Post on 12-Jul-2015
transcript
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—
Lead Product Manager,Enterprise ITAMNovember 2014
Jon Hall
Bridging the Gap:The Value of Integrated Asset and Service Management
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“Literally, a valuable person or thing that is ‘owned’”
“Assets will often appear on a balance sheet as items to be set against an organization’s liabilities”
“The ability of an Organization, person, Process, Application, Configuration Item or IT Service to carry out an Activity”
“A generic term that includes IT Infrastructure, people, money or anything else that might help to deliver an IT Service.”
ITIL VERSION 2 ITIL VERSION 3
“Any Capability or Resource of a Service Provider”
ITSM’s evolving viewpoint
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Developed regionally in the
1980s and 1990s
Frequently driven by regulatory
or tax obligations (e.g. In France)
Finance department sponsorship
Built around procurement and/or
request fulfilment teams
ITIL – UK Civil Service, 1990s
ITSM platforms proliferated in
enterprise, e.g. Remedy
Maturity path built around
CMDB...
...with little focus on asset
financials and lifecycle
IT Service ManagementIT Asset Management
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The evolution of IT Assets
The PC Revolution
Physical machines.Point installs.
Install-based licensing.
2015-1985-2005
2011-2014
+The digital enterprise+Virtualisation
Virtual machines.Network deployable software.
Capacity-based licensing.
2005-2011
+Cloud and mass mobility
Industrial virtualisation.Mass-mobility and BYOD.
Usage-based licensing.
Hybrid cloud.DevOps.
Internet of Things.
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Other
Key CIO Priorities
Industrialising IT
Better decision support
Service brokering
Transformation of IT spending
Customer-centric IT
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sss
Within IT Service
Management
Other
Within
Finance
Direct report to
CIO/CxO
ITAM’S Position in the Enterprise
(The ITAM Review)
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Other
New Asset types present new challenges
Software as a Service
Hybrid cloud infrastructure
Internet of Things
etc…
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Virtualisation keeps growing
28% 6% 66%
Private Cloud Public Cloud Physical Servers & Non-Cloud VMs
34% of enterprise servers already running in the cloud
Percentage of servers operated in global enterprises, 2013:
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Hybrid Cloud: Industrialising Virtual IT
Private CloudLocation A
Private Cloud
Location B
Cloud Service Governor
Licenses & Entitlements
Costs and Billing
Capacity
Infrastructure
Policies
Consumer
Consumer
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“Does your business have
more cloud services than it
needs?”
SkyHigh Cloud Adoption and Risk Report
Q3 2013.
Software as a Service: a new source of sprawl
34%
48%
0.
0.6
2010 2013
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The number of cloud
services used by each
enterprise varies from 327
to 3,201.
SkyHigh Cloud Adoption and Risk Report
Q2 2014.
Software as a Service: a new source of sprawl
545626
759 738
0.
200.
400.
600.
800.
2013 Q2 2013 Q3 2014 Q1 2014 Q2
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Today’s IT Asset inventory storeroom…
- PCs and Laptops
- Smartphones
- Tablets
- Printers
- Consumables
Tomorrow’s Digital Asset inventory storeroom…
- Smart meters
- Standalone sensors
- RFID equipment
- Smart vehicle components
- Wearable devices
https://www.flickr.com/photos/mwichary/3301333726
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Where are we going to find new IoT Assets?
Embedded in devices we already
manage
Embedded in non-IT business assets
New, discrete connected items
http://www.flickr.com/photos/sergesegal/
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“Oracle’s Forklift”
400 individual employees
15 additional devices
This example from the Oracle Software Investment Guide requires 415 “Named User Plus” licenses:
Gartner’s projection for growth of non-PC/tablet devices from 2009 to 2020 would almost double these license counts.
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What don’t we know, if we don’t know about Assets?
Purchase/Instantiation costs Owners
Support costs
Geographical asset spread
Contracts &
liabilities
Who supports
what?
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“We find that the groups building the cloud often inadvertently become the asset managers.
People can accidentally take on the role of asset management without intending to.”
Anthony Hillier, CTO of CiRBA, quoted in CIO.com, April 2014
https://www.flickr.com/photos/kh-67/4892949459/
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MOVE
ADD
DELETE
CHANGE
Instantiate new instance in Private Cloud
Decommission Desktop-as-a-Service instance and cancel
app subscriptions
Purchase more file storage for cloud instance
Relocate server to new Datacenter
Provision and deploy new physical server
Retire user’s PC, and reclaim software licenses
Add bigger hard drive to physical server
Transfer Amazon instance to new Availability Zone
Firstly: The same ITAM principles still apply
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Line of Business, partners, customers
CU
STOM
ER V
IEW
Customer
IT, HR, Facilities
CatalogSolution
SUP
PLIER
VIEW
Service Org Internal Providers
+ + +ITSM PlatformNew Assets
Existing Assets
External ITSM Platform
External Provider
+ + ++
Supplier provided Assets
Private supplier assets
Embedding ITAM into ITSM
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Aligning ITAM to the new Service modelCloudServiceOffering
Functional elements
Structural implementations
Customeroptions
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Each service may deploy different Assets and contracts
4 x Dedicated Server
4 x Private Cloud VM
2 x Amazon AWS instance
1 x Amazon AWS Instance
4 x Amazon AWS Instance
Perpetual Core-based license
Perpetual Core-based license
Per-User Subscription License
Enterprise Hot-Standby License
Enterprise Developer License
3 year review
1 year review
1 year review
1 year review
6 month fixed
GOLD
SILVER
BRONZE
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There are still Physical Assets!
Private Cloud
Virtual servers instances
Physical hosting layer
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ITSM can’t fully understand the services it is providing without understanding the assets on which the service depends.
ITAM can’t optimise usage, support and spend without understanding what services the assets underpin.
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Takeaways
• TAKE THE INITIATIVE!
• Consider your role as being “Digital Asset Management”.
• Connect assets to business services.
• Incorporate new methodologies, data sources and tools.
• Coordinate diverse data. Be the CIO’s trusted source.