Post on 01-Apr-2019
transcript
Business Case
SoftwareONE AG
Roman Lorenz Christoph Schnidrig Bojan Jancar
The Real Story behind Business Continuity
© 2001-2010 GlassHouse Technologies, Inc. 2
Intro
Integrator
Customer
Vendor + Cisco + VMware u.A
Datacenter Provider
Initial Situation
Company with Swiss Roots
Foundation SoftwareONE, Wisconsin, USA
Foundation Microware AG, Stans. Microsoft LAR
Fusion MicroWare / softwarepipeline.com AG
UK, China, Malaysia
1985
1992
2005
2006
Offices in Germany, Brazil, Netherland, Italy 2007
2008
2001 Singapore
2004 Launch des VAR Assist Partner Programms
India, expansion in China
Merger Softwarepipeline and SoftwareONE, Wisconsin
2009
2010 Chile, France, Argentina, Finnland. Austria Uruguay, Puerto Rico, Mexico, Spain
2011 Sweden, Japan, HongKong, Indonesia, Phillippines, Thailand, Panama, Columbia, El Salvador, Honduras, Guatemala, Nicaragua, Costa Rica, Australia
2014 Local presence in 60 + countries
Define Service Catalogue & SLA N
OR
MA
L O
PE
RA
TIO
N
EM
ER
GE
NC
Y
OP
ER
AT
ION
CRM
ERP
IT- Service / Application business criticality classification
Criticality classification Availability
MTTR*)
IT-Services and Applications
Class A – High business critical Full redundancy and backup / recovery on all system levels Separate Test & Dev system Full system and end to end monitoring Critical to keep customer SLA Has direct negative customer impact Negative financial impact
99.9%
Max. 4h (with on-call support team)
MS Exchange, Navision, Main DC connectivity, Core IT-Infra (Citrix,
Firewall, Anti-Spam, DHCP, AD/DNS)
Class B – Business critical Redundancy and backup / recovery on important system levels System monitoring for important functions
99.8%
Max. 8h (during Service Support
operating hours)
Lync, Extranet, Public Homepage, SAM Snow Customer Solution, B2B & B2C Connectivity, CRM,
Direct Access, Wireless/Radius, Antivirus
Class C – Business supporting Basic redundancy for backup / recovery Basic monitoring of availability only
98%
Max. 48h (during Service Support
operating hours)
Networkshares, Printing, BI, End User SSL VPN, Intranet Sharepoint,
eMail Archiving, Client backup, eFax, Core Enteo Infra, WSUS
Class D – non classified No redundancy or backup as standard No monitoring as standard
NA Best effort 10 business
days (during Service Support
operating hours)
Department specific self-designed solutions eg. One Tube, Virus
Office, TE TestLab, etc.
*) Mean time to recover
© 2001-2010 GlassHouse Technologies, Inc.
Integrator’s View
Context of Risiko Management, Business Continuity and Disaster Recovery:
7
Business / Service
Performance Level
Zeit
100%
x%
Event / Disaster
Standard Performance
T t
1
2
3
1 Risiko Minimierung
2 Business Continuity
3 Disaster Recovery
Solution Evolution
Data Center CH
Data Center US
Data Center SG
LATAM Office
DataCenter - Challenge
Data Center CH Data Center
US
Data Center SG
LATAM Office
DR Site CH HA DataCenter
DataCenter - Solution
DataCenter CH – Cloud Ready Infrastructure
20 Gbit/s
40Gbit/s
58 TB net
Storage
40Gbit/s
50km
Key Components
Cisco UCS, Nexus and NetApp
Storage
Hypervisor agnostic
– VMware, Hyper-V, Citrix
Many validated workloads
– Microsoft Private Cloud & Apps
– VDI, SAP, RedHat, etc.
Joint Support
Apps NetApp
Storage Plug-ins
Cisco UCS Manager
Flexpod: Validated Designs
Extensible Management with Open API’s
Hypervisor Hypervisor Hypervisor Hypervisor
13
Better Efficiencies with FlexPod
Help IT Accelerate the Business
14
> 50% Faster
Many Weeks or Months
Service Request
Design and
Size
DC
Planning Procure
Detailed
Design Deploy Test
Service Available
Traditional
With FlexPod Reference BoM
Validated design
Precise deployment
Standard test plan
DC
Planning Procure Deploy Test
Preprovisioned FlexPod Rapid deployment of applications
Shared pools meet most requirements
Service Available
DC
Planning Procure Deploy Test
Service Available
Benefits Agile service delivery
Higher productivity
Faster deployment
Higher quality
Simpler planning
Datacenter
A
Datacenter
B
Business Continuity with MetroCluster
≤ 160km
DWDM DWDM
15
Sync Mirror
Backup/DR as a Service
16
SnapMirror
SnapVault OSSV
Customers
Datacenter
Provider
Datacenter
e.g.
© 2001-2010 GlassHouse Technologies, Inc.
Solution Architecture
17
© 2001-2010 GlassHouse Technologies, Inc.
Lessons Learned (1)
• DR-Plan DR-Tests Operations Runbook
18
• Recovery from Disaster: DTO !?
Backup Window
DTO
Crash
Infrastructure Restore
DTO
Data Restore
Ch
eck D
ata
Cle
aran
ce f
or U
ser
t
RPO (Recover Point Objective) RTO (Recover Time Objective)
DTO (Decision Time Objective)
- Processes - Boards / Groups - Information Flow - Crisis Handling - Decisions - Preparation with Use Cases
Lessons Learned (2)
Risk Analysis and Business Needs do not conflict with a
technical solution
Focus on Standards (FlexPod), do not re-invent the wheel
Stick to the plan - no rotten compromises
Do not focus on capex / tco is important in a growing
company. Vendors offer flexible financing options.
Global support & SLA is very important (Flexpod)
Outlook / Top-Of-Mind
SoftwareONE’s private cloud offering for the business
Ready for future technologies like Windows Server
2012, In Memory Computing, Big Data
Ready for BYOD strategies with VDI
Herzlichen Dank
Roman Lorenz Christoph Schnidrig Bojan Jancar