CONVERSATIONAL AI:THE NEW UI OF BANKING

#akıllışeyler

İs tanbul, 22 November

From mobile first to AI first… more natural, intelligent and intuitiveinteractions

2015: The yearof the turningpoint

Source: BI Intelligence

Beginning of thepost-app era

Every indus try is transforming and banking is no exception

Banking viaconversational AI

THE EVOLUTION OF THE USER INTERFACE IN BANKING

Late 1990s Late 2000s Today

INTERNET BANKING

MOBILE BANKING

CONVERSATIONALBANKING

Web Apps Chatbots/VAs

72% of financial firms have plansfor bots within the next 12 months, Financial Brand

Do the banks bet on conversational AI?

79% of bank executives agree that AI willrevolutionize the way they gain informationfrom and interact with cus tomers , Accenture

BACK-END SERVICES

FRONT-END SERVICES

Big potential –customer interfaces+ internal processes

FAQ

Payments & money transfers

PFM

Lending & financing

Customer support

Wealth management

Onboarding process

Loyalty implementations

Branch / ATM locator

…

Process optimization

Fraud detection

Risk management

Regulations support

HR management

Sales support

Technical help desk

…

Harmonizingthe contrastingobjectives

COST OPTIMIZATION

ENHANCEMENT OF CX

Efficient Scalable

Minimum training cost

Pre-emptive

Multilingual

Simple Direct Fast

Natural Personalized Humanized

Interactive Consistent Real-time

Efficiency by numbers

4 min / $0.70average time / cost saving per chatbot enquiry compared to traditionalcall centers, Juniper Research

35% improvement in customer service efficiency in an airline companyafter implementing a human+AI customer service model, Capgemini

Customer satisfactionby numbers

89%of consumers worldwide rated their overall perception of chatbots as positive or neutral, LivePerson

2ndmost preferred channel of communication, MyClever

Who We Are

Who we are

Cbot is a conversational AI company that transforms ordinary text into wisdom

Carries an intelligent conversation

Provides context appropriate responses

Gets smarter over time

Worksseamless ly

across channels

NATURAL LANGUAGE PROCESSING

INTENT ENGINE

INTERFACE CONNECTOR

MACHINE LEARNING

The science behind Cbot

Top brandspartner with us

First AI-based banking FAQ

chatbot in Turkey

AI-based skincare recommendation

chatbot

AI-based smart search &

recommendation e-commerce

chatbot

AI based bot

AI-based skincarerecommendation

bot

NLP engine& Professional

services

NLP engine& Professional

services

Our expertise since 2015

Platform Products Solutions Professional Services

NLPEngine

● Enterprise Bots

● Human+AI Projects

● Classification

● Recommendation

Bots

● E-Commerce

Chatbot

● Banking Chatbot

● AI Consultancy

● Development

● AI Training

● Quality Check

Supervised& semi-

supervised learning

Low maintenance

effort(Crawling,

context training)

Finance domain

knowledge

Trained with 2,500+

banking intents

Ground-up NLP

in all Latin Languages

High accuracy

rate(above 90%)

FAQ

Financial Information

Personal Assistance

Account Operations

P2P Transactions

Payments

INFORMATIONAL TRANSACTIONAL

PFM / Micro-Savings

Personalized Offers

ADVISORY

Accelerated time

to-market

A pre-builtbanking bot

A cross-platform experience

The first banking«FAQ» bot in Turkey

INGo: Helping ING Bank customers whenever andwherever they need

GAFA way of doing things

A hybrid approach to banking:Human & Machine

Conversational platforms as the digital hub of the future

2 3 4

Flourishing technological capabilit ies

1

Defining the CX of the future: simple, direct, natural

Thank You Eylem Özen Baştürk

Strategy&Business Development Head

eylem@cbot.ai