Deliver with Impact

By @leenasn at #AgileIndia2016

Leveraging the Wisdom of Crowds

Credit: http://www.infoq.com/articles/standish-chaos-2015

Credit: http://image.slidesharecdn.com/21centurysoftware-130830104432-phpapp02/95/21-century-software-6-638.jpg?cb=1423023399

Shared Documents != Shared Understanding

TestWhat is the goal of this project?

Credit: https://www.impactmapping.org/book.html

Wisdom of Crowds

Four Simple Questions● Why are we doing what we are doing?● Who are we impacting?● How are we making an impact? ● What are we going to do to make that impact?

Who should answer?

Prepare the Map

Discover the Real GoalsUnderstand the purpose1

Shopping List● Installing/Updating apps● Managing the content● Enable Security policies [Pin, Lock timeout etc.]● Whitelisting of applications● Tracking App usage● Location Tracking● Resource monitoring of the apps

5 Y’s WHY?

WHY?

WHY?

WHY?

WHY?

MDM Case Study

● Track device usage: No system for tracking of device status

● Track app usage: No system to know whether the “data collection apps” are indeed used by the workers

● Instant Content Update: Content update on the device is very time-consuming

● Remote App Management: Process to install / update apps is time-consuming

Goals

Define Good Measurements2

ScaleWhat we’ll measure

MeterHow we’ll measure

Good MeasurementsBenchmark

The current situation

ConstraintThe investment

TargetThe desired value

Credit: How to Establish Good Measurements, Competitive Engineering.

Plan Your First Milestone3

● Dot Voting● Virtual Money

Techniques

First Milestone

Create the Map

Why?

Getting it RightIdentify Value

Who?

● Who can produce the desired effect?● Who can obstruct it?● Who will be impacted with it?

Who can produce the desired effect?

Who can obstruct it?

Who will be impacted with it?

Getting it RightIdentify Personas

How?● How should the goal change the actors’

behavior? ● How can actors’ help us in achieving the goal? ● How can actors’ prevent us from achieving the

goal?

Impacts

Getting it RightFocus on the Activities(Impact = Behavioral Change)

● Diverge and Converge

Credit: Design Thinking.

Find Alternatives

● What else could the actors do for us?● Who else can help us and how?● Who can obstruct us?

Questions

Identify Key Priorities

● What are the possible obstructions which can stop us before we start?

● Are there any high-value long-hanging impacts?● What are the key assumptions to test?

● Dot Voting● Virtual Money● Color Coding

Techniques

Earn or Learn

● What is the simplest way to test this?● Could we test it without software?● Could we start earning with a partially manual

process?

Fitting the metrics

● Add the metrics as bullet points ● Rephrase the nodes to include the metrics ● Separate metrics table ● Add metrics as additional nodes

Planning SmellsPet featuresAd-hoc prioritisationWrong AssumptionsScope CreepWrong Solutions

● Impact = change in behavior● Ask the right questions● Measure the impact ● Make it visible● Shared Document != Shared Understanding

Key Learnings

Stepping Stone

Credit: http://theleanstartup.com/

● Design Sprint● User Story Mapping

Leena S NHead of Engineering @Multunus @leenasn / leena.sn@multunus.com

● Make an impact, not just ship software● Impact Mapping book● Impact Mapping Discussion Group● Introduction to Impact Mapping● Impact Mapping for an MDM product● Design Sprint● User Story Mapping

References

Happy Impact Mapping!!!