Business Computing

Presented by Kofi Kwarko

Business Development ManagerGhana-India Kofi Annan ICT Centre of Excellence.

Advance Information Technology Institute (AITI)

ShopFactoryTransportSecretarialHandicraftetc…

Business & Computing

• Using a digital process to gather, transform, model, transmit across communication lines network cable b/w PCs, phone, TV, internet etc

• Any activity that produces or offers goods and services to a customer can be considered as Business

Definition of Business Computing

Industry definition

• Any digitized process that facilitate the operations of any enterprise.

• Computer-based systems used to achieve business objectives

Information Technology

3 Areas– IT 4 Administration– IT 4 Industry– IT 4 ?

Classification

•B2B

•B2C

•G2B•C2C •G2C

•B2G

Which ones do you consider as business computing

?

ICTs Usage

• It is no more the sole preserve of big corporations but a necessity for most business and a must for growth and partnership in the global economy

Essence

Customer Business

ProfitMarket presence

Value

Computerization• Old rule: Information can appear in only one place at one

time

Technology: Database and networking

New rule: Information can appear simultaneously in as many places as it is needed

• Old rule: Only experts can perform complex work

Technology: Expert (or Sophisticated) Systems

New rule: A generalist can do the work of an expert

Computerization• Old rule: Business must choose between

centralization and decentralization

Technology: Telecommunication networks

New rule: Business can simultaneously reap the benefits of centralization and decentralization

• Old rule: Managers make all decisions

Technology: Decision Support Systems

New rule: Decision-making is part of everyone’s job

Computerization• Old rule: Field personnel need offices where they can

receive, store, and transmit information

Technology: Wireless data communication and portable computing devices

New rule: Field personnel can be ‘connected’ anywhere, anytime

• Old rule: The best contact with a potential buyer is personal contact

Technology: Multimedia, Interactive Systems

New rule: The best contact with a potential buyer is effective contact at buyer’s convenience

Computerization• Old rule: You have to find out where things are

Technology: Automatic identification and tracking systems; Data Mining; Search Engines

New rule: Things tell you where they are

• Old rule: Plans get revised periodically

Technology: Real-time Monitoring System; High performance computing

New rule: Plans get revised instantaneously

Stages of Computerization

• Business Process Automation

• Business Process Improvement

• Business Process Reengineering

Trend

Cost/efficiency

Valueinnovation

customization

time

quality

Trend

Automating Back office

Enabling

Front office

Creation of

New Business

Enterprise Strategy

Technology infusion

1960

2000 + ?

Sample Trend

inventory

Customerservices

OLAP

Technology infusion

?

1960

2000 + ?

Steps to Integrate

Information required to drive and facilitate the business function

System to capture and provide the information

Technologies necessary to support the systems

Change management process to facilitate the introduction of new technologies

Understand the business functions or goal of the business

What to Know•Business is business

Strategic Business

Objectives

Critical Success Factors

Performance Indicator

Business Process

ICT Application

•ICT should be seen as an enabler and not the business

Factors - Ghana

• Skilled personnel

• Knowledge drivers (leaders)

• Project managers

• Appropriate & innovative technology

• Infrastructure?

• Funding

• Solution track

Business Opportunity

• Enormous • What is the medium

which we can best utilized now?

Assemble (Mauritius)

JIT Business

Client (Ghana)

Business (US)

Finance (London)

Supplier motherboard (Malaysia)

Supplier SVGA screen (Japan)

Supplier Software (India)

Success

Knowledge creators or learning companies

Thank you