Aspire Vertical Markets

Retail Store

Retail Store Solution

Networking

Network up to 50 locations Network Aspire and Aspire S telephone systems Functions as a single unit (single telephone system)- Feature transparency between locations- Unified numbering plan so users can easily call an

extension from any location Single centralized operator or auto attendant -

share the services with all locations Single centralized Voice Mail -.share this resource

with all locations

Voice Mail – Auto Attendant Call Screening

Eliminate unanswered calls- improve customer satisfaction

Reduce call load of the operator. Use Message Mailbox instead of complex IVR- For simple inquiries such as store hours and directions

Can also be used to direct calls to department such as Credit, Customer Service, toy department, etc

E911 for medical or security emergencies

E911 compatible (Enhanced 911)- Sends number of extension originating the call

Identify problem location

- Requires ISDN or CAMA trunk- Compatible with 3rd party CAMA trunk interface box

911 Priority - Always connects to 911 Service Bureau overriding other calls if necessary

No need to press a line key or dial trunk access code. - Recognizes 911 dialed digits.- Customers not familiar with system can use

Displays alarm message and extension at operator telephone or designated telephones

Cordless / Wireless telephones

For Mobile Workers – receive calls anywhere (sales area, stock room)

Calls go to wireless handset directly (no park and page required)

Multi-button wireless telephone offers features of desktop telephones

Call Forward – Off Premise (external)

Redirect busy or unanswered calls- Send call to home office

- Send call to Cell Phone

- Send calls to Answering Service

Use in combination with Day/Night Mode switching to redirect call to Answering Service or home telephone

Connection for Analog Devices

Analog Ports- Connect to fax machines

- Connect to cordless telephones

- Connect to modem transfer sales data approve/validate credit card sales

Analog Connection Module (PGDAD)- Connect to Music on Hold source (up to 96)

- Connect analog recording device (up to 96)

Park and Page

A feature of Voice Mail Auto Attendant Automatically places incoming call in Park and

plays announcement over paging system. Retrieve call from any telephone

Call Park

Temporarily park calls so they can be answered by others

Answer calls from anywhere in the store or on the network

Retrieve parked call by pressing flashing Park Key on any telephone or dialing a Park Pickup Code

Call Coverage Key

Alternate answer points for incoming calls Personnel in sales area can respond if call not

answered Immediate or delayed ring for secondary extension

Conversation Record

Live Recording of telephone calls Record suspicious or threatening calls Recording configuration options- Voice Security Recorder (VSR) records calls saved to

PC hard drive

- Voice Mail Record Feature

- PGDAD box connected to analog recording device

External Alarm Sensor Connection

Used by small stores to alert employees when customer enters the store

Can be connected to shop-lifter detection equipment

Paging system access

Play background music for the sales area - create soothing atmosphere

Broadcast promotional messages Discreetly announce calls to staff on the sales floor Use speakers built into the telephones or external

speakers

Music / Message on Hold

“M” is for Music but it’s also for Message Announce products and promotions to callers on

Hold

Toll Restriction and Dial Block

Prevent telephones in sales area from being used by customers

Prevent some extensions from dialing long distance calls- avoid excessive telephone charges

Toll Restriction Override

Also called Walking Class of Service Allows designated employees to place calls from

the sales area telephones by overriding toll restriction

Door Phone

Conveniently answer the door (back door, receiving dock) from any telephone

Monitor entrance to building for access control Release door latch from the telephone

Calling ID and Calling Name Display

Information about call is available before call is answered

Helps speed call processing Can be used with computer to display customer

information (screen pop) This information placed in Call History which can

be used to return missed calls. Requires Caller ID service from telephone

company

Call Forward

Call Forward Busy or Call Forward No Answer can redirect calls to an assistant, the operator or Voice Mail

Any Caller ID information is transferred with the call so return call can be made- (Caller ID information cannot be sent off premise)

Department Group Ring

Useful for departments such as Accounts Receivable or Inside Sales

Ring all extensions in group or hunt for idle extension in group

Distinctive Ring Tones and Key Flashing Patterns

Identifies trunk or intercom calls The LCD display will also identify the source of a

ringing call