ed prizes that went to:
Jodie Bell (Advanced Management Group) won a DVD
Chet Buchanan (The Morning Zoo) won Guitar Hero and DONATED it to his toy drive
Tysen Bodewig (Empire Painting) won chocolates and later gave them to his lovely wife
Troy Perkins (Boulders at Lone Mountain) won a picture frame
Come try your luck at the next SNMA networking event!
Train YourBrain!
If you are interested in taking any of the courses or being on the Education Committee, please contact education@snmaonline.com.
3 hour Leasing Classes: $35 members, $70 non-members (Education pass can be used)
Maintenance classes are free, unless there are actual costs for certification or materials, which will be conveyed prior to the class.
Legal Classes: $35 members, $70 non-members (Education pass can be used)
Education Pass: $199 for 8 classes and $249 for 10 classes
You must register for each class at least 48 hours in advance in order to be able to use your Education Pass for the class; this is required to obtain an accurate head count for our educators.
2009 Education CalendarDate Event Time Location Speaker/Host
December 10 MANAGEMENT/LEASING: Resident Retention 9–12 Angel Park Debi O’Keefe
*Material and certification costs may apply**Full Day Class, Includes Continental Breakfast and Box Lunch; $59 Members, $99 Non-Members***Special Education Pricing; $19 Members, $39 Non-Members
Education Platinum Sponsor Opportunity
Available!
Pri
cing
:
10 www.snmaonline.org
NOVEMBER DECEMBER 2009
W ith potential savings of
up to 75% over the cost of
replacement, refinishing
makes good sense. Whether
the economy is good or bad, saving money
is always a good thing. As surface refi nish-
ing is done on site and in just a day, apart-
ment owners and property managers can
also appreciate the limited intrusion on
tenants when their bathtubs or countertops
are refi nished. In between tenants, with
an empty unit is also an excellent time for
refi nishing and is best done after painting
and carpet repairs.
Is there a difference between refi nishing,
resurfacing, and reglazing? No, they all refer
to the process of restoring, or upgrading
the existing porcelain, tile, fi berglass, or
laminate surface to like-new. A professional
refi nisher can change colors, repair porce-
lain chips, fi x fi berglass cracks, and make
knife cuts and burn marks disappear from
laminate and even Corian® countertops.
All surface refinishing, however, is not
the same and cheaper isn’t always better.
Like any maintenance “quick fi xes,” you
often wind up paying more when the fi rst
attempt fails.
Should you spend $200 or $300 to refi nish a
bathtub? You have to do the math. Spending
$200 twice over a 12-month period because
the tub peeled costs a lot more than having
it done right the fi rst time for $300. In ad-
dition, if the new fi nish failed once, it will
likely do so again.
Should you hire a refi nisher who uses hy-
drofl uoric acid to etch the bathtub? While
“acid-etching” porcelain is a common prac-
tice, your biggest concern will be whether
the acid is properly neutralized before it is
rinsed down the drain. If not properly neu-
tralized, acid can cause damage to plumb-
ing. Hydrofl uoric acid is also dangerous to
handle. If that’s the process the refi nisher
uses, make sure they are covered by their
own Workman’s Compensation policy.
An alternative to acid etching is the use of
a bonding agent, which has proven to be
more reliable and offer greater durability
and longevity to the bathtub refi nishing
process. The best bonding agents create a
molecular bond between the old and new
surfaces. Unlike hydrofl uoric acid, bonding
agents can and should be used on fi ber-
Don’t Replace!Refi nish Bathtubs, Tile, Vanities and Countertopsfor a Fraction of the Cost!
Replacing bathtubs, tile surrounds, vanities, and countertops is costly, messy, and time
consuming. No apartment or property manager wants to deal with that combination. The cost
saving solution to damaged and dated bathtubs, vanities and kitchen countertops is to have
the existing surfaces refinished.
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NOVEMBER DECEMBER 2009
glass, acrylic, cultured marble, and laminate surfaces to ensure
the new coating will stick.
What’s a realistic warranty? A fi ve-year written warranty is fairly
standard, and in most instances, if the refi nished tub surface is go-
ing to fail, it will do so in less than a year. Remember, a warranty is
only as good as the contractor giving the warranty. Be sure to check
out the strength and reputation of the contractor!
Upgraded countertops can really add the WOW factor to an apart-
ment kitchen. New stone-look fi nishes can provide the updated
appearance of stone at a fraction of the cost. And, if damaged, a
professional refi nisher can repair the countertop. Best of all, apart-
ment units with this upgrade are showing better, resulting in faster
and higher monthly rates.
Quality refi nishing is a craft that requires the proper materials, ex-
tensive training, and experience to provide consistent, high quality
results… and high quality results will save money in the long run.
To compare refi nishing companies, ask questions:
Is the company licensed and insured?
Are they covered under their own Worker’s Comp policy?
Do they offer a written warranty?
Do they offer volume/commercial discounts?
Will they do a sample tub or countertop for you to examine?
Do they provide free estimates and explanations of their
services?
How long has the company been in business?
Are they members of your apartment association?
Are they members of the Better Business Bureau?
Also, ask for references and read the reviews on the company
website.
Refi nishing vs. replacement saves you time and money, and using
the right refi nisher will save you the hassle and cost of callbacks. A
quality refi nisher is one who makes your project a priority and has
the capacity to respond quickly to help reduce downtime allowing
you to get your apartment rent ready quickly.
You already know that surface refi nishing can save money. The key
is hiring a professional refi nisher who will also save you headaches
by providing you with both quality and value.
Miracle Method is the largest bath and kitchen refinishing company in the country. With over 120 domestic and international franchises, they specialize in repairing and restoring all types of tubs, ceramic tile, and countertops.
12 www.snmaonline.org
NOVEMBER DECEMBER 2009
As we’ve also discussed in the past, your advertising is an invest-ment. We always hear about “the cost of doing business.” Costs
buy you products and services. Investments potentially make you money and are verifi -able and able to be tracked.
Marketing at its core, determines who your customer is and why. Marketing is the re-
search into demographics, trends and stats that lead you to know your customer better, or to help you establish who you want your customer to be and the level of your brand. Advertising is how you convey your market-ing message, to those potential customers. Advertising is usage of the media to get you exposure, build your brand, raise aware-ness and to inform. In short, advertising is exposure and visibility.
So what is it worth to you to have your “brand” recognized and visible? There are different forms of advertising that serve different func-tions. Some advertising is basically in place to introduce you to the consumer and make them aware of your product/service. Some advertising is about positioning your brand (i.e. offering the best product/service.) But advertising is always one thing, an invitation to do business. You are inviting prospective customers to buy your brand and to subscribe to your philosophies. By extension, your cus-tomers become part of your brand. They are the backbone of it and they are the channels through which your message continually gets carried, good or bad.
Your advertising message should always have the power to persuade, as after all, ad-vertising IS persuasion. That doesn’t mean it should be untrue. The most basic function is to inform the consumer. How you impart that information is important. Your advertising should also focus on your unique features. Consider a unique selling proposition (USP) that makes you different than your com-petitors. Then, sell it! What is the problem for your consumer and how will you solve it? The easiest way to determine this is to ask your current residents when they renew with you, or upon their move in. Ask them, “Why did you rent with us?” That is invaluable informa-tion and part of what your advertising should focus on. What is your “wow?”
If you wish to compete, you must be willing to invest in that competition. Your competi-tors are using various forms of advertising, so how are you competing and what is your goal? You must consider the fact that you must at least have a basic presence, providing your information to your target consumer in the best media and in the best locations for that media to be seen. Beyond that initial presence, it’s up to you to deter-mine where you want yourself positioned. Consider your initial advertising investment as “the cost of doing business” and then from there, the cost of excelling within your business which is where you want to posi-tion your brand. Obviously, the companies who spend more on effective advertising, reap the most benefi ts and have the most consumers. This is why air time during the Super Bowl is just about the most expensive. Consider it a necessary “evil” if you will, but it is necessary. Everyone knows Ford,
By Chris Schreiner, Account Executive, The Apartment Guide
As this issue goes to press, you are likely deep into your budgets for 2010. As we’ve dis-
cussed in the past, your advertising is generally a major part of your operating budget.
If not, it should be. There’s no denying that marketing and advertising are expensive
when looked at as a line item cost.
Buying Your Brand
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NOVEMBER DECEMBER 2009
Coca-Cola, Crest, etc. They still advertise, strongly and regularly. Why? To inform people what they are offering and to propel their brand higher than their competitors.
Customers will not call or visit your property if they are unaware of your message. Referrals are strong and can be effective, but consider that the message being spread is out of your control. With advertising, you control the message. So you must consider in your budget, a few things. You must look at your presence in the market to ensure your message is out there and you’re in the game. Without advertising, you’re not even near the playing fi eld. Matching others in the market, especially your competitors, is fundamental. You must then decide how you will position yourself within that market and what that position is worth to you. Again, it comes down to the type of media you are using, the reach of your message through that media and who that media reaches and how.
We all want to save money and we all want to meet or beat our budgets. This is possible to do if you project your needs correctly, maintaining a strong, highly visible campaign and knowing that must be in place to effectively run your business. However, when it comes to positioning, do not underestimate the cost of “being the best”, or at least creating the perception in the market, that you are the best. Cutting your advertising is cutting your potential for greater success. Bare bones advertising will provide you with a bare bones response and advertising in the wrong media or to the wrong consumer is like throwing wads of cash out the window
while driving down the freeway. Again, your investment in the right advertising can have a tremendous effect on your NOI through higher occupancies. It truly does not matter that the cost is up front, if you’re earning back your initial investment and making money in addition. You must decide what kind of return is worth it to you. Advertising is just about the only measurable investment that directly impacts your bottom line and it is in terms of income, not expense. If you want to effectively advertise, you must change your perceptions this way.
So, as you work on your 2010 budgets, keep all this in mind. Ask yourself, do I have a presence? How strong is that presence? What perceptions am I creating for the consumer and where am I po-sitioning myself and my brand in their minds? Am I willing to invest in my brand and my business to make it successful? There are multitudes of options out there, different media and sources. You must consider carefully who you partner with and what that partnership can bring to your business. What can they do for me? I can solve the renter’s problems because of A, B and C. Now what is YOUR problem that advertising will solve? Who you choose to solve that for you is vital. It’s not just “what do I get for the money I spend?” It is also about the potential. Remember, advertising is an invitation to do business. It begins the process, but it will not “sell” your product/service, but merely open the door. You must determine how big of a door you want and how wide open you want it. Higher occupancy, more income and happy owners are all within reach, if you are making the right investment.
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16 www.snmaonline.org
NOVEMBER DECEMBER 2009
S ince its founding by Henry Sherwin and Edward Wil-liams in 1866, The Sherwin-Williams Company has not only grown to be the largest producer of paints and coatings in the United States, but is among the largest
producers in the world.
For more than 135 years, we have been determined to lead our industry, to manufacture and market innovative products of superior quality, to operate a safe, clean and friendly workplace, to observe the highest ethical standards in business conduct and to reward our investors.
The pursuit of excellence is a commitment, not an achievement. This commitment is a vital part of the Sherwin-Williams culture. It is a pledge that joins every Sherwin-Williams employee together in service to our custom-ers and shareholders.
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AccountabilityWith Silver Lands Inc. you never have to worry about a job being incomplete or hearing an excuse for something not being done properly. We have the resources and the manpower for any job.
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www.silverlandsinc.com
Henry Sherwin and Edward Williams
17www.snmaonline.org
NOVEMBER DECEMBER 2009
Bowling Tournament Recap
18 www.snmaonline.org
NOVEMBER DECEMBER 2009
L ike any good customer today, I went online and poured through all of my phone choices available with my chosen carrier beforehand, deciding upon the one I thought was the best deal with the options I needed. The experience that followed at the store with my salesperson, Zak, was nothing less than delightful. It really got
me thinking about the importance of customer service in our industry, and how critical it is now more than ever to build a relationship with the prospect to ensure his or her comfort with the very personal decision to rent this new home, this new place to build a life. How we treat our prospects determines our likeability, and as a result, our “lease-ability.”
When I was in the store and my number was called, Zak greeted me warmly, giv-ing me a genuine smile that instantly set me at ease as we exchanged introductions. I immediately felt he was someone who could help me based on his approachability and willingness to assist, because I had been in cell phone stores before where the salesperson seemed entirely focused on their sales goals or too busy or distracted to help me. Not Zak. He was eager and friendly from the start. It’s the same in our business. When someone is coming to see an apartment for the fi rst time, the greeting you give your prospect sets the tone for the entire visit. I can’t tell you how many community lobbies I have walked into where a greeting was delayed, fake, or unfriendly. Those greetings do not help create faith in a leasing consultant; they simply make a prospect feel unwelcome, which makes them less likely to lease an apartment if they don’t feel comfortable from the beginning.
When Zak asked how he could help me, I told him specifi cally what I was looking for, informed him of my research online and told him I had narrowed it down to a few op-tions on which I hoped to get some feedback. Because I was adding a line with them due to another phone I had for a client (testing their service at home before porting my main number), I had concerns about a shared plan that would meet my requirements for both lines. This reminded me that back at our communities, we need to keep in mind that our prospects are more educated than ever before, researching us online and fi nding out about us beforehand. When you meet them in person, your conversations have to add value to what they have already learned and clarify any questions they might have. You then want to draw them out and engage them during the qualifying and leasing pro-cess, in order to guide the tour appropriately to ensure you show them exactly what they are looking for, based on what they’ve told you. The key is to listen effectively and be an expert communicator.
Zak was phenomenal at explaining how things worked, pointing out critical dif-ferences, and giving his opinion on phone performance, all while making it very com-fortable for me to ask questions. He used encouraging phrases such as, “Awesome.”
Deliver Serviceand You’ll
Deliver ResultsBy Valerie M. Sargent
I recently decided to jump on the bandwagon of addicts everywhere when the contract for my
call dropping, battery dwindling, no-coverage-at-home cell phone finally expired. That’s right,
it was time for me to (gasping inwardly) become a BlackBerry owner. What would become of
me with so much technology at my fingertips? Would it indeed become my “crack”berry?
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“For sure.” “No problem.” Youthfully affi rmative language that let me know everything would be taken care of as I needed. Zak didn’t have to “close” me—I closed myself once he showed me exactly what I needed and made sure I was content with my choice. That’s how a true sales process works, when you listen to the customer and deliver precisely what is wanted and needed.
When prospects present you with qualities they are looking for in a new home, your positive affi rmation of their needs gives them confi -dence in you as a leasing consultant. When you then remember those things onsite and point out solutions that matter to your customers, this is paramount to you getting the lease. Show them what they need, as well as the things you surprise them with by showcasing important features they might want based on things mentioned throughout the visit. Prospects know when you have truly cared and listened to them enough to fi gure out what they might like before they even realize it themselves. By showing them specifi cally what they are looking for and listening to their concerns, you create op-portunities for the prospects to close the deal themselves, making the entire leasing process easier for everyone.
Zak not only helped me get the right BlackBerry, he made sure the deal I found online was honored, and he upgraded my current cli-ent phone. Since I was adding a line, he assessed my usage on the fi rst phone, determined how I would be using each one, and found a calling plan for both that ended up saving me money. I now had far more service and accessibility for much less money. Then, despite other customers waiting in the store to be called upon, he helped me convert my numbers from my other phones, set up my email ac-counts and gave me some basic lessons on how to work my new little “CrackBerry” since I was apprehensive. I never felt he was rushed or that he wasn’t completely dedicated to our sales interaction. By the time all was said and done, I was educated enough that I could walk out of there and confi dently know what I was doing in a basic way. Zak was my hero.
You have the opportunity to be someone’s hero every day when they come to see you about a new apartment. Taking the time to make someone feel instantly welcome and at ease in your offi ce helps build trust and is the fi rst step in making sure someone feels at ease in your community. When you then truly hear what your customer wants, care about what they need, and offer the solution they’ve been searching for, you have given excellent customer ser-vice. When you deliver service, you deliver results. Your likeability increases your lease-ability!
In truth, Zak was a very well trained employee with admirable product knowledge and outstanding customer service skills. We need more people like Zak in the customer service world. You can choose to be one of them. This reminds me, I still need to mail my receipt for a rebate. I suppose his impeccable customer service only gets me so far...
The dates and events are subject to change without notice. Please call the SNMA office at (702) 436-7662 with questions.
November
7 Year End Dinner and Awards Ceremony
December
10 Management/Leasing Education: Resident Retention
• Subject to change•
SNMA 2009 Calendar of Events
Valerie M. Sargent is Senior Associate at Yvette Poole & Associates, a consulting firm dedicated to unlocking the dynamic power of people through more well rounded training programs and integration into com-pany cultures. For questions about this article or assistance with leasing and sales training, Valerie is based in Newport Beach, CA and can be reached on her new blackberry at (949) 637-0104, valeriesargent@yahoo.com or www.ypooleandassoc.com.
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P roper preventative maintenance and management can prevent most problems before they arise. This is especially true when it comes to the risks associated with criminal activity. A Corpus Christi, TX woman was raped in her
apartment and she sued, receiving a $17.1 million dollar judgment. A former mayor of Beverly Hills, CA was sued because of a shooting at his apartment community. The Wall Street Journal reported a $12.6 million dollar judgment on that case.
Recently, Apartments.com conducted a poll, asking apartment dwellers to share their thoughts about crime. Does it surprise you that 97% of the people who took the survey said that when they look for an apartment, crime plays a signifi cant part in where they choose to live? Many surveys have been conducted over the years, and a simple Internet search shows that crime has been the number one concern in our country for many years.
All across the United States, people are being robbed, raped, as-saulted, murdered, battered, shot, stabbed, and maimed. The aver-age arrest clearance rate for these offenses is about 26%, a number
that is not very encouraging. If criminals are not caught and jailed, they will usually continue to commit crimes.
Crime knows no address and no one is immune from the numerous types of crime risks, but the presence of crime is not something most apartment owners or property managers are comfortable talking about with their residents. Ignoring the risk of crime will not make it go away. In fact, it is not uncommon to see criminal activity is increased when the awareness of crime is decreased.
A quick scan of recent news stories on the Internet reveals that in Austin, Texas neighbors are saying, “Crime riddled apartments need a clean up.” In Virginia, residents living near a Virginia Beach apart-ment community were shaken by a police standoff at a neighboring apartment community. In Bethesda, Maryland a protest petition was signed by more than 40 local property owners who feared that a proposed rental housing development would depreciate their property values and bring crime into the neighborhood.
This recent Apartments.com survey reported that apartments are eighty-fi ve percent more likely to be victimized by burglaries
Bigger Profi ts With“No Risk”
The task of owning and managing an apartment building can seem overwhelming at times. A feeling of fear can be caused by the thought of all
the things that could possibly go wrong with ownership of an apartment building. There are many risks associated with apartment buildings, and
those risks can reduce or wipe out your profits! Eliminating your risks is one way to ensure bigger profits.
By Tim Zehring
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NOVEMBER DECEMBER 2009
bigger profits with “no risk” — continued on page 24
than other types of housing. Surprisingly, 78% of the renters who responded to this survey said they feel extremely to moderately safe in their apartment. You could have a recipe for disaster when a crime risk is high, but the perceived risk of crime is low. Perhaps this is one of the reasons why apartments are reported to be eighty-fi ve percent more likely to be victimized by burglaries than other types of housing.
There are steps that renters should take to ensure their own safety and protect their personal property, but let’s focus on what rental property owners and property management can do to manage other crime risks in their rental communities. Block Watch or Apartment Watch programs have been recommended by police because they are generally successful in single family neighborhoods where ho-meowners have a large initial investment and plan to build equity in their home ownership through the years.
Unfortunately, the Block Watch approach has not been as success-ful with renters. In apartment communities, move in specials and other concessions reduce move in costs and renters don’t build equity. Renters are not likely to fi ght crime in a community where they don’t realize a personal fi nancial investment or long-term equity growth potential.
In 1992, the Crime Free Multi-Housing Program was founded with the intention to involve those who did have a personal fi nancial investment and a long-term equity growth potential—the rental property owners and their management staff.
Crime primarily comes into rental properties in three ways: (1) The residents themselves; (2) Those affi liated with the residents; (3) The opportunistic criminal who spots what is perceived to be an easy crime target. A key strategy for combating the crimes being committed by residents was the establishment of good applicant screening measures.
No one chooses their race, color, national origin, gender, handicap, or parents’ religion, so these and other classes are protected against direct or indirect discrimination. If a person chooses to commit crimes (e.g. sell drugs, engage in prostitution, assault neighbors, commit arson, etc.), that is a different matter. Persons convicted of violent crimes, especially felony crimes, have discovered they have lost many of their rights, such as the right to vote, hold public offi ce, or to possess fi rearms. They are also denied some employ-ment opportunities, to serve on a jury, and the right to live in the apartment community they prefer.
If a prospective renter passes a background check, they should still be required to sign an addendum to their lease, acknowledging they will live a crime free lifestyle while on the premises, such as the restrictions in Drug Free Workplaces and Drug Free School Zones. The Crime Free Lease Addendum stipulates that residents, mem-bers of the resident’s household, and any person affi liated with the resident shall not engage in criminal activity on or near the rental property, and if they do they face immediate termination of their lease and eviction court.
Federal Fair Housing Laws prohibit unlawful discrimination against applicants and residents, but Federal Fair Housing Laws do not require that rental property owners and managers must turn their I.Q. down to zero or turn a blind eye to persons that pose a serious risk to the safety of existing residents or the security of the rental property.
The United States Government, the largest domestic landlord, has also developed Rules and Regulations regarding screening and eviction for crimes as outlined in their Final Rule (24 CFR Parts 5 et al.) The Rule allows landlords to deny housing if any house-hold member is currently engaging in, or has engaged in during a reasonable time before the admission decision: (1) Drug-related criminal activity; (2) Violent criminal activity; (3) Other criminal activity that would threaten the health, safety, or right to peaceful enjoyment of the premises by other residents…”
The fi rst phase of the three-phase Crime Free Multi-Housing Program entails free and comprehensive training about ap-plicant screening, dealing with on-site criminal activity, eviction, and automated databases that provide free information on conviction history regarding various types
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■ bigger profits with “no risk” — continued from page 23 Free Programs are a concerted effort of law enforcement, property management and the residents of rental properties working together to prevent crime. Frequently renters call the police to get a Crime Free Program started, but the rental property owners won’t join the Crime Free Programs, fi guring it will cost them too much money.
The Crime Free Multi-Housing Program has achieved remarkable success throughout the United States and internationally as well at an average cost of less than $5.00 per rental unit for most apart-ment communities. Hundreds of independent police department and university studies have documented drops in crime up to 90% in the worst rental properties, and about 25% in some of the better properties that have joined the Crime Free Program.
A-Rated insurance companies have also taken note of the success of the Crime Free Multi-Housing Program and that no certifi ed Crime Free Multi-Housing properties have been successfully sued after almost 17 years.
This new risk management partnership between rental properties and insurance companies also provides owners and property man-agement with free resources to move toward their “No Risk” goal. These free services include training, on-site security assessments of the property, a written report with specifi c observations and recommendations, a customized safety and security manual for the rental offi ce, and free expert witness assistance in the unlikely event
that there is a lawsuit for an assaultive crime that is committed on the premises.
By avoiding and reducing the risks, not merely transferring them to the insurance company, many owners of rental properties are seeing up to a 40% discount on their insurance premiums. You don’t have to be fully certifi ed in the Crime Free Program to receive credits, and you may not even have to switch from your existing insurance carrier. It’s a win-win for everyone involved!
Tim Zehring is the founder of the Crime Free Multi-Housing Program and the International Crime Free Association, Inc. He created the Crime Free Multi-Housing Program in 1992 and began working with various Nevada police agencies in
1994. In July of 2008, he retired after 22 years of service with the Mesa, Arizona Police Department. Now a security consultant and premises liability expert witness, Tim has been enticing national insurance companies to offer large insurance credits to Crime Free members.
You can contact Tim at: Tim@crime-expert.com
of offenders, including registered sex offenders. Here are a few free links of many that you may learn about in your training class:
http://www.clarkcountycourts.us/ (Primarily Clark County, Nevada)
http://www.doc.nv.gov/notis/search.php? (Nevada State Prison Records)
http://www.criminalcheck.com/index.html (Nationwide Sex Of-fender Database)
http://www.iinvestigate.net/secure/statesearch.shtml (State by State Database)
http://criminalsearches.com/search/criminal/advanced.aspx (National Database)
Issues regarding what types of criminal convictions and how far back you should go into an applicant’s history are also discussed in length at Crime Free Multi-Housing Program training classes, but ultimately each property management company or property owner determines their own reasonable standards. (Check with your local police to see if and when classes are offered in your area.)
The second phase of the Crime Free Multi-Housing Program is intended to reduce the likelihood that random, opportunistic criminals will be attracted to the rental property. The Crime Free Multi-Housing Program has implemented minimum standards regarding the strategies of C.P.T.E.D. (Crime Prevention Through Environmental Design).
The third and fi nal phase of the Crime Free Multi-Housing Program involves the residents and Safety Social events that are conducted at the rental property. The Safety Socials demonstrate that Crime
Frequently renters call the police to get a Crime Free Program started, but the rental property owners won’t join the Crime Free Programs, figuring it will cost them too much money.
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NOVEMBER DECEMBER 2009
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PRODUCTS &SERVICES GUIDE
ADVERTISING702 West2470 Denholme St.Henderson, NV 89044troy@702west.comP: (702) 278-8905 F: (702) 202-4513
Apartment Finder 6330 McLeod Dr. Ste. 5 Las Vegas, NV 89120cvail@apartmentfinder.comP: (702) 604-2351 F: (702) 798-8311
Apartment Guide, The 8298 Arville Street, Suite #104Las Vegas, NV 89139johnsigman@apartmentguide.com P: (702) 939-1494 F: (702) 939-1551
Apartments.com175 W. Jackson Blvd., 8th floorChicago, IL 60604ltimko@apartments.comP: (312) 601-5391 F: (312) 601-6256
For Rent Media Solutions 5740 S. Arville St., Ste 209Las Vegas, NV 89118debra.peterson@forrent.comP: (702) 255-3700 F: (702) 255-4901
Move.com30700 Russell Ranch Rd.Westlake Village, CA 91362P: (805) 557-2300 F: (480) 556-4623
Rent Grow Inc. (Internet)307 Waverley Oaks Rd. Ste. 301Waltham, MA 02452haolem@rentgrow.comP: (800) 736-8476 F: (800) 819-5182
APPLIANCES (SALES/RENTAL/PARTS/REPAIR)Universal Service & Supply3605 W. TwainLas Vegas, NV 89103universalsvc@earthlink.net P: (702) 876-0333 F: (702) 876-5994
ASPHALT (PAVING/REPAIR)Lamb Asphalt Maintenance, Inc.3280 Coleman St.N. Las Vegas, NV 89032 jandres@lambasphalt.comP: (702) 647-1600 F: (702) 647-5969
Stripe-A-Lot 5128 Longridge AvenueLas Vegas, NV 89146 t.j.@stripe-a-lot.com P: (702) 870-3585 F: (702) 870-8784
Sunland AsphaltP.O. Box 50409Henderson, NV 89016stevem@sunlandasphalt.comP: (702) 563-6872 F: (702) 563-6875
ATTORNEYS/LEGAL SERVICESKarsaz & Associates375 Warm Springs Ave., Ste 104Las Vegas, NV 89119ckarsaz@karsaz-law.comP: (702) 952-9321 F: (702) 933-5077
Law Office of Hayes & Welsh199 N. Arroyo Grande Blvd, #200 Henderson, NV 89074 ghayes@lvlaw.com P: (702) 434-3444 F: (702) 434-3739
AWARDS/TROPHIESBoulevard Trophy & Engraving, Inc. 5007 S. Tamarus St.Las Vegas, NV 89119blvdtrophy@aol.com P: (702) 736-3130 F: (702) 736-3526
BANKING/MORTGAGE LENDING/FINANCIALArbor Commercial Mortgage2802 Flintrock Trace, Suite 225Austin, TX 78738dgaylord@arbor.comP: (512) 371-4171 F: (512) 371-4172
BLINDS/WINDOWS/DOORS/GLASSCherokee Blind & Door 4350 S Arville, C-21 Las Vegas, NV 89103P: (702) 432-3244 F: (702) 432-3341
BROKERS (REAL ESTATE)Marcus & Millichap3993 Howard Hughes Pkwy, Ste 300 Las Vegas, NV 89109jvelazquez1@marcusmillichap.com P: (702) 215-7100 F: (702) 215-7110
NAI Alliance6995 Sierra Center Pkwy., Ste 100Reno, NV 89551mwalsh@naialliance.comP: (775) 336-4646
The Bentley Group Real Estate Advisors11920 Southern Highlands Pkwy., #100Las Vegas, NV 89141cbentley@thebentleygroup.com P: (702) 855-0440 F: (702) 855-0660
The Sauter Companies10161 Park Run Dr., Ste. 140Las Vegas, NV 89145info@thesautercompanies.comP: (702)383-3383 F: (702)252-0139
CARPET CLEANING/RESTORATION/DYEINGSolar Contract Carpet of Las Vegas, Inc. 4280 Wagon Trail Ave. #CLas Vegas, NV 89118P: (702) 798-7100 F: (702) 798-1982
Ultimate Choice Carpet Cleaning4320 West Reno Avenue, Suite ILas Vegas, NV 89118suhailyr@ultimatechoicerestoration.comP: (702) 515-1485 F: (702) 515-1486
Universal Carpet Care, Inc. 3111 S. Valley View, Ste. N-102 Las Vegas, NV 89102stevec@universalcarpetcare.com P: (702) 220-9003 F: (702) 220-4818
FIRE AND SAFETYCertified Fire Protection3400 W Desert Inn, Ste 20 Las Vegas, NV 89102-8354 fireone@lvcm.comP: (702) 873-5995 F: (702) 251-1972
Diversified Protection Systems Inc.4435 Wagon Trail Ave.Las Vegas, NV 89118tmilton@dpsi.bizP: (702) 307-3473 F: (702) 307-3472
FLOORING - COVERING/CARPETCriterion Brock, Inc. 1660 Helm Dr. Ste 1000Las Vegas, NV 89119-3845jason@brockinteriors.com P: (702) 458-6550 F: (702) 458-6584
Sherwin Williams Paint & Floor Covering7470 S. Dean Martin Drive. #105Las Vegas, NV 89139 swrep5905@sherwin.com P: (702) 895-8887 F: (702) 895-8892
FURNITURE (RENTAL/SALES)CORT Furniture Rental 6625 Arroyo Springs St. Ste. 130Las Vegas, NV 89113tricia.bernard@cort.com P: (702) 822-7368 F: (702) 822-7324
Sundrella Casual Furniture2740 W. Deer Valley Rd.Phoenix, AZ 85027kreiha@cox.netP: (702) 369-0878
Winston Contract603 SE Fort King StreetOcala, FL 34471jrega@brownjordaninternational.comP: (800) 327-1541 F: (352) 368-2471
HANDYMANGenie Services4300 N. Pecos Rd. #22Las Vegas, NV 89115njeancheff@genieservices.comP: (702) 452-1111 F: (702) 452-1179
HVACFire-N-Ice Heating & Air Conditioning2912 S. Highland Dr., Ste ELas Vegas, NV 89109fire-n-icehvac@earthlink.netP: (702) 395-0071 F: (702) 395-0253
INSURANCECIBA Insurance Services655 N. Central Ave., Ste. 2100 Glendale, CA 91203mmarino@cibaservices.comP: (818) 638-8525 F: (818) 638-8551
Kaercher & Associates Insurance Brokerage 2500 N. Buffalo Dr., Ste. 230Las Vegas, NV 89128 P: (702) 384-2813 F: (702) 304-7860
Renters Legal Liability LLC 466 South 400 East #103 Salt Lake City, UT 84111gus@rllinsure.comP: (801) 994-0237 F: (801) 521-4452
Sterling Grant & Associates, LLC2200 East Camelback Road, Suite #222Phoenix, AZ 85016loliva@sterling-grant.comP: (602) 954-7200 F: (602) 954-9624
Western Risk Insurance3140 S. Rainbow Blvd., Suite 400 Las Vegas, NV 89146francie@westernrisk.com P: (702) 368-4217 F: (702) 368-4219
CHILD ABUSE PREVENTIONCAN Prevent Task Force Inc.PO Box 6274Reno, NV 89513pulibarri@washoecounty.usP: (775) 328-2448
CLEANING SERVICESGenie Services4300 N. Pecos Rd. #22Las Vegas, NV 89115njeancheff@genieservices.comP: (702) 452-1111 F: (702) 452-1179
CLEANING SERVICES (MOLD/DISASTER)Genie Services4300 N. Pecos Rd. #22Las Vegas, NV 89115njeancheff@genieservices.comP: (702) 452-1111 F: (702) 452-1179
Odor Masters 4616 W. Sahara Avenue #178Las Vegas, NV 89102isimon@odormasters.comP: (702) 253-5030 F: (702) 242-9238
ServiceMaster 1st Response 451 Mirror Court, Suite #105Henderson, NV 89011smrep1@drylasvegas.comP: (702) 896-4197 F: (702) 896-3559
COLLECTIONSClark County Collection Service 8860 W. Sunset RoadLas Vegas, NV 89148tjackson@cccscollect.comP: (702) 940-5120 F: (702) 365-7927
Rent Collect Global 1010 Southeast Everett Mall Way, Suite #100Everett, WA 98208jill@rentcollectglobal.comP: (425) 238-3752 F: (425) 609-1120
COUNTY/CITY OFFICESConstable’s Office Las Vegas Township309 S. Third Street, P.O. Box 552110 Las Vegas, NV 89155 gronaura@co.clark.nv.us P: (702) 455-4099 F: (702) 385-2436
DEVELOPERS (REAL ESTATE)& GENERAL CONTRACTORSKalb Industries of Nevada Ltd.5670 Wynn Rd.Las Vegas, NV 89118rickh@kalblv.comP: (702) 365-5252 F: (702) 365-5257
Western Pride Construction LLC3924 Silvestri LaneLas Vegas, NV 89120aimee@westernpride.comP: (702) 362-2800 F: (702) 362-1376
DRYWALL - CONTRACTORSGenie Services4300 N. Pecos Rd. #22Las Vegas, NV 89115njeancheff@genieservices.comP: (702) 452-1111 F: (702) 452-1179
EXERCISE EQUIPMENTAdvanced Exercise Equipment861 SouthPark Dr., Suite #200Littleton, CO 80120kschlagel@advancedexercise.comP: (702) 270-0241 F: (303) 996-0063
Equip Fitness4760 South Pecos Road, Suite #103Las Vegas, NV 89121teperkins.tpa@gmail.comP: (702) 309-4198 F: (702) 974-0893
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INTERNET SERVICES/ACCESSInspire WiFi1550 NE Miami Gardens Drive #507Miami, FL 33179gebbert@inspirewifi.comP: (407) 620-6478
KEY CONTROL/ACCESS MANAGEMENTAble Lock & Key1913 East Charleston RoadLas Vegas, NV 89104ablekeylock@yahoo.comP: (702) 382-2822
HandyTrac, Inc.510 Staghorn Ct. Alpharetta, GA 30004eoverhage@handytrac.comP: (678) 990-2305 F: (678) 990-2311
LANDSCAPINGIntegrated Landscape Management4555 Dean Martin DriveLas Vegas, NV 89103mdifabbio@ilm-llc.comP: (702) 283-9904 F: (702) 537-2294
Silver Lands Inc.2901 S. Highland Drive, Suite 15-ALas Vegas, NV 89109pacoh@silverlandsinc.comP: (702) 459-3192 F: (702) 459-4372
Worldscape8410 Eldora, Suite #1003Las Vegas, NV 89117worldscape@cox.netP: (702) 871-7027 F: (702) 731-1611
LAUNDRY EQUIPMENTCoinmach Laundry Service501 North 37th Dr., Suite 102Phoenix, AZ 85009dwahlers@coinmachcorp.comP: (602) 722-6959 F: (602) 340-8907
MAINTENANCE SUPPLIESHD Supply320 Lava Beds WayLas Vegas , NV 89031Max.G.Christie@hdsupply.com, ty.kilpatrick@hdsupply.com P: (702) 917-5746 F: (702) 622-7222
Johnstone Supply2319 S. Western Ave. Las Vegas , NV 89102P: (702) 387-6940 F: (702) 387-7866
Wilmar4119 Bola DriveNorth Las Vegas, NV 89032bcrofford@wilmar.com P: (702) 296-0664 F: (702) 643-5948
MAKE-READYGenie Services4300 N. Pecos Rd. #22Las Vegas, NV 89115njeancheff@genieservices.comP: (702) 452-1111 F: (702) 452-1179
ODOR CONTROLEnvirosweep, LLC892 East Sweeping Vine AvenueLas Vegas, NV 89183ivan@envirosweep.comP: (702) 738-4247 F: (702) 982-1277
OFFICE SUPPLIESAdvance Office & Janitorial Supplies3261 S Highland, Ste. 603Las Vegas, NV 89109lisaburchard@advanceoffice.comP: (702) 735-0213 F: (702) 735-0147
OUTDOOR FURNITURERenu Casual Furniture975 American Pacific Drive, Suite #105Henderson, NV 89014fred@renucfr.comP: (702) 568-9004 F: (702) 568-9007
Total Patio Accesories4760 South Pecos Road, Suite #103Las Vegas, NV 89121teperkins.tpa@gmail.comP: (702) 309-4198 F: (702) 974-0893
PAINT (SALES/SERVICE)Dunn-Edwards Paints4300 E. Tropicana Ave Las Vegas, NV 89121 sharon.brenner@dunnedwards.comP: (702) 845-7539 F: (702) 243-8131
Empire Community Painting 2756 N. Green Valley Pkwy., Ste. 149dwhitaker@empirepainting.com P: (888) 278-8200 F: (702) 939-9940
Genie Services4300 N. Pecos Rd. #22Las Vegas, NV 89115njeancheff@genieservices.comP: (702) 452-1111 F: (702) 452-1179
PPG Pittsburgh Paints 5475 S Valley View Las Vegas, NV 89118sbennecke@cox.net P: (702) 736-2929 F: (702) 736-3151
Sherwin Williams Paint & Floor Covering7470 S. Dean Martin Drive. #105Las Vegas, NV 89139 swrep5905@sherwin.com P: (702) 895-8887 F: (702) 895-8892
POOL FURNITURETotal Patio Accessories3275 S. Jones Blvd., Ste 106 Las Vegas, NV 89146admin@tpa-lasvegas.com P: (702) 309-4198 F: (702) 974-0893
PROPERTY MANAGEMENT SOFTWARERealPage Inc.4000 International PkwyCarrollton, TX 75007stacey.blackwell@realpage.comP: (972) 820-3015 F: (972) 820-3383
REWARDS PROGRAMSBlackledger12 West 100 North, Suite #100American Fork, UT 84003nvidrine@blackledger.comP: (801) 763-9064 F: (801) 437-3686
SECURITY DEPOSIT ALTERNATIVESSure Deposit293 Eisenhower Pkwy., Ste 320Livingston, NJ 07039-1783 brian@suredeposit.com P: (973) 992-8440 F: (973) 992-8770
SECURITY SERVICESSky Security Services2400 S. Cimarron Rd. Ste. 140Las Vegas, NV 89117marissa@skysecurityservices.comP: (702) 304-2185 F: (702) 304-2184
SIGNAGEMotivational Systems, Inc.1120 Palms Airport DriveLas Vegas, NV 89119rtait@motivational.comP: (702) 310-8501 F: (702) 270-8228
Right-Way Signs6291 Dean Martin Dr.Las Vegas, NV 89118maryjo@right-waysigns.comP: (702) 260-0374 F: (702) 260-1223
TELECOMMUNICATIONSCox Communications121 S. Martin Luther King Blvd.Las Vegas, NV 89106Nick.kendle@cox.comP: (702) 384-8084 F: (702) 545-2375
TENANT SCREENINGFirst Advantage SafeRent, Inc.7500 W. Lake Mead Blvd., #9-542 Las Vegas, NV 89128 tsedminik@fadvsaferent.comP: (702) 839-1736 F: (702) 839-1738
TOWINGAA Action Towing3035 Westwood Dr.Las Vegas, NV 89109bobbyhowell@actiontowing.netP: (702) 737-9100 F: (702) 737-8567
Expedite Towing228 W. Owens Ave.N. Las Vegas, NV 89030P: (702) 633-8850 F: (702) 633-8892
Fast Towing Inc.3850 Losee RdLas Vegas, NV 89030P: (702) 380-3278 F: (702) 380-9513
LVVI Towing4375 North Las Vegas Boulevard, Suite #4Las Vegas, NV 89115mworkman@yahoo.comP: (702) 795-1700 F: (702) 367-0945
North Star Towing2201 N. CommerceNorth Las Vegas, NV 89030clark@northstartow.comP: (702) 473-1111 F: (702) 399-3632
Quality Towing4100 E. Cheyenne Ave.Las Vegas, NV 89115jberry@unitedroadtowing.comP: (702) 649-5711 F: (702) 633-4447
Southern NV Multi-Housing Association - Forms & Publications
ITEM PKG. OF MBR PRICE NON-MBR
5-Day Pay or Quit***5-Day Notice Breach of Contract***5-Day Unlawful Detainer***3-Day Nuisance***30-Day No Cause Termination***30-Day Notice to Change Terms***Abandonment***Security Deposit DispositionCommunity Inspection***Notice to Vacate***Roommate Relinquishment***Application to RentLease*** (Available to Members Only)Lease Renewal*** (Available to Members Only)Move-In Inventory & Condition***Salary SurveyLandlord/Tenant Law Handbook (Members Only)Affidavit of ComplaintInstructions to the ConstableOrder of Summary Eviction
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10.5010.5010.5010.5010.5010.5010.5010.5010.5010.2514.7514.7519.9510.2514.7549.95129.00
15.5015.5015.5015.5015.5015.5015.5015.5015.5015.5015.50NO SALENO SALE15.5019.7599.90NO SALEAvailable at CourthouseAvailable at CourthouseAvailable at Courthouse
DELIVERY CHARGE - $10.00 per delivery or $20.00 for COD orders.*** 3 part carbonless paperPRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.
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