Conversation

Principles

Disclosure

Everyday Conversations: Part 3

Everyday Conversations

Small Talk

◦ Topics

◦ Guidelines

Everyday Conversations

Excuses & Apologies

Excuses

Purpose / Motive

Excuses

Types

I didn’t do it (denial)

It wasn’t so bad

(justification)

Yes, but (situation)

Excuses

What makes an excuse good or bad?

Guidelines

Apologies

How is an apology different?

Apologies

Differences

I DID do it It WAS wrong

No “buts”

Apologies

When are apologies better than excuses?

Guidelines

Everyday Conversations

•Unqualified or qualified

•Backhanded compliments

•Guidelines for giving

•Accepting compliments

Complimenting

Everyday Conversations

•Reasons people seek advice

•Meta-advice

•Guidelines for giving

Advice