Change management for EDRM ImplementationsMeeting the challenge

“technology changes, people don’t”

- deb schultz

Presentation Outline

Preparing for changeImplementing a strategyOvercoming resistance

"The tools we use are not as important as the behaviors they create."

Mike Arauz (http://www.mikearauz.com/2009/07/facebookcom-is-not-important.html)

Not part of the change strategy but…

System usabilityEnsuring it meets user requirements

Understanding your organisation

Fundamentals of changevs

Specific challenges

Current organisation

Previous organisation

Reputation – you and the project

TrustDispel mythsAssumptionsManage expectationsContextualiseListen and respond!

Empathise

Understanding the concept

+ =

They don’t know what they don’t know

The general plan

1. Approval/endorsement2. Preparation – artefacts and staff3. Consult4. Design 5. Consult6. Migrate7. Implement – system, policies and support8. Support (closely)9. Future training, support and development

Comm

unicate with staff

Engage staff

Train and support

Training strategy

Training will be 70% process 30% system

It’s about the cultural change not the system

Communication strategy

Cynicism and false starts

Delays in commencing communications

Avoid becoming background noise

The current organisation approach… so far

Consult, engage, involve…

Lessons learned from previous organisation

Changes in ExecutiveTrainingTimelineSkills and knowledge

Overcoming resistance

Five main categories:ownershipsecurity

technophobesnot-my-jobbers

but we’ve always done it this way

LISTEN and RESPOND

Overall tips on successful change

10. Ease of use and meet their needs9. Show-and-tell8. Focused, relevant, consistent7. Take them on the journey6. Phase the implementation5. Rules and guidance4. Find a hook3. IT cannot be the lead2. Be flexible

# 1 Rule

Listen to people’s concerns and address them!

Kylie Dunn - dinkylune@gmail.com

A long habit of not thinking a thing wrong gives it the superficial appearance of being right, and raises at first a formidable outcry in defense of

custom. But the tumult soon subsides. Time makes more converts than reason.

--Thomas Paine