Communication May 2014

transcript

Communication

by Toronto Training and HR

May 2014

CONTENTS3-4 Introduction5-6 Sending and receiving7-8 Building blocks of communication style9-10 Components of persuasive speech11-12 Making your message count13-14 Ways to ensure people understand you15-16 Communication apprehension17-19 Running an effective meaning20-21 Listening22-24 Presentations25-27 Emails28-29 Virtual teams and communication30-31 Effective learning & development communication

32-34 Sources of pre-conceived notions35-36 Communicating workforce metrics37-40 Six levels of speaking41-42 Mechanisms of employee voice43-46 Leadership communication47-48 Drills49-50 Conclusion, summary and questions

Introduction

Introduction to Toronto Training and HR

Toronto Training and HR is a specialist training and human resources consultancy headed by Timothy Holden 10 years in banking15 years in training and human resourcesFreelance practitioner since 2006The core services provided by Toronto Training and HR are:

Training event designTraining event deliveryHR support with an emphasis on reducing costs, saving time plus improving employee engagement and moraleServices for job seekers

Sending and receiving

• The sender• The receiver

Building blocks of communication style

• Clarity• Conciseness• Coherence• Consensus

Components of persuasive speech

• Ethos-character• Logos-reason• Pathos-emotion

Making your message count

• Questions to ask• Types of audience• Taking it offline

Ways to ensure people understand you

• Know your audience• Know what you are

talking about• Avoid ambiguity• Say what you mean• Take time to explain• Don’t run off at the

mouth• Establish rapport• Beware of double

meanings• Avoid extremes

Communication apprehension

• Definition• Social anxiety• Leadership initiative• Multicultural

appreciation• Adaptability

Running an effective meeting

Running an effective meeting 1 of 2

• Know if you really need a formal meeting at all

• Set expectations prior to the meeting

• Facilitate well during the meeting

• Parkinson’s Law• Allow conflict• Assign action steps• Delegate the meeting

responsibilityPage 18

Running an effective meeting 2 of 2

• Know when to lead and when to participate

• Always let people out early

• Make it fun…

Listening

Listening • What is effective listening?

• Internal listening• Basic listening modes• Reasons for poor listening• Roadblocks to listening• Tools for effective

listening• Results of effective

listening• To listen means…

Presentations

Presentations 1 of 2

• Report• Story

Presentations 2 of 2

• Ways to ruin a presentation

• How to make your presentation linger

Emails

Emails 1 of 2 • Legal department• Sales department

Emails 2 of 2 • Identity• Materiality• Vulnerability• Visibility

Virtual teams and communication

• Location• Email or face-to-face• Non-verbal

communication• Culture• Trust

Effective learning & development

communication

Effective learning & development communication

• Clarity• Consistency• Commitment• Challenge• Chutzpah• Create and share

stories

Sources of pre-conceived notions

Sources of pre-conceived notions 1 of 2

• Previous education or training

• Limited personal experience

• Wild guesses• Assumptions

Sources of pre-conceived notions 2 of 2

• The problem with pre-conceived notions

Communicating workforce metrics

• Topic scoping• Data investigation• Storyboarding• Presentation design• Message preparation• Telling the story

Six levels of speaking

Six levels of speaking 1 of 3

• How to speak so people listen

• How to speak so people understand

• How to speak so people understand as you intend them to

• How to speak so people agree with you

• How to speak so people remember what you want them to

• How to speak so people think or do what you want them to

SPEAKING POWER• Interest• Insight• Influence• Impact• Impulsion• Inspiration

Mechanisms of employee voice

• Upward problem-solving

• Representative participation

Leadership communication

Leadership communication 1 of 3

• Competence• Connection

• Core principles

• Personal leadership communication guide

Drills

• Group A• Group B• Group C• Group D

Conclusion, summary and questions

ConclusionSummaryVideosQuestions

Communication May 2014

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