Post on 09-Apr-2018
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8/8/2019 Communications in an Organization
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Communication in anOrganizationGroup Members:
Shweta Richharia (41)Sneha Joshi (21)
Aboli Junagade (22)
Gurudatt Rao (39)
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Communication
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The Role of Communication in
Organizationskey purposes: direct action: to get others to behave in
desired fashion achieve coordinated action
systematic sharing of information+ interpersonal side with the focus on
interpersonal relations betweenpeople
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Communication the social glue that continues to keep
the organization tied together
the essence of organization a key process underlying all aspects of
organizational operations
properly managing communicationprocesses is central to organizationalfunctioning
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Organizational Structure:
Directing the Flow ofMessagesOrganizational structure:
the formally prescribed pattern of
interrelationships existing between the
various units of an organization
dictating who may and may not
communicate with whom depicted in Organizational Charts
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Organizational Charts
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Formal Communication
downward communication: instructions, directions, orders
feedback upward communication:
data required to complete projects status reports
suggestions for improvement, new ideas horizontal communication:
coordination of cooperation
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Centralized Networks
One central person
Unequal access to information
Central person is at the
crossroads of the information flow
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Communication Structures
Centralized
Y
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Communication Structures
Centralized
Wheel
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Communication Structures
Centralized
Chain
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Decentralized Networks
Information can flow freely
No central person
All members play an equal role in
the transmittal of information
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Communication Structures
Decentralized
Circle
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Communication Structures
Decentralized
Star
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Informal CommunicationStructures
Deviation from the plannedcommunication structure
Direction of the flow of information
Leaving out people in thecommunication line
Integrating people into thecommunication line
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Formal Structure vs Informal
Networks
Communities of practice:
informal collaborative networks
???
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Informal Communication
information shared without any formally imposedobligations or restrictions
if an organizations formal communication represents its
skeleton, its informal communication constitutes its
central nervous system(Behavior in Organizations, p. 307)
eng. grapevine An organizations informal channels of communication,
based mainly on friendship or acquaintance
origin: American Civil War [grapevine telegraphs]
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Grapevine
1. a secret means of spreading orreceiving information
2. the informal transmission of(unofficial) information,gossip or rumor from person-to-person -> "to hear abouts.th. through the grapevine"
3. a rumor: unfounded report;hearsay
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Grapevine Characteristics
oral mostly undocumented
open to change
fast (hours instead of days)
crossing organizational boundaries
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Grapevine Characteristics
inaccuracy: levelling
deletion of crucial details sharpening
exaggeration of the most dramaticdetails
while the grapevine generally carries thetruth it seldom carries the whole truth
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Positive Aspects of the
Grapevine social function
reduction of anxiety
release mechanism for stress identification of pending problems
early warning system for organizational change
vehicle for creating a common organizationalculture
desired information can be circulated quickly toa large group of subordinates (inofficially!)
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Formal Media
Company newsletters
Employee handbooks Company magazines
Formal meetings
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Formal Media
Letters
Flyers and bulletins Memos
Faxes
All-employees mailings
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Informal Media
Face-to-face discussions
Telephone
Voice messaging (voice mail)
Instant messaging (chat)
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Informal Dialogues
Characteristics:
often no formal opening or closing
first utterance often assumes a commonreference to a previous interaction or issue
conversations generally last only a fewminutes
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Thank You