CAG VPNSep 2011

Services Provided by Bharti AirtelVPN Support

Email Email

FAX ATAFAX ATA Internet Internet

VOIP Phone

Video

Conferencing Video

Conferencing

VPN SUPPORT

How to Register a Complaint

• Bharti Airtel Helpdesk is available to you 24 X 7• Register complaints / Status update

– Via Phone• Toll Free Number 1800 102 3345

– Via Email• cag.support@in.airtel.com

– Via Portal• Enterprise Central (Management Access)

Requirement to raise a complaint

•Always perform first level of diagnosis

• Problem related to hardware or software• PC/Laptop vendors is been informed in case email / internet / soft phone• Equipment is powered on• Cables are plugged properly• Check the indication on device

•While logging a complaint extend following details for quick resolution

• Name• Contact Number (Compulsory) – update will be shared on this no.• Site Code (Compulsory)

How the complaint will be addressed• Bharti Airtel Helpdesk will generate a ticket no. to you

• Centralized helpdesk will identify problem and follow up

• Bharti Airtel/IBM/Partner Engineer will call/visit and fix the problem

• Your Ticket will be resolved as soon as problem is sorted

• After confirmation from customer Ticket will be closed

• In case problem doesn’t get resolved, seek help of nodal officer / centralized team along with Ticket No.

Do’s and Don'ts Mains & Alternate Power for communication room equipments (24X7)

Nortel IP phone should not be turned off because network is connected through it.

Air-conditioning of the server room to be maintained

Humidity to be controlled

Cleaning of server room on regular interval

Protection from rodent bite

Regulated power supply to all VPN equipments

Regular maintenance of earth pit

Access to the building in case of network (equipment) failure

Support Team

Helpdesk

Web

(Toll Free)

E-mail

http://www.airtel.in/business

1800 102 3345

cag.support@in. airtel.com

Regional Service Manager

North Surya Kant+919818647281

surya1.kant@in.airtel.com

EastTathagata Bandopadhyay

+91 9748081418

tathagata.bandopadhyay @in.airtel.com

South T Saravanan+91 9840086904

t.saravanan@in.airtel.com

West Jayesh Survey+91 9867693676

Jayesh.survey@in.airtel.com

thank you

raj.samaria@in.airtel.com+91 9910024861