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Finance & ICT
Business and Improvement Plan: 2012 – 2015
June 2012
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agencies and management information to our Services and dealing with the workload arising from the Council’s Voluntary Severance Scheme,Equal Pay and Single Status grading issues.
• The team will progress the rationalisation of pay-runs, the planned project to achieve better integration with HR to streamline payroll processingarrangements, the implications of auto-enrolment and updating the HMRC scheme of dispensation.
• Further changes are planned in pensions automatic enrolment and the team are aiming to streamline the number of pay-runs that aresupported, in consultation with employees.
Corporate Procurement
• This team provide a central resource in the management of the supplier engagement process, support services in procurement of new servicesand commodities and undertake opportunities that will create efficiencies for the council;
• The Sustainability Bill will be considered, along with the opportunities for securing Community Benefit through procurement processes;
• A key factor is implementation and corporate roll-out of electronic “procurement-to-pay” (P2P) to get full knowledge of the Council’s cost base
and full compliance with contracting arrangements and the team focus on achieving Procurement efficiencies;
• As an external bench-mark we achieved a significant improvement in our Procurement Capability assessment score conducted by ScotlandExcel moving into the “compliance” level but we also have a range of improvement initiatives to improve performance;
• The team will focus on achieving greater Procurement efficiencies and progressing through the Compliance Standards set in the ProcurementCapability Assessment and Improvements to invoice payments SPI will be progressed in conjunction with Corporate Finance.
Audi t & Risk Management
• This team provide a range of corporate assurance measures on the council’s internal financial and management controls and is responsible forthe Corporate Risk Management arrangements. With a key role in governance, the team provide an independent appraisal of the effectivenessand suitability of the application of resources.
• The management of the insurance requirements are also dealt with by this team. Embedding the principles of risk management and ensuringthe core financial and organisational controls remain robust are the key considerations for the period of this BIP.
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SECTION 2 – SUPPORTING IMPROVEMENT PLANNING
Strategic Assessment
The Finance & ICT Service has undertaken a fresh strategic scan of the environment and landscape covering our areas of interest. We reviewed political,economic, social and technological issues. This “PEST” assessment indicates how the service is required to respond to these local and national policypriorities and other external influences.
Political
There are often changes to the legislation and regulations for information security, local taxation and DWP benefits which adds to the challenges we face.These more often than not require significant changes to our computer systems and procedures. This results in additional staff training which impacts on theresources available to provide the service. It also means we must make our customers aware of how changes will impact on them.
Economic
The economic climate has impacted the numbers of customers requiring services i.e. benefits and debt repayment agreements. Public sector financesincrease pressure to provide 'more for less', while local authority expenditure is expected to increase in some areas, e.g. due to demographics andexpectations of higher quality service. Such pressures exacerbate a difficult situation whereby the Council could require to find £12 million of savings over the2011 Spending Review to balance Revenue Budgets. This will be a very difficult, likely to mean that strategic decisions will have to be made. One of thisServices functions is ensuring high quality information is made available on the options available so that decision-makers are as well informed as possible.
Social
Due to local employment levels and job losses, uncertainties on the changes arising from welfare reform and financial hardship, more of our citizens willutilise the services we provide, and counselling in debt and money management issues.
Technical
The Council has many ICT systems providing services to our customers. These will be reviewed and enhanced to meet the changes in legislation andcustomer needs. We also work closely with external suppliers on aspects of ICT to ensure advancements in technology are exploited to improve efficiencyand effectiveness. Information Technology is vital to our future improvement.
The service completed a review of it’s Risk Register in 2011 and the Council’s Financial Risk Register has also been drawn upon to populate the PESTassessment set out in the timetable below.
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PEST Analysis Template
Political• DWP Welfare Reform, Council Tax & NDR Regulations
• Late Payment Legislation/VAT/CIS
• Data Protection; Info Security; FOI ; Payment Card Industry
• European - Procurement per EU
• Regulators/External Audit Environment
• UK Government - Grants & AEF reducing• Shared Services opportunities
• Procurement/Scotland Excel
• Community interests – citizen panel & customer feedback
Economic• Recession impacting upon Council Tax, NDRI & Charges
buoyancy
• HM Treasury strategy to redress PSBR
• Unemployment benefits claims increase
• Employers Costs – NIC, pensions
• Environmental Factors Landfill Tax / CRC etc• Staff cover/business continuity costs
• Spend to save/Change Management costs / Early Retirements
• Budget process
• Eurozone finance / Oil prices driving inflation
Social
• Demographics – Elderly, schools & demand from vulnerable groups
• EDC administered Benefits demands
• Service users - demand for online & 24/7
• Expectation of Service standards provided by EDC
• Media negativity/reputational damage
• Equalities Considerations
• Flexible working arrangements
• Payment method changing (chip & pin)
• NFI & Benefit Fraud
• Channel-shift; Electronic Service Delivery model
• Asset Management
Technological
• Staff - resource capacity
• IT product variations & technology trends
• Pace of change; keeping up with development
• Lack of research capacity in ICT/ MGF resources
• Risk of kit obsolescence
• Limit to new advancements due to existing products
• VOIP; WIFI; line of sight technology; thin client PC’s
• Remote working PDA’s, comms & telephones
• Information management
• EDRMS
• Data Protection – disc discrimination (for online)
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Stakeholder Consultation
The following table details the key internal and external stakeholders across our Service.
Main Stakeholders (Internal) Main Stakeholders (External)
• Council & Committees
• Elected members
• CMT & SMT
• Employees
• All Council Services
• Suppliers of goods and services
• Benefit claimants
• Communities, businesses and service recipients
• Council Tax and Other Revenue Payers
• MP/MSP’s, Audit Scotland & Other Government agencies – DWP, HMRC etc
Consultation
The following table identifies consultation activity planned for 2012/15. External consultations are planned in relation to the annual ICT usersatisfaction survey, and internal consultations are planned in relation to upgrading financial systems.
Title of Engagement Activ ity
ICT Service Performance Review 2012
Overview of Activity Expected Outcomes
ICT – survey of service users views on the service and
suggestions for areas of improvement.
On-line survey tools and electronic survey form software will be used as part of
this annual service improvement process.
Consultation Details
Start Date August 2012
Completion Date November 2012
Frequency Annual
Event Venue On-line
Number of Individuals Consulted All EDC web-site & EDC service users
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Overall Cost £2,000
Method of Consultation Web-tool provided by SOCITM
Target Group Website users & internal usersTarget Geography EDC web & internal users
Strategic Committee which w ill receive the findings / Links to Strategic Priori ty
Policy & Resources Committee;Corporate & Customer Services Scrutiny Panel
Title of Engagement Activ ity
Corporate Finance & Corporate Procurement
Overview of Activity Expected Outcomes
Upgrade and re-launch of the Oracle Financials systemincluding improved management information reporting.
Working with services and key systems users to modernise procure to payprocesses and provide better financial information to budget holders.
Consultation DetailsStart Date August 2012
Completion Date March 2013
Frequency Regular meetings with key Internal EDC stakeholders
Event Venue Email & Workshops
Number of Individuals Consulted 25-30
Overall Cost Nil
Method of Consultation Email & MeetingsTarget Group Financial systems users and budget holders
Target Geography
Strategic Committee which w ill receive the findings / Links to Strategic Priori ty
Policy & Resources Committee;Corporate & Customer Services Scrutiny Panel
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Approach to Equali ties and Sustainable Development
The Equality Act 2010 sets out a public sector equality duty. EDC is subject to the equality duty and we have due regard to the need to:
• Eliminate unlawful discrimination, harassment and victimisation and other conduct prohibited by the Act. Advance equality of opportunity between people who share a protected characteristic and those who do not.•
Foster good relations between people who share a protected characteristic and those who do not•
Compliance makes good business sense, as an organisation that is able to provide services to meet the diverse needs of its users is able to carry out its corebusiness more efficiently. Equality issues are actively promoted across the organisation, and not just at the corporate centre. To embed this, the Finance &
ICT Service has developed the following Equality & Diversity Statement, highlighting work taking place. This demonstrates a:
• Commitment to equality and diversityDetails of any specific work being un• dertaken in relation to equality and diversity
• Relevant protected characteristic/equality strand this work supports• Outcomes / expected outcomes
Equality and Diversity Activity For Finance & ICT
Specific work undertaken To which equality strand /protected characteristic doesthis relate?
Timescale Outcomes
Encourage staff participation in Equality Awareness arrangements
All During 2011/12 Employees are aware of the rights and responsibilitiesrelevant to equality and diversity issues
Roll-out new Equality training & developmentactivities in conjunction with CR & OD
All During 2011/12 Improved customer service through increasedawareness for frontline employees
FINANCE & ICT EQUALITY & DIVERSITY STATEMENT 2012/15
Equality and Diversity – Finance & ICT
Finance & ICT is committed to the advancement of equality and the elimination of discrimination in all work undertaken across the Service.This approach accords with the Council’s commitment to mainstreaming equality and diversity issues throughout the organisation. The
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Risk Management Considerations
Risk Management is concerned with the protection of the Council's assets and liabilities, the placing of protective insurances and encouragement of resiliencethroughout the Council's departments. This work is consolidated within the Council's overall Risk Management Strategy. Risk Management is a managementdiscipline through which concerted and co-ordinated action is taken to identify, evaluate and control current and potential causes of loss which could threatenthe Council's ability to deliver services.
This service assists Council management to review key risks and identify strategies to deal with the key risk exposures. The development and regular reviewof risk management strategies and risk registers is a key means of containing and reducing risk and embedding risk management culture throughout thecouncil is a key objective.
SECTION 3 – OUR IMPROVEMENT PLAN
Service Priority Corporate & Customer Services Key Delivery Partners
National Outcome
Local Outcome
Resources
Service Priority 1. AUDIT & RISK Key Delivery Partners
National Outcome 15. Our public services are high quality, continually improving, efficient and responsive to local people's needs
Local Outcome 4. Our more vulnerable citizens, their families and carers benefit from effective care and support services.
Resources £265,000
Area for Improvement Improvement Activity Timescale Indicator (where appropriate)
Percentage of Annual Audit & Risk Plan CompletedConsistent Implementation of
key aspects of Internal Audit
Best Practice
Consistent Implementation of key aspects of Internal Audit
Best Practice including Rationalisation of Working Papers,
consistent Methodologies & Focus on Key Risks
31-Mar-2013No. of audit reports issued within 21 days of completion of field
work
Area for Improvement Improvement Activity Timescale Indicator (where appropriate)
Public Liability Claim Handling - Average Days To Settle ClaimsCorporate Risk Management
Arrangements
Review and finalise the position of the updated Corporate Risk
Register encompassing the Corporate Risk Strategy 2012/1530-Sep-2012
Percentage of Risk Management Plans Reviewed & Updated in-year
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Council business
Service Priority 4. DIRECTORATE FINANCE Key Delivery Partners National Outcome 15. Our public services are high quality, continually improving, efficient and responsive to local people's needs
Local Outcome 4. Our more vulnerable citizens, their families and carers benefit from effective care and support services.
Resources £626,000
Area for Improvement Improvement Activity Timescale Indicator (where appropriate)
Development of budget
monitoring arrangements
Continue to develop budget monitoring arrangements to
strengthen internal financial controls and monitor progress ondelivering key financial objectives
31-Mar-2013Accuracy of Budget Monitoring Performance in predicting
outturn expenditure for the Financial Year.
Service Priority 5. REVENUES & BENEFITS Key Delivery Partners
National Outcome 15. Our public services are high quality, continually improving, efficient and responsive to local people's needs
Local Outcome 4. Our more vulnerable citizens, their families and carers benefit from effective care and support services.
Resources £1,257,000
Area for Improvement Improvement Activity Timescale Indicator (where appropriate)
Gross administration cost per benefits case
Housing Benefit Right Time Indicator
Housing & Council Tax Benefits - Average speed of processingnew claims
Housing & Council Tax Benefits - % of new claims decidedwithin 14 days of receiving all information
Housing & Council Tax Benefits - Average time to process
change events
Housing & Council Tax Benefits Processing Accuracy - 4%sample of calculated claims
Housing & Council Tax Benefits - Prepayment Accuracy - 10%
sample of calculated new claims
Housing & Council Tax - Interventions/Changes
Housing & Council Tax Benefits - Revision/reconsiderations
Welfare Reform Prepare and Implement the changes brought about byWelfare Reform, whilst improving Performance and linking
with other local Partner agencies
31-Mar-2013
Housing & Council Tax Benefit Appeals - number processed
within 1 month
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Housing & Council Tax Benefit Appeals - number processedwithin 3 months
Benefit Fraud - Number of SanctionsBenefit Fraud Reports Submitted to Procurator Fiscal
Benefit Fraud Referral Sifting - Average Days to Sift Case
Benefit Fraud Investigations - Avg Days to Commence
Investigation
Area for Improvement Improvement Activity Timescale Indicator (where appropriate)
Income Management,
Financial Administration &Controls
Implement a review of controls on Income Management &
Financial Administration arrangements following the
implementation of the new Aim Income Management System;scope to include Leisure Trust, Community Hubs and
Municipal Bank
31-Mar-2013
Area for Improvement Improvement Activity Timescale Indicator (where appropriate)
Cost per payslip prepared.
Percentage of employees paid on timePayroll Administration Payroll rationalisation and compliance with developingpractice, including auto enrolment-
31-Mar-2013
Statutory Payroll returns delivered on time
Area for Improvement Improvement Activity Timescale Indicator (where appropriate)
Cost of collecting Council Tax per dwelling
Percentage of Non-Domestic Rates collected in-year
Sundry Debtor CollectionRevenues Collection Rates Maximise the collection of Revenues owed to the Council 31-Mar-2013
Percentage of Council Tax collected in the year the debt is
raised.
Service Priority 6. INFORMATION & COMMUNICATIONS TECHNOLOGY Key Delivery Partners
National Outcome 15. Our public services are high quality, continually improving, efficient and responsive to local people's needs
Local Outcome 4. Our more vulnerable citizens, their families and carers benefit from effective care and support services.
Resources £3,254,000
Area for Improvement Improvement Activity Timescale Indicator (where appropriate)
ICT Support Improvements Provide an effective and responsive support function to 31-Mar-2013Percentage of reported incidents and minor changes resolved
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within SLA targetsresolve incidents reported by users
Support cost per workstation
Area for Improvement Improvement Activity Timescale Indicator (where appropriate)
ICT Business Systems Support and assist in the efficient development of Business
Applications in use across the Council30-Mar-2013 Measure of successful projects (SOCITM measure 0 to 9)
Area for Improvement Improvement Activity Timescale Indicator (where appropriate)
ICT Infrastructure
Ensure the Council's ICT infrastructure is effective, resilient
and future-proof; consider the challenge if the Data Centremove from TJH.
31-Mar-2013ICT Network & Service Availability (SOCITM weighted indexout of 100)
Area for Improvement Improvement Activity Timescale Indicator (where appropriate)
ICT Strategy Update and implement 2012/15 ICT Strategy following
scrutiny & approval by Council31-Mar-2013
ICT Service - Customer satisfaction level (SOCITM measure 1
to 7)
Performance Management and ImprovementThe progress made by the Service in delivering its priorities and contributing to the achievement of Strategic Local Outcomes will be measured through the followingperformance indicators.
Business Improvement Indicator 2012-13
Status / Trend Performance Target
2011/12 2010/11 2011/12
Code PI TitleStatus
Short
TrendValue Value
Annual
Target2011/12
Annual
Target2012/13
Annual
Target2013/14
Latest Note
FICT-08-BIP-9Percentage of Non-Domestic
Rates collected in-year95.6% 96.5% 96% 96.5% 96.5%
Detailed performance monitoring will be
undertaken to maximise any return from new
Business Rates Incentivisation Scheme.
FICT-28-BIP-9
ICT Service - Customer
satisfaction level (SOCITM
measure 1 to 7)
5.83 5.3 5 5.4 5.5 Aim for continuous improvement.
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Status / Trend Performance Target
2011/12 2010/11 2011/12
Code PI TitleStatus
Short
TrendValue Value
Annual
Target2011/12
Annual
Target2012/13
Annual
Target2013/14
Latest Note
FICT-29-BIP-9
Percentage of reported
incidents and minor changes
resolved within SLA targets
90% 89% 90% 90% 91%Plans to improve first point of contact
resolution.
FICT-30-BIP-9 Support cost per workstation £115.00 £77.00 £105.00 £77.00 £77.00PI now includes schools sector. Target for
future is based on cost containment.
FICT-09-BIP-9 Sundry Debtor Collection 79.5% 86% 86% 87% 88%Aim for improvement in PI and progress incorporate debt activity
FICT-04-BIP-9Percentage of supplier
payments made by BACS87.88% 87.27% 90% 92% 95%
Further efforts to target suppliers for BACS
payment will continue in 2012/13
FICT-10-BIP-9Housing Benefit Right Time
Indicator13.7 14.7 13 13 13
Strong performance in final quarter improved
overall annual totals. Aim to continue this
trend into 2012/13.
FICT-05-BIP-9
Procurement Toolkit - Annual
Score based against criteria
included the "Review of PublicProcurement" (McLelland)
57 60 60 62 65Internal Audit will review EDC's practice in
place during 2012.
FICT-07-BIP-9
Accuracy of Budget Monitoring
Performance in predictingoutturn expenditure for the
Financial Year.
99% 99% 99% 99% 99%Aims to identify significant variances inbudget performance as early as possible
FICT-34-BIP-9Percentage of Annual Audit &Risk Plan Completed
98% 92% 95% 95% 95%Provisional assessment - 92.3% to 2nd March2012
FICT-36-BIP-9
Public Liability Claims
Handling - Average Days ToSettle Claims
179 154 154 150 145New PI for 2012/13 following Scrutiny Panelreview
FICT-38-BIP-9
Percentage of Risk
Management Plans Reviewed& Updated in-year
50% 100% 100% 100% 100%
All Services undertook RM workshop
assessments; Corporate Risk Register to befinalised in 2012/13
FICT-39-BIP-9
No. of audit reports issued
within 21 days of completionof field work
90% 90% 90% 90% 90%Standard benchmark used in comparison toother Council.
FICT-31-BIP-9ICT Network & Service
Availability (SOCITM weightedindex out of 100)
75 77 75 78 80Plans in place to continuously improve
performance weighting.
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Status / Trend Performance Target
2011/12 2010/11 2011/12
Code PI TitleStatus
Short
TrendValue Value
Annual
Target2011/12
Annual
Target2012/13
Annual
Target2013/14
Latest Note
FICT-32-BIP-9Measure of successful projects
(SOCITM measure 0 to 9)5.7 5.3 6 5.7 5.8
Aim to attain project PI target level and make
further improvements.
FICT-11-BIP-9Housing & Council TaxBenefits - Average speed of
processing new claims
30.1 34.6 30 27 27Feby & March 2012 met PI target. Aim tocontinue trend in 2012/13.
FICT-12-BIP-9
Housing & Council TaxBenefits - % of new claims
decided within 14 days of
receiving all information
86% 87.7% 95% 95% 95%
Strong performance in final quarter of
2011/12. Aim to continue trend during2012/13
FICT-13-BIP-9
Housing & Council Tax
Benefits - Average time to
process change events
10.4 10.9 10 10 10
PI was strong in final quarter of 2011/12.
Continuation of trend will meet PI in
2012/13.
FICT-14-BIP-9
Housing & Council Tax
Benefits Processing Accuracy -
4% sample of calculatedclaims
96.2% 97.6% 97% 97% 97%Good PI over 2011/12. Aim to continue in
2012/13.
FICT-15-BIP-9
Housing & Council TaxBenefits - PrepaymentAccuracy - 10% sample of
calculated new claims
85.7% 100% 97% 97% 97% 100% Performance achieved 2011/12.
FICT-16-BIP-9Housing & Council Tax -Interventions/Changes
49.9% 65.1% 62% 50% 63%PI target met over 2011/12. Aim to continueover 2012/13.
FICT-06-BIP-9
Procurement Capability
Assessment - PCA Scorebased against Best Practice
Indicators developed &
audited by Scotland Excel.
24 31 25 35 40EDC moved into "conforming" category in2012; aim for further improvements in PCA
score
FICT-17-BIP-9
Housing & Council Tax
Benefits -
Revision/reconsiderations
51% 74% 65% 70% 75%PI improvement in 2011/12. aim to continue
in 2012/13.
FICT-18-BIP-9
Housing & Council Tax Benefit
Appeals - number processed
within 1 month
51% 53% 65% 65% 65%PI in final quarter of 2011/12 met. Aim to
continue trend into 2012/13.
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Status / Trend Performance Target
2011/12 2010/11 2011/12
Code PI TitleStatus
Short
TrendValue Value
Annual
Target2011/12
Annual
Target2012/13
Annual
Target2013/14
Latest Note
FICT-19-BIP-9 Cost per payslip prepared. £3.41 £3.72 £3.41 £3.65 £3.90Additional one-off systems spend due to
EDL&CT – provisional figure subject to Audit
FICT-20-BIP-9Percentage of employees paidon time
99.9% 99.9% 99.9% 99.9% 99.9% Aim to continue high level of performance.
FICT-21-BIP-9Statutory Payroll returns
delivered on time100% 100% 100% 100% 100%
Completion of returns within timescale is a
statutory requirement.
FICT-22-BIP-9Housing & Council Tax BenefitAppeals - number processed
within 3 months
55.9% 90.8% 95% 95% 95%Pi improved in 2011/12 from previous year.
Aim to continue improvement to PI level.
FICT-23-BIP-9Benefit Fraud - Number of
Sanctions40 40 29 29 29
Activity reflects workload & required
outcomes of the team
FICT-24-BIP-9Benefit Fraud ReportsSubmitted to Procurator Fiscal
100% 95.83% 100% 95% 95% Performance strong over the 2011/12 year.
FICT-25-BIP-9Benefit Fraud Referral Sifting -
Average Days to Sift Case7.24 12.5 5 5 5
Has increased due to resource issue, aim to
continue improvement 2012/13.
FICT-26-BIP-9Benefit Fraud Investigations -Avg Days to Commence
Investigation
28.84 11.17 10 10 10Pi improved in 2011/12 from previous year.Aim to continue improvement to PI level.
Audit Scotland Indicator; Business Improvement Indicator 2012-13
Status / Trend Performance Target
2011/12 2010/11 2011/12
Code PI Title Status ShortTrend
Value Value
Annual
Target2011/12
Annual
Target2012/13
Annual
Target2013/14 Latest Note
FICT-03-AS7-9Percentage of invoices paidwithin 30 days
73.7% 85.3% 85% 86% 87% Performance increase of 11% from 2010/11.
Audit Scotland Indicator
Status / Trend Performance Target
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Section 4 – Contact Details
Service Finance & ICT
Contact Details
Ian Black – Head of Finance & ICT Ian.black@eastdunbarton.gov.uk 0141-578-8212
Marjory Devlin Marjory.Devlin@eastdunbarton.gov.uk 0141-578-8366
John Urquhart John.Urquhart@eastdunbarton.gov.uk 0141-578-8207
Jamie Robertson Jamie.Robertson@eastdunbarton.gov.uk 0141-578-5651
Vince McNulty Vince.McNulty@eastdunbarton.gov,uk 0141-578-885Janice Peebles Janice.Peebles@eastdunbarton.gov.uk 0141-578-8367
Ken Middlemas Ken.Middlemas@eastdunbarton.gov.uk 0141-578-5551
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Appendix 1
FINANCIAL YEAR 2012/13 - REVENUE BUDGET
Corporate ICT Corporate Audit & Risk Revenues & Directorate Total
Finance Procurement Management Benefits Finance £
Employee Costs 986,677 1,873,620 227,420 273,723 1,607,241 629,596 5,598,277
Benefits 0 0 0 0 22,044,182 22,044,182Supplies & Services 9,726 6,553 0 0 136,500 1,861 154,640
Other Costs 27,647 1,446,729 78,645 5,900 274,133 0 1,833,054
Total Expenditure 1,024,050 3,326,902 306,065 279,623 24,062,056 631,457 29,630,153
DWP Subsidy 0 0 0 0 (21,721,148) (21,721,148)
Income (374,000) (73,308) (29,026) (14,000) (1,083,679) (5,000) (1,579,013)
TOTAL NET EXPENDITURE 650,050 3,253,594 277,039 265,623 1,257,229 626,457 6,329,992
FINANCIAL YEAR 2012/13 – BUDGET FOR CAPITAL PROJECTS
£
EX101 ICT DEVELOPMENT – GLOW 70,000
EX102 SCHOOLS PC REPLACEMENT PROGRAMME 150,000
EX104 BRING YOUR OWN DEVICE (SHOOLS INITIATIVE) 19,000
FX102 RADIO FREQUENCY (WIRELESS) COMMS 150,000
FX108 CONSOLIDATE / VIRTUALISE SCHOOL SERVERS 170,000
FX112 WINDOWS 7 168,000
FX116 UNIFIED COMMUNICATIONS TO SUPPORT SMART WORKING 50,000FX117 CORPORATE & EDUCATION SCHOOLS NETWORK TELECOMMS UPGRADE 100,000
FX118 REPLACEMENT OF TRADITIONAL DESKTOP PCS WITH VIRTUALISED DESKTOP (VDI) 100,000
FX119 SIMPANA BACKUP SYSTEM UPGRADE 80,000
I0606 EXTEND EDC PORTAL PROOF OF CONCEPT 40,000
1,097,000TOTAL FINANCE & I.C.T.
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Appendix 2
ORGANISATION CHARTS
Head ofFinance
&ICT
DirectorateFinance
Manager
ICT Manager Audit & RiskManager
CorporateFinance
Manager
CorporateProcurement
Manager
Revenues &Benefits
Manager
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REVENUES & BENEFITS
Revenues and BenefitsManager
1 FTE
(Grade 12)
Team Leader -
Revenues andBenefits
(Benefit Fraud)
1 FTE(Grade 10)
Team Leader
- Revenues andBenefits
1 FTE(Grade 8)
Revenuesand
AppealsOfficer
1 FTE
(Grade 7)
BenefitFraudOfficer
1 FTE(Grade 7)
Technical Advisor
1 FTE
(Grade 6)
Team Leader
- IncomeManagement
1 FTE(Grade 7 )
IncomeOfficers
4 FTE(Grade 5)
Technical Advisor
1 FTE
(Grade 6)
BenefitFraud
Assistant
1 FTE(Grade 5)
Revenuesand
Benefits Assistant
1 FTE(Grade 4)
Revenues
andBenefits
Officer
8 FTE(Grade 5 )
Revenueand
Benefits Assistant
2 FTE(Grade 4 )
Cashiers
2 FTE(Grade 4)
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AUDIT & RISK MANAGEMENT Audit & Risk Manager
1 FTE(Grade 12)
Audit Senior
2 FTE’s(Grade 8)
Corporate Risk Adviser
1 FTE(Grade 8)
Insurance Assistant
1 FTE(Grade 5)
Auditor
2 FTE’s(Grade 7)
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DIRECTORATE FINANCE
DirectorateFinance Manager
1 FTE(Grade 12)
Team Leader –Directorate
Finance1 FTE
(Grade 11)
Team Leader –Directorate
Finance1 FTE
(Grade 11)
Finance Officer1 FTE
(Grade 8)
Finance Officer1 FTE
(Grade 8)
Accounting Technician2 FTE
(Grade 6)
Accountant3 FTE
(Grade 9)
Accountant2 FTE
(Grade 9)
Accounting Technician3 FTE
(Grade 6)
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CORPORATE FINANCECorporateFinanceManager
1 FTE(Grade 12)
Team Leader –
CorporateFinanceX 1FTE
(Grade 11)
Team Leader –
CorporateFinanceX 1FTE
(Grade 11)
Team Leader –
AccountsPayableX 1FTE
(Grade 6)
Team Leader –
ServiceSupportX 1FTE
(Grade 6)
Accountant1 FTE
(Grade 9)
FinanceOfficer
2 FTE(Grade 8)
AccountingTechnician
2 FTE(Grade 6)
Accountant1 FTE
(Grace 9)
TreasuryManagement
Officer1 FTE(Grade 7)
AccountingTechnician
1 FTE(Grade 6)
AccountsPayable
Officer2 FTE(Grade 5)
AccountsPayable
Assistant7 FTE(Grade 4)
ServiceSupport
Assistant5.1 FTE(Grade 5)
Clerical Assistant
3 FTE(Grade 4)
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INFORMATION & COMMUNICATIONS TECHNOLOGY
ICT Manager 1 FTE
(Grade 12)
Team LeaderInfrastructureDevelopment
1FTE(Grade 10)
Team LeaderBusinessSystems
Development1FTE
(Grade 10)
TeamLeader
ICT Support1 FTE
(Grade 10)
ProjectLeader
CorporateSupport1 FTE
(Grade 9)
ProjectLeader2 FTE
(Grade 9)
Infrastructur e
Analyst3 FTE
(Grade 6)
ProjectLeader3 FTE
(Grade 9)
BusinessSystems Analyst3 FTE
(Grade 6)
ICT Support Adviser
2 FTE(Grade 8)
ICT Support Analyst6 FTE
(Grade 6)
Infrastructur e
Adviser7 FTE
(Grade 8)
BusinessSystems Adviser
6 FTE(Grade 8)
ProjectLeaderSchoolsSupport1 FTE
(Grade 9)
ICT Support Analyst11 FTE
(Grade 6)
ServiceDesk
Adviser1 FTE
(Grade 7)
ServiceDesk
Analyst
2 FTE(Grade 5)
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