Business Case

SoftwareONE AG

Roman Lorenz Christoph Schnidrig Bojan Jancar

The Real Story behind Business Continuity

© 2001-2010 GlassHouse Technologies, Inc. 2

Intro

Integrator

Customer

Vendor + Cisco + VMware u.A

Datacenter Provider

Initial Situation

Company with Swiss Roots

Foundation SoftwareONE, Wisconsin, USA

Foundation Microware AG, Stans. Microsoft LAR

Fusion MicroWare / softwarepipeline.com AG

UK, China, Malaysia

1985

1992

2005

2006

Offices in Germany, Brazil, Netherland, Italy 2007

2008

2001 Singapore

2004 Launch des VAR Assist Partner Programms

India, expansion in China

Merger Softwarepipeline and SoftwareONE, Wisconsin

2009

2010 Chile, France, Argentina, Finnland. Austria Uruguay, Puerto Rico, Mexico, Spain

2011 Sweden, Japan, HongKong, Indonesia, Phillippines, Thailand, Panama, Columbia, El Salvador, Honduras, Guatemala, Nicaragua, Costa Rica, Australia

2014 Local presence in 60 + countries

Define Service Catalogue & SLA N

OR

MA

L O

PE

RA

TIO

N

EM

ER

GE

NC

Y

OP

ER

AT

ION

CRM

ERP

IT- Service / Application business criticality classification

Criticality classification Availability

MTTR*)

IT-Services and Applications

Class A – High business critical Full redundancy and backup / recovery on all system levels Separate Test & Dev system Full system and end to end monitoring Critical to keep customer SLA Has direct negative customer impact Negative financial impact

99.9%

Max. 4h (with on-call support team)

MS Exchange, Navision, Main DC connectivity, Core IT-Infra (Citrix,

Firewall, Anti-Spam, DHCP, AD/DNS)

Class B – Business critical Redundancy and backup / recovery on important system levels System monitoring for important functions

99.8%

Max. 8h (during Service Support

operating hours)

Lync, Extranet, Public Homepage, SAM Snow Customer Solution, B2B & B2C Connectivity, CRM,

Direct Access, Wireless/Radius, Antivirus

Class C – Business supporting Basic redundancy for backup / recovery Basic monitoring of availability only

98%

Max. 48h (during Service Support

operating hours)

Networkshares, Printing, BI, End User SSL VPN, Intranet Sharepoint,

eMail Archiving, Client backup, eFax, Core Enteo Infra, WSUS

Class D – non classified No redundancy or backup as standard No monitoring as standard

NA Best effort 10 business

days (during Service Support

operating hours)

Department specific self-designed solutions eg. One Tube, Virus

Office, TE TestLab, etc.

*) Mean time to recover

© 2001-2010 GlassHouse Technologies, Inc.

Integrator’s View

Context of Risiko Management, Business Continuity and Disaster Recovery:

7

Business / Service

Performance Level

Zeit

100%

x%

Event / Disaster

Standard Performance

T t

1

2

3

1 Risiko Minimierung

2 Business Continuity

3 Disaster Recovery

Solution Evolution

Data Center CH

Data Center US

Data Center SG

LATAM Office

DataCenter - Challenge

Data Center CH Data Center

US

Data Center SG

LATAM Office

DR Site CH HA DataCenter

DataCenter - Solution

DataCenter CH – Cloud Ready Infrastructure

20 Gbit/s

40Gbit/s

58 TB net

Storage

40Gbit/s

50km

Key Components

Cisco UCS, Nexus and NetApp

Storage

Hypervisor agnostic

– VMware, Hyper-V, Citrix

Many validated workloads

– Microsoft Private Cloud & Apps

– VDI, SAP, RedHat, etc.

Joint Support

Apps NetApp

Storage Plug-ins

Cisco UCS Manager

Flexpod: Validated Designs

Extensible Management with Open API’s

Hypervisor Hypervisor Hypervisor Hypervisor

13

Better Efficiencies with FlexPod

Help IT Accelerate the Business

14

> 50% Faster

Many Weeks or Months

Service Request

Design and

Size

DC

Planning Procure

Detailed

Design Deploy Test

Service Available

Traditional

With FlexPod Reference BoM

Validated design

Precise deployment

Standard test plan

DC

Planning Procure Deploy Test

Preprovisioned FlexPod Rapid deployment of applications

Shared pools meet most requirements

Service Available

DC

Planning Procure Deploy Test

Service Available

Benefits Agile service delivery

Higher productivity

Faster deployment

Higher quality

Simpler planning

Datacenter

A

Datacenter

B

Business Continuity with MetroCluster

≤ 160km

DWDM DWDM

15

Sync Mirror

Backup/DR as a Service

16

SnapMirror

SnapVault OSSV

Customers

Datacenter

Provider

Datacenter

e.g.

© 2001-2010 GlassHouse Technologies, Inc.

Solution Architecture

17

© 2001-2010 GlassHouse Technologies, Inc.

Lessons Learned (1)

• DR-Plan DR-Tests Operations Runbook

18

• Recovery from Disaster: DTO !?

Backup Window

DTO

Crash

Infrastructure Restore

DTO

Data Restore

Ch

eck D

ata

Cle

aran

ce f

or U

ser

t

RPO (Recover Point Objective) RTO (Recover Time Objective)

DTO (Decision Time Objective)

- Processes - Boards / Groups - Information Flow - Crisis Handling - Decisions - Preparation with Use Cases

Lessons Learned (2)

Risk Analysis and Business Needs do not conflict with a

technical solution

Focus on Standards (FlexPod), do not re-invent the wheel

Stick to the plan - no rotten compromises

Do not focus on capex / tco is important in a growing

company. Vendors offer flexible financing options.

Global support & SLA is very important (Flexpod)

Outlook / Top-Of-Mind

SoftwareONE’s private cloud offering for the business

Ready for future technologies like Windows Server

2012, In Memory Computing, Big Data

Ready for BYOD strategies with VDI

Herzlichen Dank

Roman Lorenz Christoph Schnidrig Bojan Jancar