Chris title slide...The effects of self-brand connections on responses to brand failure: A new look...

Post on 16-Jul-2020

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Sympathy & Neglect Admiration & Loyalty

Contempt & Rejection Envy & Distrust

Competence

Wa

rmth

Sympathy & Neglect Admiration & Loyalty

Contempt & Rejection Envy & Distrust

Competence

Wa

rmth

Dog

Cat Horse

Monkey

Elephant

Whale

Bear

Leopard Lion

Tiger

Mouse

Fish Lizard

Snake

Hippo

Rat

Chicken

Rabbit Hamster

Cow

Duck

Giraffe Bird

Zebra

Pig

Sympathy & Neglect Admiration & Loyalty

Contempt & Rejection Envy & Distrust

Competence

Wa

rmth

• VA Hospitals

• Public Transport • USPS

• Amtrak

Shell • • Toyota

Travelers Insurance •

• Sears

• JPMorganChase Bank of America •

• Citibank • Exxon Walmart •

• Morgan Stanley

• AIG • BP

• Goldman Sachs

• Marlboro

• Porsche

• Rolls Royce • Rolex

• Mercedes Gucci • •

Cartier

• Best Buy

• Macy’s

• Burger King

• Tylenol • Advil

Honda • Ford •

• Zappos.com

• McDonalds

• Coca Cola • Amazon.com

• Johnson & Johnson

• Hershey • Campbell’s • Tropicana DAV •

Boys & Girls Club • Habitat for Humanity •

Minute Maid •

• Salvation Army • Humane Society

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