Post on 03-Jul-2020
transcript
A partner-focused, global product and services company; specialising in the financial services and insurance markets. CPP Group creates tech-led products to meet business partner needs and those of their customers. These products deliver additional revenue and profit and generate customer loyalty for business partners, all packaged up with a fully managed brand experience. We are specialists in product distribution and position the sale of our products at optimal points in the customer journey of our partners’ core products.
OVERVIEW
CPP GROUP KEY ATTRIBUTES
CPP Group in-brief
New partnership with Amex to distribute Card Protection in India and with Coppel to distribute Extended Warranty in Mexico
£2m investment (61% stake) in Globiva; one of the fastest growing BPM companies in India
Boosting product capability with £1.2m investment in KYND (a cyber risk start up) and the acquisition of Valeos (a key cover provider)
Launch of standalone IT platform in China bespoke to local market demands
Strong renewal rate (83%) maintained in traditional (European) markets
Market entry into Bangladesh with first business partner. Further opportunities for mobile phone insurance in 2019
2018 HIGHLIGHTS
Creation of EU Hub based in Madrid to harness operational efficiencies and realign the cost base
£110.1m revenue (+18%); second year of double digit revenue growth
REVENUE BY PRODUCT
Card Protection £50.1m -1%
Phone Insurance £23m +86%
Identity & Cyber Protection £7.9m -6%
Other products £2.6m +7%
Extended Warranty £26.5m +37%
Provides emergency support if cards, keys and phones are lost or stolen
*growth percentages stated on a constant currency basis
Personal and SME protection against the growing threats of identity and cyber fraud
Market specific products such as legal protection and auto cover, in addition to our emerging travel disruption cover
Combines comprehensive warranty for electrical goods with a range of assistance services
Phone insurance, mobile payments insurance and virus protection
8M+Customers
30+years protecting
customers
72%Group Renewal
Rate
12Countries
550+colleagues
250+BusinessPartners
Globalexpertise
Bespokecustomerjourneys White labelling
capacity
Retail &Wholesalesolutions
Data Analysis &Optimisation
BusinessProcess
Management
APIfunctionality
FlexibleAcquisitionChannels
Modular tailoredpropositions Tailored or
Turn KeyPropositions
24/7 CallCentres
InsurTechplatform
international.cppgroup.com
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India: Progressing towards being a £100m revenue business through contract extensions and new partnershipsChina: Focus on driving scale through service and InsurTech proposi-tions suitable for the marketTurkey: Building on market leader position and extending & developing new partner relationshipsBangladesh & Mexico: Both potentially large markets and planned entry into sizeable South East Asian marketsUK New Business: Driving innovation and distribution through the UK insurance marketBusiness Process Management: Increased ownership of the value chain to drive service quality and margin improvements. Revenue growth opportunities through Globiva
Revenue Generation
InsurTech products: Enables CPP to operate in territories outside of current locations Product Capability: Investments in KYND and Valeos enhance product capability and opens up SME marketValue chain ownership: Margin improvements driven through investment in value chain and 3rd party cost reductionEU Hub: EU Hub and legacy UK overhead reductions will aid margins
Margin enhancement
Our headquarters are in Leeds, UK and we operate in 12 countries across Asia, Europe and Central America. With a combination of expert teams at both local and regional levels and a technology platform that enables us to deliver products globally, our dynamic organisational structure enables us to maximise opportunities globally.
GLOBAL FOOTPRINT
REVENUE AND MARGIN ENHANCEMENT OPPORTUNITIES
WHY INVEST
SNAPSHOT OF BUSINESS PARTNERS
CPP MexicoBased in MexicoCity. Will develop into Central America hub.
CPP Operationin AsiaCPP IndiaCPP ChinaCPP MalaysiaCPP Bangladesh
CPP TurkeyBased inIstanbul
CPP InnovationBased in Cork
CPP EU HubBased in Madrid
CPP UKInternational Support Centre based in Leeds.CPPL & CPP Tech based in York
Resilient and well-managed back book providing cash flow for investment
Large and growing customer base with excellent customer retention
Strong partnerships
Robust balance sheet
Diversified by country and product line
£100m revenue target and higher margins in key Indian market
Long track record in delivery of added value products to partners and consumers in finance/insurance
Focus on technology- enabled product innovation
Significant opportunities in China, Bangladesh, Mexico and SE Asia
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international.cppgroup.com
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mello investor factsheet final.pdf 2 14/05/2019 14:10