COLL 101 - Dialogue; Communication Through Active Listening

transcript

8/13/2019 COLL 101 - Dialogue; Communication Through Active Listening

http://slidepdf.com/reader/full/coll-101-dialogue-communication-through-active-listening 1/10

D I A L O G U E :C O M M U N I C A T I O N T H R O U G H A C T I V E

L I S T E N I N G

C O L L 1 0 1 :

COLLEGE

STRATEGIES

E L E M E N T S O F

(Sender)

• the sender, speaker , i s suer orwr i ter , who intends to expressor send out a message

(Receiver)

• the receiver of the messagefor whom the communicat ionis meant

• also known as the subjectmatter of th i s process

• i.e. the content of the letter, speech,order, information, idea, orsuggestion

• the media through which the

sender passes the information andunderstanding to the receiver

•It is the effect, reply or reactionof the information transmittedt o t h e c o m m u n i c a t e e

• e s s e n t i a l t o m a k ec o m m u n i c a t i o n s u c c e s s f u l

E L E M E N T S O F

• P a t t e r n s t o C o m m u n i c a t i o n

1. There is always a sender and a receiver incommunication. At least there is an intended receiver

• A = S e n d e r ; B = R e c e i v e r

M O D E L O F

2. A and B have different personal realities. They eachhave their own world formed by their experiences,their perceptions, their ideas, etc. They will perceive,

experience, and interpret things differently.

A’s Reality

B’s Reality

M O D E L O F

• P a t t e r n s t o C o m m u n i c a t i o n3. For the consideration to communicate to appear at all there

must be some kind of shared space. The participants must

have some kind of concept of each other's location and of a

possible channel of communication existing between them.

A’s Reality B’s Reality

S h a r e dS p a c e

M O D E L O F

4 . T h e s e n d e r w i l l h a v e s o m e k i n d o f m e a n i n gs h e / h e w i s h e s t o c o n v e y t o t h e r e c e i v e r(Intended Meaning)

Intended Meaning

M O D E L O F

5. Something will be transmitted across a distance inthe shared space. There will be several layers of themessage being sent. (Verbal & NonVerbal Messages)

Intended Meaning

V e r b a l M e s s a g e s

N o n V e r b a l M e s s a g e s

M O D E L O F

• P a t t e r n s t o C o m m u n i c a t i o n6. Based on what the receiver perceives, and based on

interpretation of the verbal and non-verbal input, theywill form a concept in their reality of what the meaning

of the message is. (Perceived Meaning)

Intended Meaning

Perceived Meaning

M O D E L O F

7 . T h e p r o c e s s t h e n I n v e r t s a n d R e p e a t s t h r o u g h

a s e r i e s o f E n c o d e d a n d De c o d e d m e a n i n g s

Intended Meaning

Perceived Meaning

EncodedDecoded

DecodedEncoded

M O D E L O F

COLL 101 - Dialogue; Communication Through Active Listening

Documents