C h a p t e r 14 GLOSSARYGLOSSARY EXIT Glossary Modern Management, 9 th edition Click on terms for...

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Chapter

EXIT Glossary

Modern Management, 9th edition

Click on terms for definitions

Communication macrobarriers

Communication microbarriers

Decoder/destination

Downward organizational communication

Feedback

Formal organizational communication

Grapevine

Influencing

Informal organizational communication

Lateral organizational communication

Message

Message interference

Nonverbal communication

Organizational communication

Perception

Serial transmission

Signal

Source/encoder

Successful communication

Unsuccessful communication

Upward organizational communication

Verbal communication

RETURN to Chapter terms EXIT Glossary

Communication macrobarriers are factors hindering successful

communication that relate primarily to the communication environment and the larger

world in which communication takes place.

Communication microbarriers are factors hindering successful

communication that relate primarily to such variables as the communication

message, the source, and the destination.

The decoder/destination is the person or persons in the interpersonal

communication situation with whom the source is attempting to share information.

Downward organizational communication is communication that flows from any point on an organization chart downward to another point on the

organization chart.

Feedback is, in the interpersonal communication situation, the destination’s

reaction to a message.

Formal organizational communication is organizational communication that follows

the lines of the organization chart.

The grapevine is the network of informal organizational communication.

Influencing is the process of guiding the activities of organization members in appropriate directions. It involves the

performance of four management activities: (1) leading, (2) motivating, (3)

considering groups, and (4) communicating.

Informal organizational communication is organizational communication that does

not follow the lines of the organization chart.

Lateral organizational communication is communication that flows from any point on an organization chart horizontally to another point on the organization chart.

A message is encoded information that the source intends to share with others.

Message interference refers to stimuli that compete with the communication message

for the attention of the destination.

Nonverbal communication is the sharing of information without using words.

Organizational communication is interpersonal communication within

organizations.

Perception is the interpretation of a message by an individual.

A serial transmission involves the passing of information from one individual to

another in a series.

The signal is a message that has been transmitted from one person to another.

The source/encoder is the person in the interpersonal communication situation who

originates and encodes information to be shared with another person or persons.

Successful communication refers to an interpersonal communication situation in which the information the source intends

to share with the destination and the meaning the destination derives from the

transmitted message are the same.

Unsuccessful communication refers to an interpersonal communication situation in which the information the source intends

to share with the destination and the meaning the destination derives from the

transmitted message are different.

Upward organizational communication is communication that flows from any

point on an organization chart upward to another point on the organization chart.

Verbal communication is the sharing of information through words, either written

or spoken.

C h a p t e r 14 GLOSSARYGLOSSARY EXIT Glossary Modern Management, 9 th edition Click on terms for...

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