Trevor Mason:

Introduction

trevor.mason@hertfordshire.gov.uk

London Midland

31 January 2014

Barrie Cottam

Head of West Coast Services

LLondon Midland Overview

Introduction to London Midland

• Operates regional and commuterservices on West Coast Main Line andthroughout West Midlands

• Franchise 2007 to 2015 (now 2017)

• 1,300 trains a day

• 60m passenger journeys per year

• 148 stations managed

• West Coast route shared with Virgin,Southern, London Overground andFreight Operating Companies

London Midland to date

The Good

• More services, more journeys

• 110 mph operation

• Use of social media

The Bad

• DfT Remedial Plans

• Traincrew shortages

• Inconsistency

Investment in rolling stock

£243m invested in new and refurbished trains£11m invested in passenger benefitsStrong Foundations change programme

Investing for the future

• £5.2m for new car parking

• 1,000 new parking spaces

• New customer information systems

• Automatic ticket gates

• Ticket Vending Machines

• 1,000 new & refurbished bicyclespaces

• Station accessibility programme

Performance Headlines

• 88.5% of services arrived within5 mins of advertised time

• 1.7% of services cancelled

• Overall customer satisfaction84% up 3% from Spring 2013

10

West Coast Priorities

• Managing disruption andtrain service recovery

• Best use of availablecapacity

• More visible andconsistent presence

• Average trainperformance to 90% PPM

• Planning and delivery ofcustomer options duringWatford Re-signalling in2014/15

Watford Re-Signalling

What’s happening?

• Network Rail £81m scheme totackle the most common causes ofdelay

• During the work 13km of trackthrough Watford will be blocked

• Train operators have now agreedwith Network Rail that longclosures are not needed and workwill be completed in a series ofweekend closures during 2014/15

–13

What’s the plan?

• To install 175km of new fencing tostop farm animals getting onto theline, discouraging trespass andhelping to reduce cable theft

• All signalling between Kings Langleyand Bushey will be renewed

• Over 15km of new track will be laid

• An upgrade of the overhead lineequipment

–14

What’s the plan?

• New junctions to link theWest Coast Mainline toLondon Overground linesbetween Watford and Eustonto allow maintenance whilekeeping train servicesrunning.

• Platform 10 at WatfordJunction will be modified toallow longer trains to bestabled

–15

–16

2014• Sat 3 May to Mon 5 May

• Sat 9 August to Mon 11 August

• Sat 16 August to Mon 18 August

• Sat 23 August to Tue 26 August

• Wed 24 December to Mon 29 December

2015• Sat 14 February to Mon 16 February

• Sat 21 February to Mon 23 February

• Fri 3 April to Tue 7 April

•

Dates and times of the works