Customer Business Solutions Contact List May 2018 · 2018-05-21 · CIS Supervisors: 1. Heather...

transcript

Internal Use Only 1

Customer Business SolutionsContact ListMay 2018

Internal Use Only 2

Jessica Camp

Director, CBS

Strategy & PMO

jescamp@coca-cola.com

M: 770-354-5189

Ren Spreier

Director, RTM &

Exchange

lsprier@coca-cola.com

M: 470-216-0470

Shawn Hicks

Sr. Manager, CIS

shhicks@coca-cola.com

M: 678-429-3416

Caitlyn Carr

Vice President -CBS

cacarr@coca-cola.com

M: 770-289-9897

Christine Withers

Executive Assistant

Christine.Withers@coca-cola.com

M: 404-786-0354

Bjorn Reichenbaugh

Sr. Director, Data Services

breichenbaugh@coca-

cola.com

M: 614-406-2026

CBS Leadership Team – Contact Information

Judy Knighten

Director, Customer

Governance & Pricing

juknighten@cokecbs.com

M: 678-313-4132

April Bessonny

CCBSS Director External

Relations & Client Services

abessonny@coca-cola.com

M: 404-304-3170

Jason Aurelia

Director, Cashless

Technology

jaurelia@coca-cola.com

M: (404) 788-0973

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Customer Governance & Pricing Solutions Team

ContactsApril 2018

Judy Knighten’s Team

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CBS Governance Services Contact List

System Contact Email Cell Phone

CPA - Customer Pricing & Accrual Eric Bahnsen ebahnsen@coca-cola.com (404) 695-9659

CPACT - Customer Program Approval & Communication Tool

Vanessa Henderson

vhenderson@cokecbs.com (404) 725-2436

Customer Relationship Mgt Tools Terese Belongia teresembelongia@cokecbs.com 770 235-3237

Governance Site & Calendar Terese Belongia teresembelongia@cokecbs.com 770 235-3237

Governance Invoice Services (GIS) Eric Bahnsen ebahnsen@coca-cola.com (404) 695-9659

Price Monitoring (PM) Vanessa Henderson

vhenderson@cokecbs.com (404) 725-2436

Sam’s Demand Forecasting Terese Belongia teresembelongia@cokecbs.com 770 235-3237

Overall CBS Governance Services Judy Knighten juknighten@cokecbs.com 678 313-4132

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Strategy & PMO ContactsMay 2018

What do you do if you have a request for a

shared service that doesn’t fit in our current

service lines?

Please contact Jessica Camp at

jescamp@coca-cola.com or 770-354-5189

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Data Services ContactsMay 2018

Bjorn Reichenbaugh’s Team

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Who to contact for information/challenges?

Shawn Blanks shawn.blanks@cokecbs.com 404-783-6092 is your contact

• Master Data issues• Adding Data to the Coke Master Database• Matrix Data• Volume Data

If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Bjorn Reichenbaugh @ breichenbaugh@coca-cola.com

Internal Use Only 8

Who to contact for Matrix Help?

For assistance with or access to any Matrix tools: -1-888-CBS-COKE (1-888-227-2653) -Email: CBSMatrixSupport@coca-cola.com

For ad-hoc report requests:https://cokecbs.quickbase.com/db/bk6zqw5jg?a=nwr

If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Jamie Sharp @ jasharp@coca-cola.com

Internal Use Only 9

Business ServicesRTM/Club POM/CCNA Exchange

May 2018Ren Spreier’s Team

Internal Use Only 10

Who to contact for RTM/CIS implementation?

Joy Fleetwood Joy.Fleetwood@cokecbs.com 303-809-6027 is your contact:

• RTM implementations• E-Commerce /B2B/Dunkin/Distributors/National Retailers

• RTM Product Price List (PPL) requests and questions• CIS implementations

• Active Projects & Potential Customers

If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Ren Spreier @ lspreier@coca-cola.com

Who to contact for RTM Trade Letters and RTM Finance related questions?

Ronnetta Barrett-Young Rbarrettyoung@coca-cola.com 770-989-3119 is your contact:

• New National Customer EA models for Trade Board• Subway related financial questions• RE/P&L questions• Trade Letter submissions – all bottlers• General RTM reports primary/secondary

If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Taimoon Jones @ thanna-jones@coca-cola.com or Ren Spreier @ lspreier@coca-cola.com

Who to contact for RTM bottler payments?

If you have a customer service question please submit a ticket via this link for quickest response time:https://cokecbs.quickbase.com/db/bm47nsg4r?a=nwr

Specific questions related to Delivery Bottler Invoicing:Natasha Chappell nchappell@coca-cola.com is your contact:• Delivery Bottler

Shelley Schultz shschultz@coca-cola.com :• LARTM payments• School Bids

Who to contact for RTM Product Order Management information/challenges?

Contacts by priority:

1. BTD Orders BTDorders@cokecbs.com responsible for all Bottler RTM orders2. ARTM Orders ARTM@coca-cola.com responsible for select Regional Bottler

Customer orders• Great Lakes/Coca-Cola Florida/Heartland/Southwest ARCA/Reyes W/Liberty

3. Alex Diaz AlexDiaz@coca-cola.com 404-330-3379 responsible for all Supply Chain/Order info

RTM - ALL SUPPLYING BOTTLERS CONTACT INFORMATIONLast updated by CBS ARTM POM Team – 11-06-2017

When a Distributor experiences a typical Supply Chain issue such as a product cut or a late delivery, it is important that they follow the existing

communication protocol. However, in cases where Supply or Transportation issues are ongoing and systemic, or responses are not being sent timely, a

Distributor may feel that an escalation is necessary. Please read the descriptions of the issues outlined below, and follow the appropriate escalation

process.

Typical Order fulfilment Issue: (Not ongoing, not systemic):

• Where is my truck/Delivery Status/Dock Appointments, etc

Please provide the following information:

1. Which Distributor is experiencing the issue?

Name, Outlet #, etc.

2. What is the issue?

Outline; On Time, Case Fill, Plant, Product?

3. What is the time frame?

Since June, YTD, etc.?

4. Any additional comments/context?

Has the distributor called?

National Chain(s) Effected?

Territory Supplying Bottlers Customer Service Email Customer Service # Escalation Point Name & Email

FL, Coca Cola Beverage Florida CBS POM ARTM

1-866-227-8544 Bottles and Cans

Preferred-Faster Method

Alexandra Diaz

Manager Business Services RTM-POM

Email: alexdiaz@coca-cola.com

IL, WI, MN, MI Reyes Great Lakes

KS, MO, IL Heartland Coca Cola

CA, NV (Las Vegas) Reyes West OU

TX Coca Cola South West Beverage

NY, PA, CT, NJ Liberty Coca Cola

PA, OH (Cleveland & Solon) Abarta Coca Cola Cleveland

Abarta Coca Cola PA

telselcleveland@abarta.com

cokenow@abartacocacola.com

1-216-378-7468

1-844-888-COKE

Gary Bosnic, gbosnic@abartacocacola.com

IA, IL(Rock Island), MN (Fairmount) Atlantic Coca Cola orders@atlanticbottling.com 1-800-242-6531 'Scott Ites' sites@atlanticbottling.com

NE Chesterman Coca Cola cokeorders@chesterman.com 1-844-644-2653 Zach Wiggintonzwigginton@chesterman.com

MS, KY (Bowling Green) Clark Coca Cola Byoung@ccclark.com 1-800-633-7686 ext 149 Byoung@ccclark.com

AR, TN, OH, NC, SC, PA (Chambersburg),

KY,MD,IN,VA

Consolidated Coca Cola Special.handling@ccbcc.com 1-800-260-2653 Craig Anderson Craigt.anderson@ccbcc.com

Sims, Roni Roni.Sims@ccbcc.com For ecommerce

NY, MA, NE Coca Cola Northern New England order.management@ccnne.com1-603-627-6176

mcastiglione@ccnne.com – B2B

Shelley Savage Ssavage@ccnne.com - Distributors

OK Great Plains Coca Cola GP-ARTM@gpcocacola.com 1-800-400-8777

918-229-2086

Keith Greenkeith.green@cocacolaswb.com

MT, ND High Country Coca Cola customercare@cokehc.com 1-800-658-3638 Byron.Bultsma@cokehc.com

Karen.Satrang@cokehc.com

MO (Springfield) Ozark Cola Cola aanderson@cocacolaozarks.com 1-417-865-9900 ext 726 A. Anderson aanderson@cocacolaozarks.com

AZ, CO, UT, NV, ID, NM, OR, WA Swire Coca Cola ARTM_Orders@swirecc.com 1-855-600-2653 Marcie Jones mjones@swirecc.com

GA, AL, LA, TN (Chattanooga) United Coca Cola sales@ccbcu.com 1-888-927-2663 Chandler Crane chandlerCrane@ccbcu.com

Who to contact for Club-Product Order Management inquiries?

Kemeshia Moore KemeshiaMoore@coca-cola.com 678-832-8063 is your contact:

For Business Support of Club Orders contact the following:

• Coca-Cola Beverages Florida/United/Clark/CCNNE - Archer Vick at Cvick@coca-cola.com

• Southwest Beverages/Great Plains/Ozarks/Odom – Dante Torelli at Dantetorelli@coca-cola.com

• Heartland/Great Lakes/Atlantic/Chesterman – Michael Forest at Mforest@coca-cola.com

• Swire/Abarta/Reyes/Liberty – Yusleivy Rodriguez at Ycuevarodriguez@coca-cola.com

Who to contact for CCNA Exchange?

Exchange Mailbox Exchange@cokecbs.com responsible for all

RPB and NonRPB invoices

Shelly Hopson at Shhopson@coca-cola.com is your contact:

SWIPE Cashless Solutions Team Contacts

May 2018

Jason Aurelia’s Team

Who to contact for SWIPE information/challenges?

SWIPE Help Desk:

Phone: 1-888-CBS-COKE (1-888-227-2653)

Email: SWIPE@cokecbs.com

SWIPE Key Contacts:

Dave Ahuja, daveahuja@coca-cola.com, 404-676-9166, Ticket Escalation, Issue Resolution

Dan Ashcraft, Dan.Ashcraft@coca-cola.com, 404-676-9155, Operations Manager

SWIPE Director:

Jason Aurelia, jaurelia@coca-cola.com or 404-788-0973

Consolidated Invoicing Team (CIS) Contacts

May 2018

Shawn Hick’s Team

Who to contact for CIS information/challenges?

CIS Supervisors:1. Heather Sparks hsparks@cokecbs.com 404-676-9206 responsible for DSD National Customers invoicing2. Christina Gagliano cgagliano@coca-cola.com 404-676-7459 responsible for RTM Distributor invoicing3. Jennifer Greene jegreene@cokecbs.com 470- 514-8227 responsible for AR/AP Cash Team

CIS Manager:1. Sharon.Yaeger@cokecbs.com 770-331-3565 responsible for National Customers/ Distributors/ A/R

Transactional Responsibility:Consolidated Invoicing Services:

• Consolidating invoices from bottlers to Customer for specific CIS customers• Accounts receivable dollars from customer• Accounts payable back to bottlers from customers

If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Shawn Hicks @ shhicks@coca-cola.com 678-224-2436

Technology ContactsMay 2018

Rodolfo Quiroz’s Team

Global Strategy and Standards: Open

IT Operations: Enrique Suarez, Director IT Ops esuarez@cokecbs.com470-258-3727

EDI eBusiness Services: EDI Development & Support:Winfield Meyer,

wimeyer@coca-cola.com404-805-1351

Fernán A. Peralta,feperalta@coca-cola.com770-335-0888

Finance and Supply Chain: Doug Jordan, EDI ManagerDoug.Jordan@cokecbs.com404-676-9280

System of the Future: Winfield Meyer, SoF Leadwimeyer@ccbss.com404-805-1351

Escalations:Rodolfo Quiroz, Vice President Information Technology

rquiroz@ccbss.com404 676 9437

Technology / IT Contacts

Who to contact for Service Desk operations?

Support: -1-888-CBS-COKE (1-888-227-2653) -Email: cbs@cokecbs.com

Purposes:-To report a problem with existing day to day applications and services.

-System is down-Unable to log on -Error running a report, etc.

-To log a service request: -Hardware replacement-Employee onboardment

Escalations:1. Brent M. Vinterella, Service Desk Lead Brent.Vinterella@cokecbs.com and 404-676-92112. Enrique Suarez, Director IT Ops: esuarez@cokecbs.com and 470–258-3727

Who to contact for Security Inquiries?

General Q&A: CBS Security cbssecurity@cokecbs.com

Support: -1-888-CBS-COKE (1-888-227-2653) – option zero on the menu-Email: cbs@cokecbs.com

Purposes:-To report a problem:

- Access granted but unable to log on- Access granted but unable to execute a specific action on the system

-To log a service request: - Special request for data

- General one off requests

* Request for new or modified access need to follow standard process unique to the application in question and cannot be requested by logging problems or service requests.

Escalations:1. Brent M. Vinterella, Service Desk Lead Brent.Vinterella@cokecbs.com and 404-676-92112. Enrique Suarez, Director IT Ops: esuarez@cokecbs.com and 470-258-3727

Who to contact for Enabling Tech Application Support?

Support: -1-888-CBS-COKE (1-888-227-2653)-Email: cbs@cokecbs.com

Purpose:-To report a problem with a supported application and platform:

- CCBSS QuickBase applications- CCBSS Salesforce.com applications- Other CCBSS applications.

-To log a service request: - Special request for data- General one off requests

Escalations:1. Enrique Suarez, Director IT Ops: esuarez@cokecbs.com and 470-258-3727

Who to contact for EDI/eBusiness?

EDI leaders:Winfield Meyer wimeyer@coca-cola.com 404-805-1351 responsible for EDI Development and SupportFernán A. Peralta feperalta@coca-cola.com 770-335-0888 responsible for EDI Development and SupportDoug Jordan Doug.Jordan@cokecbs.com 404-676-9280 responsible for all Finance and Supply Chain

Transactional Responsibility:Inbound:

(850 - Orders): Win & Fernan(820 - Payments): Doug

The best starting point is the CBS Support Desk for all issues (Connection, missing transactions, etc.):1-888-CBS-COKE (1-888-227-2653)

CBS@COKECBS.COM

For escalations, contact the three EDI leaders above and ultimately Enrique Suarez, Director IT Operations @ esuarez@cokecbs.com

Outbound (810 – Invoices): Doug(894 – Returns): Win & Fernan(856 – ASNs): Doug

Who to contact for EDI-Product Order Management/Implementations?

Mary Hutton MaryHutton@coca-cola.com 770-596-0697 is your contact:

• Material Determination table issues for authorized products – Great Lakes/Florida/Heartland/ARCA-SW/Abarta/Reyes West/Liberty

For Business Support of Electronic PO’s or ASN’s contact the following:

• Great Lakes and Reyes West Bottler- Vanessa Warrick at Vwarrick@coca-cola.com

• Southwest Beverages and Liberty bottlers – Jeannie Obront at Jeannie.Obront@cokecbs.com

• Abarta, Coca-Cola Beverages Florida and Heartland Coca-Cola Bottlers– JoAnn Garner at joagarner@coca-cola.com

If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Enrique Suarez, Director IT Operations @ esuarez@cokecbs.com

EDI Support Support

CBS E-Business Service Desk

• Service Desk services: • e-busservices@cokecbs.com• 888-826-1060

• Supports customer emails/calls• Incident reporting and management

Classified - Confidential

Finance Team ContactsMay, 2018

Michael Poarch’s Team

FINANCE-Who to contact for information/challenges?

Lisa Tyler-Maxie lisatyler-maxie@coca-cola.com 770-249-1235 CCBSS AR/APFinancial Analyst II - Accounts Payable/Receivable, Concur T&E System

Susana Macedo sumacedo@coca-cola.com 404-276-5660 CCBSS General LedgerAccounting Manager – General Ledger

Rhonda Williams rhwilliams@coca-cola.com 404-676-9323 CCBSSPrincipal Financial Analyst CCBSS – Master data, Internal Controls, Rebate & Payroll oversight, Cash flow forecasting

Gabriela Faircloth gfaircloth@coca-cola.com 404-291-2329 ProcurementFinancial Services Manager - Can and HFCS Rebates, Procurement budget & RE

Becky Beasley bbeasley@coca-cola.com 404-676-9311 CBS Financial Services Manager CBS – CBS budget & RE, Capital, CCNA-Bottler Billings, Operational Finance support

Smitty Turner smturner@coca-cola.com 470-217-7581 CBSSr Manager, CCBSS Finance – CBS budget & RE, RTM Operational Finance support

Cortney Herington cherington@coca-cola.com 404-615-6894 CCBSS Finance Finance Director/Controller, CCBSS – CCBSS General Ledger, Internal Controls, Procurement Operational support

If you have issues that need further resolution/direction or that need escalation, please reach out to Michael Poarch mpoarch@coca-cola.com 813-363-7005.

CCBSS Bottler LiaisonProcurement Contacts

May 2018

April Bessonny’s Team

CCBSS Client Relations Team Contact List

Jason VanDyke

Sr. Client Relations

Manager

United, Coca-Cola

Beverages Florida

Email: jvandyke@coca-cola.comPhone: 404-216-5487

Margaret Wilkerson

Manager

Consolidated, Tullahoma,

Gulf States, South Atlantic

Canners

Email: margwilkerson@coca-cola.comPhone: 404-274-8299

Glenda Adams

Manager

CCSWB, Heartland,

Ozarks

Email: gladams@coca-cola.comPhone: 404-852-5956

Christina Yuhas-New

Client Relations Manager

CCNNE, High Country, Viking, ½

Mainstream

Email: chyuhas@coca-cola.comPhone: 404-387-4234

Jim Velky

Manager

Reyes Coca-Cola,

Great Lakes Coca-

Cola, Swire, Odom

Email: jvelky@coca-cola.comPhone: 770-633-1356

Dawn Chatham

Client Relations Manager, ABARTA,

Atlantic, Chesterman, ½ Mainstream

Email: dawn.chatham@cokecbs.comPhone: 678-756-4557

Alison Johnson

Manager

CCNA, All Participants

Email: alijohnson@coca-cola.comPhone: 404-291-7728

Gwen St. Cyr

Manager

CCR Canada and

Liberty Coca-Cola

Email: gwendolystcyr@coca-cola.comPhone: 678-237-3419

April Bessonny

CCBSS Director External

Relations & Client Services

abessonny@coca-cola.com

M: 404-304-3170

Customer Business Solutions Contact List May 2018 · 2018-05-21 · CIS Supervisors: 1. Heather...

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