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7/23/2019 Awareness Training on ISO 9001 14001 18001- QHSE Management System First Part 11 08 08
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Introduction to Quality – ISO 9001:2000,Occupational Health & Safety – ISO 18001:2007and n!iron"ental – ISO 1#001:200#$ana%e"ent Syte"'(eleaed )y: *orporate Quality – +unne)o India
(eleae ate: -u%ut 11, 2008
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*oure *ontent
ISO .ac/%round
Introduction
Quality $ana%e"ent rinciple
.enefit of Q$S, $S, OHS$S i"ple"entation
ifficultie in the Syte" I"ple"entation
cluion er"itted in Standard
I"pact of ISO 1#001 & 18001 on Or%anition QHS $ana%e"ent Syte" -pproach
(elationhip )et3een ISO 9001, 1#001, 18001
Q$S, $S, OHS$S and *o""on 4er"inolo%y
efinition of roce, -udit
$ana%e"ent Syte" $odel – Q$S, $S, OHS$S
ISO 9001, 1#001, 18001 *laue Si"ilaritie & ifference
ocu"entation Structure at +unne)o
5it of rocee
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ISO .ac/%round
ISO i an acrony" for International Or%aniation for Standardiation'
Head6uarter i in +ene!a'
- oluntary )ody ha!in% repreentation of o!er 100 countrie, includin% India'urpoe of ISO i to Har"onie Standard at International 5e!el'
Iued thouand of internationally har"onied tandard'
Iued a firt erie of ISO 9000 tandard, in 1987
ISO 9000 erie tandard are )ein% re!ie3ed and re!ied, for once in year
ISO for"ed a 4echnical *o""ittee, 4*;17<, to de!elop har"onied international
tandard on Quality -urance Syte", ISO 9000'
ISO for"ed a 4echnical *o""ittee, ISO= 4*;207, to de!elop har"onied
international tandard on n!iron"ental $ana%e"ent Syte", ISO 1#000'
ISO for"ed a OHS-S *o""ittee to de!elop har"onied international tandard
on Occupational Health & Safety $ana%e"ent Syte", ISO 18000'
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Introduction
ISO 9001:2000 Standard
focuses the requirements for 6uality "ana%e"ent yte", is now firmly established
as the globally implemented standard for proiding assurance about the ability to satisfy
quality requirements and to enhance customer satisfaction in supplier!customerrelationships
ISO 1#001:200# Standard
focuses the requirements for en!iron"ental "ana%e"ent yte", confirms itsglobal releance for organi"ations wishing to operate in an enironmentally sustainablemanner#
ISO 18001:2007 Standard
focuses the requirements for occupational health and afety "ana%e"ent yte",confirms its global releance for organi"ations wishing to operate in an health and safetysustainable manner#
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*uto"er >ocu :
$hould understand current and future customer needs# %eeting &ustomer 'equirement# $trie to e(ceed customer e(pectation# 'esearching and understanding customer needs and e(pectation# &ommunicate customer need throughout customer )rgani"ation %easure &ustomer $atisfaction and action $ystematic %anagement customer relationships# *alance approach between customer and other parties
5eaderhip :
+stablish unity of purpose and direction &reate enironment which people fully inoled in
achieing organi"ation actiity &onsidering needs of all interested partiescustomer,
owner, people, supplier , society-
$etting challenging goal and targets +stablishing trust and eliminating fear .roiding people with required resources# /o act with responsibility and accountability
Quality $ana%e"ent rinciple
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In!ol!e"ent of eople
ully inolement enables their abilities to be used for the
organi"ation benefit# .eople understand the importance of their contribution role in
organi"ation .eople accepting ownership and responsibility to sole problems .eople ealuating their performance against own personnel
goals obecties# .eople openly discussing problems and issues
roce -pproach
desired result is achieed more efficiently when resources andactiities are manage as process#
sing structured methods to define actiities +stablish clear responsibility and accountability or managing 6ey actiities
nalysis and measurement of capability of 6ey actiities 7dentifying the interfaces of 6ey actiities ocusing on the factors resources, methods, material- +aluating ris6s, consequences and impacts actiities of all parties
customer, supplier, other parties-
Quality $ana%e"ent rinciple
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Syte" -pproach to "ana%e"ent
7dentifying, understanding and managing a system of interrelatedprocesses for gien obecties to improe the organi"ationseffectieness
$tructuring a system to achiee the organi"ation obectie nderstand the interdependencies among the processes $tructured approach that harmoni"e and integrate process .roide a better understanding of the roles and responsibility nderstanding organi"ational capabilities and establish resource constraints
prior to action
/argeting defining how specific actiities should operate &ontinual improing the system through %easurement +aluation
*ontinual I"pro!e"ent
$hould be permanent obectie of the organi"ation +mploying a consistent organi"ation wide approach to continual improement .roiding people with training %a6ing continual improement of product, processes, system +stablish goals to guide and measure to trac6, 'ecogni"ing and ac6nowledge improement
Quality $ana%e"ent rinciple
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>actual -pproach to eciion $a/in%
+ffectie Decision are based on the analysis of data and information
+nsuring that data and information are sufficient accurate reliable %a6ing data accessible to those who need it nalysis of data %a6ing decision and ta6ing action based on factual analysis
balanced with e(perience
$utual .eneficial Supplier (elationhip
n organi"ation and its suppliers are independent and a mutually
beneficial relationship# +nhances the ability of both to create alue +stablishing relationship that balance short term gains and long
term consideration
.ooling of e(pertise and resources with 6ey parties 7dentifying and selecting 6ey suppliers &reating clear and open communications
Quality $ana%e"ent rinciple
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.enefit of Q$S I"ple"entation ?ISO 9001:2000@
4o *uto"er
.roduct conforming to the requirements
Dependable and reliable products
7mproed supply and :ess noncompliance
&ompetitie pricing
aorable response to changes
4o Or%aniation
7mproed operational results
&onsistency in output and 7mproed customer satisfaction
7ncreased mar6et share, 7ncreased return on inestment4o "ployee
Defined roles and responsibilities
7ncreased ob satisfaction and 7mproed morale
*etter wor6ing conditions, 7nolement, .ride
4o Supplier and artner
$tability, ;rowth, .artnership and mutual understanding'educe Duplication and therefore cost, 'educe 'is6, +liminate conflicting responsibilities and
relationship# ormali"e informal systems, <armoni"e and optimi"e practices# &reate
&onsistency, 7mproe &ommunication, acilitate /raining and Deelopment
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.enefit of $S I"ple"entation ?ISO1#001:200#@
*ot Sa!in%
'esource= +nergy utili"ation and its efficiency, forcing full consideration ofalternatie energy sources# %inimi"ation of waste and result and cost of disposal#
*uto"er (e6uire"ent &ustomers increasing preference for use of suppliers and sub!contractors who
can demonstrate that they are good enironmental citi"ens# /he safest optionfor the customer is to use suppliers and sub!contractors who can demonstratetheir positie enironmental performance#
>o customer would want to ris6 a tarnished reputation or non!compliance tolegislation- from the poor enironmental performance of their suppliers andsub!contractors#
*orporate I"a%e +nironmental attitude can dramatically improe the image of the corporation
fostering better relations with the company?s sta6e holders#
5e%ilation /he scope and seerity of enironmental legislation is eer increasing#
management system that ensures recognition of the requirements andcompliance with them will ensure that fines are aoided and staff are notimprisoned in addition to aoidance of the publicity that ineitably follows anenironmental prosecution#
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In!et"ent /he inestors are increasingly moing to green portfolio?s, and it is
interesting that the financial performance of these portfolio?s has beengood in comparison to more traditional inestment#
Inurance 7nsurance companies are fully aware of the ris6 to their policies from poor
enironmental performance of the insured# &ompanies with a sound and
effectie enironmental management system are able to demonstrate thatthey pose less ris6 to the insurance company and creates a negotiatingtool for lower premiums#
$ar/etin% Opportunitie ll companies see6ing growth obiously want their product and serices
attractie to a widest possible mar6et# .oor enironmental performance will encourage many potential customers
to decide not to buy from the company, good enironmental performancewill ensure continuation of the widest possible mar6et#
.enefit of $S I"ple"entation ?ISO1#001:200#@
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*ot Sa!in% 7mproed health and safety performance by your business will reduce the
costs associated with accidents and incidents# 7mproing the efficiency of your business reduces your costs#
5e%ilation 7mproed awareness of regulatory requirements reduces the chance that
you will commit any offences# /he <ealth $afety +(ecutie will generally regulate your business with a
lighter touch if it is well managed#
"ployee (elation 7f employees see that you are actiely loo6ing after their health and
safety, relations and morale will improe#
*orporate I"a%e /he public see that you are ta6ing a responsible attitude towards your
employees# /his improes your image and helps generate positie image foryour business#
.enefit of OHS$S ?ISO 18001:2007@
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Inurance
@ou can demonstrate to your insurers that you are controlling ris6effectiely# /his may help lower your insurance premiums#
7nestment *an6s and inestors will be more willing to finance your business if you
can show that it is well managed#
$ar/etin% Opportunitie *usiness partners hae more confidence in your business# :arger companies and goernment agencies may only buy from
businesses that can show effectie management systems#
.enefit of OHS$S ?ISO 18001:2007@
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ifficultie in the i"ple"entation of $ana%e"entSyte" ?*aue of >ailure@
7mproper understanding of the concept
:ac6 of commitment&onfusion among the staff members
Auic6 results e(pectations
*usiness decision not lin6ed with the systems
$elf!interest of <)Ds
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cluion er"itted in Standard
ISO 9001:2000
Bhere any requirement of the standard can not be applied due to nature of organi"ation
and its product, this can be considered for e(clusion#
+(clusion are limited to requirements within clause , and such, e(clusion should not
affect the organi"ation?s ability or responsibility, to proide products that meets customer
and applicable regulatory requirements# +(clusions are limited to requirements within
clause #
ISO 1#001:200#
ll requirements of the standard are applicable for all organi"ation, there is no this clause
e(clusion#
ISO 18001:2007
ll requirements of the standard are applicable for all organi"ation, there is no this clause
e(clusion#
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QHS $ana%e"ent Syte" -pproach
eter"inin% the need and epectation of cuto"er and other partie
ta)lihin% the QHS policy and o)Aecti!e of the or%aniation
eter"inin% the procee and reponi)ilitie neceary to attain the QHSo)Aecti!e
eter"inin% and pro!idin% the reource neceary to achie!e the QHS
o)Aecti!e
ta)lihin% "ethod to "eaure the effecti!ene and efficiency of each
proce'
-pplyin% thee "eaure to deter"ine the effecti!ene and efficiency of eachproce
eter"inin% "ean of pre!entin% nonconfor"itie and eli"inatin% the caue
ta)lihin% and applyin% a proce for
continual i"pro!e"ent of the QHS "ana%e"ent yte"
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(elationhip .et3een ISO 9001, 1#001 & 18001
-ll are !oluntary tandard
-ll are ha!in% or epected to ha!e enor"ou i"pact on "ar/et place
hiloophy, approach , architecture = tructure i i"ilar'
ISO 9001 i inpiration )ehind ISO 1#001 & 18001
-ll u)cri)e tron% docu"entation yte"
-ll are "ana%e"ent tandard and for perfor"ance pecification'
-ll are co"pati)le 3ith Bational re%ulation
4hird party certification poi)le in all'
-ll hare co""on "ana%e"ent principle
-pplication !arie
ISO 9001 oriented to cuto"er need
ISO 1#001 oriented to addre the need of a )road ran%e of intereted
partie
ISO 18001 oriented to addre the need of e"ployee and other'
Bote: Interet artie ; "ployee, *uto"er= *lient, Supplier, co""unity,
*ontractor, Inurer, +o!t' -%ency'
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Q$S 4er"inolo%y
Quality – e%ree to 3hich a et of inherent characteritic fulfill re6uire"ent
Quality $ana%e"ent Syte" – $ana%e"ent yte" to direct and control anor%aniation 3ith re%ard to Quality
Quality olicy – O!erall intention and direction of an or%aniation 3ith re%ard
to 6uality, a for"ally epreed )y top "ana%e"ent
Quality lan – ocu"ent ettin% out the pecific 6uality practice, reource and
e6uence of acti!itie rele!ant to particular product, proce, proAect or contract
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$S 4er"inolo%y
n!iron"ent – Surroundin% in 3hich an or%aniation operate, includin% air,3ater, land, natural reource, flora, fauna, hu"an and their interrelation'
n!iron"ental -pect ; le"ent of an or%aniation acti!itie=product=er!ice that interact 3ith en!iron"ent'
n!iron"ental I"pact – -ny chan%e to the en!iron"ent , 3hetherad!ere=)eneficial=3holly=partially reultin% fro" a or%aniationen!iron"ental apect'
n!iron"ental $ana%e"ent Syte" – art of an or%aniation "ana%e"entyte" ued to de!elop and i"ple"ent it en!iron"ental policy and "ana%e iten!iron"ental apect'
n!iron"ental olicy – ro!ide a fra"e3or/ for action and for the ettin% ofn!iron"ental o)Aecti!e and n!iron"ental tar%et'
re!ention of ollution ; Ce of procee, practice, techni6ue, "aterial,product, er!ice pr ener%y to a!oid, reduce, control the creation, e"iion ordichar%e of any type of pollutant or 3ate in order to reduce ad!eren!iron"ental i"pact'
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OHS$S 4er"inolo%y
Occupational Health and Safety ; *ondition and factor that affect, or couldaffect, the health and afety of e"ployee or other te"porary 3or/er, !iitoror any other peron in 3or/place'
Occupational Health and Safety $ana%e"ent Syte" – art of an or%aniation"ana%e"ent yte" ued to de!elop and i"ple"ent it OH & S olicy and"ana%e it OH & S (i/'
Haard – Source, Situation or -ct 3ith a potential for ar" in ter" of hu"aninAury or ill health or a co")ination of thee'
Ill Health – Identifia)le, -d!ere hyical or "ental condition ariin% fro" and="ade 3ore )y a 3or/ acti!ity and or 3or/ related ituation'
Incident ; : It i e!ent 3here no inAury,ill health or fatality occur "ay alo )ereferred to a a near;"i, near;hit, cloe call or dan%erouoccurence'e"er%ency ituation i particular type of incident'
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-ccident : It i an incidnet 3hich ha %i!en rie to inAury,ill,health or fatality'
OH & S olicy– ro!ide a fra"e3or/ for action and for the ettin% of OH & S
o)Aecti!e' (i/ – *o")ination of li/elihood of an occurrence of a haardou e!ent or
epoure and e!erity of inAury or ill health that can )e caued )y the e!entor epoure
OHS$S 4er"inolo%y
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*o""on 4er"inolo%y 1-
-udit – Syte"atic, independent and docu"ented proce for
o)tainin% audit e!idence and e!aluatin% it o)Aecti!ity to deter"ine
the etent to 3hich audit criteria are fulfilled
*ertification – - proce )y 3hich a product, proce, peron or
or%aniation i found to "eet pecified re6uire"ent
*orrection – -ction ta/en to eli"inated detected non;confor"ity
*orrecti!e -ction – -ction ta/en to eli"inate the caue of non;confor"ity in order to pre!ent it recurrence
re!enti!e -ction – -ction ta/en to eli"inate the caue of potential
non;confor"itie in order to pre!ent their occurrence
$ana%e"ent (e!ie3 – >or"al e!aluation )y top "ana%e"ent of thetatu and ade6uacy of the 6uality yte" in relation to 6uality policy
and o)Aecti!e
$ana%e"ent Syte" – Syte" to eta)lih policy and o)Aecti!e and
to achie!e thoe o)Aecti!e
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roce – 4ranfor"ation of a et of input into deired output?@
Syte" – Set of interrelated or interactin% ele"ent
rocedure – Specified 3ay to carry out an acti!ity or a proce
(ecord – Statin% reult achie!ed or pro!idin% e!idence of acti!itie
perfor"ed'
Inpection – acti!ity uch a "eaurin%, ea"inin%, tetin% or
%au%in% one or "ore characteritic of an entity and co"parin% the
reult 3ith pecified re6uire"ent in order to eta)lih 3hether
confor"ity i achie!ed for each characteritic
4racea)ility – -)ility to trace the hitory, application or location ofan entity )y "ean of recorded identification
Cni6ue Identification – -n identification 3hich ha no duplicate
*o""on 4er"inolo%y ?2@
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roce ecription?1@
$en
$aterial
$achinerie
$ethod
$oney
4i"e
tc',D
Products/
Services (Final/
or Intermediate)
Input Output4ranfor"ation=
rocein%(eponi)ilityE
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roce–-
-cti!ity–-
-cti!ity–.
-cti!ity–*
4a/–-
4a/–
roce ecription?2@
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-udit?1@
-udit carried out 3ithin anor%aniation )y it o3n peronnelto ae the co"pliance of the
6uality "ana%e"ent yte" toaudit criteria – -lo /no3n a>irt party audit
-udit perfor"ed )y a cuto"er?econd party audit@ or any third=independent )ody ?third party
audit@ to ae the de%ree ofco"pliance of 6uality "ana%e"entyte" to the audit criteria
4ype of -udit
Internal -udit ternal -udit
urpoe of the audit i to collect audit e!idence, analye= co"pare 3ith the
audit criteria and hi%hli%ht the deficiencie o)er!ed, if any, durin% the audit
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-udit?2@
-n office eercie to deter"ine the
etent to 3hich the docu"entedyte" ade6uately "eet there6uire"ent of the applica)letandard – -lo /no3n aocu"entation re!ie3
-n audit to eta)lih the etent to
3hich the docu"ented yte" ii"ple"ented' Satifactorine ofade6uacy audit i a preli"inaryre6uire"ent for co"pliance audit
Sta%e of -udit
-de6uacy -udit *o"pliance -udit
di ?F@
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-udit?F@
-ein% the Syte" *hec/in% certain
"anufacturin% procee and"ethod
-ein% roduct Quality
*ate%orie of -udit
Syte" -udit
roduct -udit
roce -udit
$ S $ d l ISO 9001
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$ana%e"ent Syte" – $odel – ISO 9001
*ontinual I"pro!e"ent of theQuality $ana%e"ent Syte"
$ana%e"ent(eponi)ility
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ISO 9001, ISO 1#001, ISO 18001 Standard*laue Si"ilaritie and ifference
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ISO 9001, ISO 1#001, ISO 18001 Standard*laue Si"ilaritie and ifference
ISO 9001 ISO 1#001 ISO 18001 Standard
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ISO 9001, ISO 1#001, ISO 18001 Standard*laue Si"ilaritie and ifference
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