CRM(Customer Relationship Management)

The basic purpose of CRM is customer satisfaction.

Who are your customers ?

• Corporate Clients• NGO Clients• Trainees• Members• Parents

Why do you need to manage these relationships ?

• To build Long term and large scale partnerships

• To build credibility and move towards becoming “First Choice Partner” .

How to maintain efficient CRM ?

• Right Expectation Setting• Delivery of Set Expectations• Constant Communication• Feedback• CRM Tracking• Go the extra mile

AIESEC in Pune - Pilot CRM tool

Sr. No.

Name of Organization

Contact Person

Contact Details

Date of 1st Meeting Output

Date for follow up

Requirement

Current Status

Comments

1

Thakker Hospitality Services

Annanya Thakker

9049766632 4/1/2012

Has requirement ; looking to raise; Possible MDP for in-kind trainee flats

4/4/2012

2 trainees for marketing

2 Prospective Raises

Company has 4 other subsidiaries across different industries; Has a wide professional network;

2AB More Technologies Anand More 7289783927 4/2/2012Small company; Will check feasibility and get back 4/5/20124 IT Trainees from Europe -