Covid-19 Digitalisation of Performance …3) KPI Dashboards and Summary 4) Making Performance...

transcript

TRAITQUEST Evolving Workplace Excellence

Covid-19 Digitalisation of Performance Management

& Appraisal Process

CopyrightsReserved2020

Let's Start the Agenda of the day

TheBeginning:BusinessImpact

TheExpansion:A6erMOC

TheClimax:Decisions

TheEnd:Ac>ons

•  Sales&Revenue•  StaffAvailability•  SupplyChain•  FinancialCopyrightsReserved2020

wORLD ECONOMICAL EVENTS

h2ps://www.aljazeera.com/ajimpact/ghost-town-coun@ng-cost-australias-bushfires-200127035021168.htmlCopyrightsReserved2020

Work From Home, The New Norm

ü  ChangeBusinessModelinsellingyourproducts?

ü  UseDigital/VirtualSupporttocon>nuesbusinessprocess?

Businesseswilllikelybeimpactedinthefollowingareas:Sales:Par@cularlyifyouhaveli2letonoonlinepresence.Staffavailability:Withpeople’smovementsrestricted,theirabilitytoworkwillbecurtailed,par@cularlyifthey’reunabletoworkfromhome.Supplychain:Par@cularlyifyourelyonsuppliersfrombadlyimpactedpartsoftheworld.Finance:Par@cularlyifyourcashreservesarelow.

What Would You Do If That Continues Lo…onger ?

ü  LoanfromBanks,MoneyLenders,Friends&Families?

ü  GetLongerTermsfromSupplier?

ü  ChangeBusinessModelinsellingyourproducts?

ü  UseDigital/VirtualSupporttocon>nuesbusinessprocess?

ü  Restructuretalentpool?

ü  WaitforGovernment'sassistanceinsolvingit?

Let Me Bring You Into The Most Important Person here

•  HumanCapitalTechnologySpeaker,Consultant&Coach

•  Gamifica>onAdvocates•  Organisa>onCulture&PeopleAuditand

Assessment•  Millenials&Genera>onZoomspecialist

•  TransGenera>onalWorkforceCopyrightsReserved2020

TraitQuest Who ?

~weprovidecloud-basedsolu@onsforautoma@cmodula@onofrecogni@onandcollabora@on,whereto:

ü  todriveemployees'mo>va>onandengagement

Hence,thisiswherethecompanywasformedsinceYear2017withtheabovedrivenpurpose.

ü  cul>vateahealthycorporateculturetherebyretainingyour

valuedemployees

ü  NarrowthegapbetweenEmployee&Employer

rela>onship

Digital HR Software , Leadership Assessment & Organisational Culture Development

Proud In Serving the Market With:

TraitQuest Satisfied Customers SME’s Large/GLC’s

MNC’s Associa>on’s

and more ... CopyrightsReserved2020

Top 3 Most Common Solutions for Malaysia SMEs

HumanCapitalAudit

FinancialHealthCheck

BusinessCon>nuityPlan

Based on Independent research of 300 SMEs sample size CopyrightsReserved2020

Let Me Bring You Into Human Capital Audit – Performance

Management

HumanCapital(HC)akaHumanResource(HR)

-  Objec>veKeyResults(OKR)

-KeyPerformanceIndicator(KPI)

-ManagementbyObjec>ve(MBO)

-DigitalEngagement

Performance Management Methods

-Organisa>onalCulture

-CoachingandMentoring

Top 5 Things to do in “KPIs”

1)MapitOutYourBluePrint

2)SeangParameters(Rewards&Punishments)

3)KPIDashboardsandSummary

4)MakingPerformanceImprovementv DeterminingbaselineandseXnggoalsallowyoutomakeadjustments

andimprovements.Targetprac@ceneedstohavea“target”Review,Reset&Reevaluate

v Foreg:-ImproveyourKPIsandDeliverables-Ensurecommunica>onisclear

5)Communica>onisKey!

How “Digital HR Solution” works ?

Step1:-ManagerssetKPIsforemployeeswithdetailslike%done,dura>on,task&

details

Step2:-Employeeswillfollowthepre-setKPI&completesit.Onceithasbeendone,managerswillreview&automa>callysendfor

appraisal

Step3:-Supervisorwillbasedonemployee'sperformancetoratethemdigitallywithPre,Self&360AppraisalReview

Step4:-AdmincanstorethedatedigitallywhileBosses/CEOcanlookattheanalysisofthereport&determineshowto

improvecompany'sperformancefurther

- Digital KPI System & AI Appraisal -

How “Digital HR Solution” works ?

Step1:-Employeeloginintosystem&startreading,learning&doingchallengesfor

thelearning/onboardingjourney

Step2:-Employeecangetmorepointsa6erdonecertaintask/learningmodules&spendattheredemp>on

Step3:-HRAdmincanchurnoutreportsontheemployees

ac>ve-ness&pro-ac>venessandmanagedocumenta>on

withthesystem

Step4:-Bosses/CEOcanlookatthe

analysisofthereport&determineswhowillbethenexttalentswhocanhandle

moretask/promoted

- Mini Learning Management / Onboarding System -

Top 5 Things to do in “OKRs”

1)SeangClearObjec>vesv  “UsingSMARTmeaningtobeSpecific,Measurable,Achievable,

Relevant,Time-Bound

2)TalkaboutIDP,CareersPath&Connecttheirrolestothelargerpicture,inamoretransparentwayv Foreg:fourpersonalandfourprofessionalgoals,canbedetermineduring

interview,noma2ersuccessfulornon-successfulsession

What is an Objective? (What I want to accomplish)

Specific:WinsixnewbusinessaccountsMeasurable:Weknowtogettosix,weneedtohave12proposals,24pitches,and48warmprospectsAchievable:Lastyear,weaveragedfivenewbusinessaccountsduringthesame@meframe,andwehavebeengrowingat20%;thisrevisedgoalfeelsachievableRelevant:Thenumberandsizeoftheaccountswewineachquarter@edirectlytoourtopandbo2omlinesTime-bound:Wemeasureourperformancequarterly,whichisincrediblyimportantforstaffing,budgets,andcon@ngencyplanning

3)BestPrac>ces

4)Whatgetsmeasured,getsdone

•  Focuson3-5objec@vesata@mewith4-5orfewerkeyresultsforeach

•Atleast50%ofobjec@vesshouldbebo2omuptoincreasemo@va@onandaspira@on•Everyoneshouldagreeonthetoppriori@es―nodicta@ng•Theyshoulddefaulttoopen,public―notprivate•Updateprogressfrequently,typicallyquarterly

5)UseAssessmentTools(TRAITMATRIX)

v  AssessmentallowsyourHiringManagertoknowtherightpersonfortheright

v  Mindset>Skillset>Toolset

How “TRAITMATRIX aka CPP” works ?

Step1:-Poten>al

Candidatesregisteronthelink&starttheassessment

Step2:-TraitQuestchurnreportsemiautoma>callyto

iden>fytheappropriatenessofthe

candidates

Step3:-TraitQuestwilltraintheclientforonhowtoread,analyse&digoutin-depthinforma>onaboutthepoten>alcandidates

Step4:-(EXTRAMILES),TraitQuestwillassistHRindoinga

“customised”plantoseehowtorecruitbenertalents,based

onpastrecords

-WhatOp>onsYouNeedtoKnow-

So SMEs, No one size fits all. Culture

ü  Pragma>cCultureü  ToughGuyCulture

ü  FortressCulture

ü  Norma>veCulture

ü  ClubCulture

ü  AcademyCulture

There are other possible Cultures Building High Performance Culture

RIGHTFIT!!!

TASK&OBJECTIVES!!!DIGITALISATION!!!

Understanding Core Culture is actually Key for Organisation ?

C U LT U R A L F I T N E S S

S E N S E O F P U R P O S E

T H E F U T U R E O F W O R K F O R C E

& W O R K P L A C E R E T E N T I O N O F

TA L E N T S R E C O G N I T I O N

O F W O R K

Adop@nganewmindset,drivingnewmethods,and

embracingnewtechnologiesisachallenge

(includingAI,MachineLearning,IoT,AR,VR,

Blockchainetc)

- People Matters, 2018

Doesn’texpressgreaterjobsa@sfac@on,performbe2erandaretoremainwiththeorganiza@onfor

alongerperiod.

(AlignedValues,beliefs,behaviorsandexperiences)

- Business News Daily

EmployersMUSTprovidethemwithwhattheyneedtobesuccessfulinboththeirprofessionaland

personallives

(ShowRecogni>on,ExpressGra>tude,Discuss

ValueofCompany)-Forbes,2018-

Thecostsofemployeeturnoverareincreasinglyhigh-asmuchas2.5@mes

anemployee'ssalarydependingontherole

(Offertherightbenefits,BeTransparent,PutDatatowork,CareerPath)

-CIO,2018-

NoBuyIn,BudgetConstraint,Time-Resources,

LackofConsistency,UnintendedConsequences

-Rullion,2018

(Thankyougi6card,carpark,choiceofproject,charitywork,walloffame)

-HeliosHR-

Current World Organisation Concerns

Most Common Concerns Faced by SMEs (Bosses may ignore)

ALWAYS HAVE problem in seeking

development budget

ALWAYS Sleepless night

No data to make decisions

Employee finds culture toxic

ALWAYS receiving unnecessary

EMPLOYEE calls

LEAVEFORM!

HOLIDAY?

CLAIMS??

NO CAREER GROWTH (LIMITED

BY COMPANY PLAN) BOSS ALWAYS SAY

STAFF NOT WORKING HARD

HR DONT KNOW WHAT TO DO

ANYMORE

30%RM48,000/yr RM62,400MinoverheadincludingEPF,SOCSO,Development

CostofaTalentwithminsalaryofRM4,000/month

MinLostofATalent(Execu>ve)

Your Talent Actual Cost

Andthisisonlycostof1Talent,Imagine30TalentLostPerYear

RM62,400X30=

RM1,872,000

=WholeYearMarke>ngBudget!

WE can be more & do more, in SMEs ...

Psssss. Clarity is Power

ü  EmployerBrandingforRecruitment(SocialMediaespecially)

ü  Collectfundamentaldatatoanalyseandapply

ü  Setcon>nouspoliciesforthecon>nousbusinesschange

ü  CreateSmallEngagementsforemployees

ü  CreateCulturetosuitscompanyfuturedirec>on

ü  CreateNewSetofSimpleKPI(especiallyforGENY&Z)

and more more more

TheClimax:Decisions

-“Whotoletgo”Howtogoon-

Top 5 Things to do in “DISCOVERING THE RIGHT TALENT” Internally -TheHardest&MostHappenedProbleminSMEMarket-

1)Con>nousKPIChangeSystem/JobRota>on

v  Itcanbe6monthsbasis,CreateanewKPIsystemtochallengethetalent

todomoreothernewKPI/Porpolios

v  OnceDone6Months,quicklyreviewonit&seehowitworks

v  Foreg:CreatenewKPI(CostSaving&Investment)forMarke>ng,to

learnaboutFinancialKPIs,thenexecuteitaswell

2)HireHappyTalentsatFirstPlace

v  Happy,Passionate&Posi@veTalentscancreateposi@vevibeandincrease

produc@vity

v  Foreg:-Lookforthekeywordsof“Posi>ve”,“Engagement”,“Culture”&

studytheirfacialexpressions

v  -Don’thirefast,hiresmart~

3)Challenge&Questsv Throwtoemployeeonsomereallifecompany

challengeorquest(like5s/Kaizen)v Foreg:Prepareaquestboard&letemployees

formtheteamthemselvestopresenttotheboard

4)CreateCrea>veRewardingsystemtodiscovertheirtalent-NottoMakethemFeel“Overloaded)

v Oncetheyarequiteready.makethemaspartoftheboss,noma2ertheirage(like SengHengConcept)

Foreg:Prepareastandardisedrewardingconcept&preparetoletthembethenextoutsroucepartner/partner

5)Customized:TRAITMATRIX+CONSULTANCY

v  NewlevelofAssessment&Solu@onthatallowsyoutocustomizedtheassessmentreport&

customisedStrategiesaccordingtowardsyourcompany'sfuturedirec@on

v  Foreg.“UsesAssessmentasastart”,Planwhat'snexta6er,forexampleiden>fytheirDark

Self,toseehowtoputintotheirJob/CreateEngagementorCustomisedBenefitsfor

Talents

How Customised “TRAITMATRIX + Consultancy” works on Finding Right People ?

Step1:-Candidates

registeronthelink&starttheassessment

Step2:-TraitQuestchurnreportsemiautoma>cally&send

report

Step3:-TraitQuestanalysethe

findings&sitwithclientfor1sessiontosharethefindings(FactFindings&DigDeepon

RootCause)

Step4:-(EXTRAMILES),TraitQuestwillplan,assist&executeclientonHRStrategies,

Together

TheEnd:Ac>ons

-What'sNextYouNeedtoKnow-

Recap all the 5, 5, 5 Things

Business model Expansion Market Scaling Increasing

Revenue

Going Digital / E-Commerce

Country expansion

Finding the Right People

Setting Up New Culture

Project Optimisation

- Because Company Culture affects your Business & People Strategies -

The “Money” part of Importance DigitalHRSolu>ons TraitsAssessment

(ProfilingTool)

SAVE COST by 50% a t l eas t

SAVE t ime by 70% a t l eas t

reduce e r ror by 30% a t l eas t

increase product iv i ty by 10% a t l eas t

Recude a t t r i t ion ra te by 10%

increase employee engagemen t by 60% a t l eas t

increase job f i t by 60%

increase employer b rand ing by 30%

Digitalisation = Future Business Direction

B U S I N E S S S C A L I N G

- sense of purpose & accountability / Job

Responsibility

C O M P E T I T I V E A D VA N TA G E

B E S T P R A C T I C E F O R B U S I N E S S

C O M PA N Y C U LT U R E & P E O P L E

H U M A N C A P I TA L M A N A G E M E N T

S I M P L I F Y, S TA N D A R D I S E D ,

A U T O M AT E

Micro / Macro SMEs

Interna1onal Business Player

in various Countries

- speed, convenience, cost saving & accurate decision

making

- real-time data complete analysis tools

- process info & make decision faster

- captured data points & employee’s performance

- millennial -> senior managers while centennial -> new workforce

- simplified, standardized SOPs & reduce Errors

Question of The Day ... - Have you started all the things i have

mentioned ? -

Summary of the day

TheClimax:Decisions

TheEnd:Ac>ons

-WhatYouNeedtoKnowDigitalisa>on-

-WhyYouNeedtoKnowDigitalisa>on-

-“How”YouNeedtoKnowDigitalisa>on-

-“What'sNext”YouNeedtoKnowDigitalisa>on-

ü  AI-TraitsAssessmentwithDataAnaly>cs&Recommenda>ons

ü  DigitalHRSo6wareSystemwithAIElements

ü  ConsultancyworkswithClients>llSuccessfulImplementa>ons&Change

IsYourFutureCompanyDirec>onWellPlanned&AbletoDeliverwiththerightteam/people?

AreyouawareoftheReasonwhygodigital

&What'sYourMo>va>onFactor?

Sonow,AreyouReadytoDisruptorTobe

Disrupted?

How TRAITQUEST Can Assist Further ?

-TraitQuestCSRprogramdigitally&provideyouthe“Diagnos>cIntelligence”ViewonHowtoAssistYourCompanyin-

Ø  IncreasingProfitwithHumanCapital

Ø SaveHugeAmountofTimeØ SaveUnnecessaryCost

RETAIN RECOGNITION

RE-LEARN

RECRUIT v  Traits Assessment

v  Game Playing Competency Assessment

v  Leadership Potential

v  Career Potential

v  Job Suitability

v  360 Insight (Customized Assessment based on company requirement)

v  Task Management (Digital KPI)

v  Digital Leave & Time-Attendance

v  Corporate Communication

v  Digital Appraisal, 360 Review

v  Smart Analysis & Reporting

v  Gamification (Points System, Leaderboard)

v  Experience & Reward Points

v  Leaderboard

v  Redemption Store

v  Automated Reward & Incentive Calculation Mechanism

v  New Skills Learning

v  Learning Management System

v  Onboarding

Learning

v  Quest & Challenge

TraitQuest Total Solutions:

Tradi>onalSMEDigitalTransforma>on

Problems:HupSoonhasbeenopera@ng12yearsinMalaysiaopera@ng16retailstoresserving

millionsofcustomers.Facingenormouschallengeontheirhumancapitalmanagementandmanualprocesses.

Solu@ons:

DeploymentofTQSMEsolu@onstodigitalizedandstreamlinedprocesses.

Outcome:Allowingseamlessconnec@onbetweenmanagementandemployees.

Theyhavereduce90%ofhardpapers,reducemul@pleemailsbyhavingasingularplapormtoachievemaximumcri@calinforma@onexposure.

Increaseproduc@vityandtransparencyforbe2eremployeeengagement,trackingprogressmakesureon@me-delivery,increaseefficiencyofworkflowmanagement

andstreamlineprocess

Solu@onsMetrics:25%increaseinROIs

33%increase@me-to-marketdecision3Xbe2erincreaseinproduc@vityandperformance

CASE STUDY #1: HUP SOON

Construc>onIndustryGoingDigitalProblems:

Dexonwasestablishedintheyear1998atMeadowParkwhomspecializeinprovidingonestopsolu@onsforallelectricalengineeringcontrac@ngworks.Facingcrucialproblemdueto

natureofbusinessesopera@ngfrommul@pleloca@onandmanagementofstaffstomaximizegrowth

Solu@ons:

TraitQuestwasintroducedtolookintoGeo-TimeA2endanceonmobile.Awersuccessfulroll-out,DexondecidedtoonboardintoTraitQuest’sTaskManagementSystem,Digital

AppraisalsandCorporateCommunica@onSystem.

Outcome:Theintroduc@onofdigitalsolu@onshashelpedinreducingdelayedincommunica@on,

reducingmanualcalcula@onandpaperworkson@mea2endance&OverTime.Theirtotalsaved@meallowsDexontolookintoTalentDevelopment,StrategicPlanningfornewbusinessopportunityandbe2erRewardinghighpoten@alemployeesforexcep@onal

performances.

Solu@onsMetrics:35%inelimina@ngwaste

45%ofrevenuegrowthduetoalignmentofrightini@a@ves98%par@cipa@onoffeedbacksforprocessimprovement

CASE STUDY #2: DEXON

PublicListedMNCDigitalSystemAdop>onProblems:

Jcorpwasestablishedasapublicenterpriseandstatutorybodyasastate-ownedconglomerateinPalmOils,Healthcare,F&B,Property,Port,HospitalityandOil&Gas.Theyarefacingcrucialproblemduetointrackingstaffworkscheduling&@mea2endancein

theirretailbusinessesopera@ngindifferentloca@on.

Solu@ons:TraitQuestwasintroducedtolookintoGeo-TimeA2endance&WorkSchedulingonmobile.Awersuccessfulroll-out,JCorpwouldliketolookintootherTraitQuestsolu@onlikeTraits

Assessment&Gamifica@oninHumanCapitalManagement.

Outcome:Theintroduc@onofdigitalTimeA2endanceishelpingtheminreducingmanualpunchcardcost,collec@oncomplexity,&calcula@onandtonespaperworkon@mea2endanceplusworkscheduling.Thesavedupcost&@meareusedbyHRtou@lizeinrewardingtheiremployeesmore&moreallocated@meforthemtocreateemployeeengagement.

Solu@onsMetrics:

70%incostreduc@on(lesslabors&lessIT)50%@mesavedinmanualprocesscalcula@on

68%oferrorreducingfrom@meto@me25%moreeffortonbusinessstrategicalignment

CASE STUDY #3: JCORP

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Thank You

Enquiries: hello@traitquest.com

www.traitquest.com

Tel: +603-22421288

Enquiries: brendon.liew@traitquest.com

Drop us your email address so we can send you more tools and tips. Do scan on the below QR CODE for a ToolKit

Tel: +6014-340763

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Covid-19 Digitalisation of Performance …3) KPI Dashboards and Summary 4) Making Performance...

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