CLICK HERE OR CONTACT CAROLE AT CAROLE@GNYADA.COM OR 718.640.2012

SEMINARS FOR AUTOMOBILE DEALERSSEPTEMBER

Critical Skills for Receptionists

WEDNESDAYSeptember 16, 201510:00am-1:00pm

Receptionists are the gatekeepers to your dealershipand usually the first point of contact for prospects andcustomers. Here, receptionists will learn to direct callswith proper etiquette, maintain professionalism whengreeting customers, manage multiple tasks with ease,and more.

The key areas of focus will be:

■ Delivering a strong first impression■ Maintaining a high level of customer support, ■ both on the phone and in person■ Dealing with di�cult personalities and ■ hard-to-understand calls■ Showing customers how to give thorough and ■ helpful feedback online

Good first impressions are crucial.Is your receptionist representingyour dealership well?

Center for Automotive Education & Training15-30 Petracca Place, Whitestone NY 11357

About the InstructorMark Rodriguez, Auto Client Care, Inc.

With more than 20 years of combined automotive retail and training, Mark specializes in teaching dealership personnel from all departments how to deliver world-class customer service. He is a professional member of the National Speakers Association, and a proud presenter of some of GNYADA’s most well-attended workshops.

For every dollar a GNYADA member-dealer spends on seminars at the Center for Automotive Education & Training, one Professional Automotive Education (PAE) Point is earned. 1,000 PAE Points earns one free seminar for one employee. POINTS NEVER EXPIRE. To learn more about the PAE program contact Carole at Carole@gnyada.com.

A very rewarding rewards program

EARN FREE TRAINING FORDEALERSHIP EMPLOYEES

REGISTER

This course trains receptionists to manage people, problems and priorities, and become an indispensable member of the team.

SEMINARS FOR AUTOMOBILE DEALERSREGISTRATION

Critical Skills for Receptionists

WEDNESDAYSeptember 16, 201510:00am-1:00pm

Center for Automotive Education & Training

15-30 Petracca Place, Whitestone NY 11357

RESERVE YOUR SEAT TODAY. Call the GNYADA Education &Training team directly at 718.640.2012, fax your registration form to 718.407.6970, or register online at www.gnyada.com/education.

GNYADA Seminars, held in person, are developed by qualified experts to meet the highest possiblestandards and deliver the latest information and solutions for your most pressing business needs. Our programs train new and seasoned pros to improve dealership operations and profitability.

fee: $85 (member) $150 (non-member)