Building an EffectiveNonprofit IT Department

Community IT Innovators Webinar Series

July 21, 2016

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• InteractAsk questions via chat.

• Focus Avoid multitasking. You may just miss the best part of the presentation.

• Webinar Slides & RecordingPowerPoint and recording links will be shared after the webinar.

About Community IT

Advancing mission through the effective

use of technology.

• Invested Work exclusively with nonprofit organizations, serving over 900 since 1993.

• Strategic Help our clients make IT decisions that support mission.

• Collaborative Team of over 30 staff who empower you to make informed IT choices.

Johan Hammerstrom

President & CEOjhammerstrom@communityit.com@hammerstromj

IT Successdepends on…

organizational maturity.

How do you buildmaturity around IT?

ServicesOrientation

Services Oriented Approach

IT ServiceAn IT service is one or more IT systems that enable a business process or function.

Services Oriented Approach

IT Department

Services Oriented Approach

IT Department/FunctionGroup that creates value for the rest of the organization through the implementation and maintenance of IT services.

Services Oriented Approach

IT Department ObjectiveIncrease the value created for the rest of the organization through increasing maturity.

0-Survival1-Awareness

2-Committed

3-Proactive4-Service Aligned

5-Business Partnership

Gartner Maturity Model

0-Survival1-Awareness

2-Committed

3-Proactive4-Service Aligned

5-Business Partnership

Gartner Maturity Model

Management Capability

Busin

ess

Alig

nmen

t

Managed

Aligned

Create Value

Dysfunction Cost Center

Non-aligned

Unmanaged

MaturityStructure

IT Department

Management

Governance

Hold the IT Department accountable for creating business value for the rest of the organization through IT services.

Governance

• Approve strategy

• Own the outcomes

• Make key decisions

• Approve the budget

Governance

Who?

• CIO

• COO, VP Finance, CFO

• Executive / Senior Team

Governance

Ensure that the IT department creates value for the rest of the organization through the implementation and maintenance of IT services.

Management

• Coordinate

• Organize

• Planning

• Budgeting

Management

• Communicate!

• Collaborate

• Present

• Dialogue

Management

Who?

• IT Manager, Director of IT

• Director of Operations

• Administrative Assistant

Signs

• CFO/COO owns their role

• Board makes IT a priority

• Regular meetings & planning

• Reporting & key metrics

Good Governance

• Understands business needs

• Understands value of IT and investments

• Can communicate/advocate value, ROI

• Basic management skills…not necessarily technical skills

Good Management

IT Department

Management

Governance

IT Department

Management

Governance

IT DepartmentStructure

CIO PMO

Engi

neer

Help Desk

IT Department

4 Roles of IT Department

CIO

• Technical planning

• Business analysis and requirements gathering

• Solutions evaluation

• Architecture and design

PMO

• Project management

• Change management

• User adoption

Engi

neer

• Network architecture maintenance

• Advanced technical support

• Systems integration

• Information security

Help Desk

• End user support

• Incident response

• Access management

• Basic technical issues

Staffing

NTEN Staffing Report

• Mid to Large Size Organizationsbudget: $1 million – $10 million

• 1 IT staff person for every 20-25 staff

• IT Budget: $100,000 - $250,000

Management

Governance

CIO PMO

Engi

neer

Help Desk

How to Allocate?

Allocation

• Ongoing vs Occasional

• Time Requirement

• Knowledge of organization

• Specialized, technical knowledge

Management

Governance

CIO PMO

Engi

neer

Help Desk

• Ongoing?• Technical know?• Org knowledge?• Time required?

Management

Governance

CIO PMO

Engi

neer

Help DeskOu

tsou

rce

IT Governancecannotbe outsourced

Upcoming Webinar

Planning and IT Project Management for Nonprofits

Thursday August 25 4:00 – 5:00 PM EST

Johan Hammerstrom & Steve Longenecker

Provide feedback Short survey after you exit the webinar. Be sure to include any questions that were not answered.

Missed anything? Link to slides & recording will be emailed to you.

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