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CAPACITY BUILDING TOWARDS KNOWLEDGE BASED ECONOMY
Project financed by Austrian Development Cooperation
SUB - SUPPLY SUB - SUPPLY OPPORTUNITIESOPPORTUNITIES
David Banks, 2009David Banks, 2009
CAPACITY BUILDING TOWARDS KNOWLEDGE BASED ECONOMY
Project financed by Austrian Development Cooperation
SUB - SUPPLY OPPORTUNITIESSUB - SUPPLY OPPORTUNITIES
SESSION 5 SESSION 5 Friday 20Friday 20thth November 2009 November 2009
11:00 - 11:30h11:00 - 11:30h
CAPACITY BUILDING TOWARDS KNOWLEDGE BASED ECONOMY
Project financed by Austrian Development Cooperation
General Points
Customer Wish List
Typical Supplier Development Manual
SUB-SUPPLY OPPORTUNITIESSUB-SUPPLY OPPORTUNITIES
CAPACITY BUILDING TOWARDS KNOWLEDGE BASED ECONOMY
Project financed by Austrian Development Cooperation
Supply of goods and services to FDI companies in Macedonia
Learning opportunity for SMEs
FDI companies often willing to assist SMEs
May have Supplier Development Programmes
SUB-SUPPLY OPPORTUNITIESSUB-SUPPLY OPPORTUNITIES
CAPACITY BUILDING TOWARDS KNOWLEDGE BASED ECONOMY
Project financed by Austrian Development Cooperation
Long Term Relationship with a small number of suppliers
Local Supply Base allows for better contact, quicker response
Close interaction with suppliers
As good as alternatives on Quality and Service, but better on Price
Often have a Supplier Quality Assistance Programme
No favors
CUSTOMER WISH LISTCUSTOMER WISH LIST
CAPACITY BUILDING TOWARDS KNOWLEDGE BASED ECONOMY
Project financed by Austrian Development Cooperation
GENERAL REQUIREMENTS
Right of access Notification of organisation changes Applicability Purchase Order Requirements Protection of proprietary information Code of Conduct
TYPICAL SUPPLIER DEVELOPMENT MANUALTYPICAL SUPPLIER DEVELOPMENT MANUAL
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CAPACITY BUILDING TOWARDS KNOWLEDGE BASED ECONOMY
Project financed by Austrian Development Cooperation
SUPPLIER QUALITY SYSTEM REQUIREMENTS
Quality Management System Management Responsibility Resource Management Product Realization Measurement, Analysis and Improvement
TYPICAL SUPPLIER DEVELOPMENT MANUALTYPICAL SUPPLIER DEVELOPMENT MANUAL
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CAPACITY BUILDING TOWARDS KNOWLEDGE BASED ECONOMY
Project financed by Austrian Development Cooperation
SUPPLIER ASSESSMENT Methods of Assessment Supplier Quality Questionnaire (SQQ) Supplier Audits Approved Supplier List
VENDOR MANAGEMENT SYSTEM Methods of Assessment Supplier Quality Questionnaire (SQQ)
TYPICAL SUPPLIER DEVELOPMENT MANUALTYPICAL SUPPLIER DEVELOPMENT MANUAL
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CAPACITY BUILDING TOWARDS KNOWLEDGE BASED ECONOMY
Project financed by Austrian Development Cooperation
ADVANCED PRODUCT QUALITY PLANNING
Quality Control Plan Process Flow Chart Process Failure Mode and Effect Analysis (PFMEA) First Article Inspection Report (FAIR) Process Capability Products Parts Approval Process (PPAP) Concern Action Reports
TYPICAL SUPPLIER DEVELOPMENT MANUALTYPICAL SUPPLIER DEVELOPMENT MANUAL
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CAPACITY BUILDING TOWARDS KNOWLEDGE BASED ECONOMY
Project financed by Austrian Development Cooperation
Stuffed PCBs Self Interest Supplier Development Team at HP Work Closely with Suppliers Focus on Quality and Service Lead Time 15 months Suppliers now export
CASE STUDY: HP PRINTERSCASE STUDY: HP PRINTERS
CAPACITY BUILDING TOWARDS KNOWLEDGE BASED ECONOMY
Project financed by Austrian Development Cooperation
Technology Companies Learning at Close Range Close Customer Contact Customer Support Win-Win Focus on Quality and Service No Favours
LESSONSLESSONS