Post on 28-Jan-2018
transcript
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Calm Technology
Amber Case | @caseorganic Fellow Harvard Berkman Klein Center
MIT Media Lab calmtech.com
Design for the next 50 billion things
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50 billion devices will be online by 2020. -Cisco
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Sound good?
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Consider…
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The "Smart" Watch
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The "Smart" Fridge
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The Dystopian Kitchen of the Future
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Connected Animals
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The new Schrödinger's Cat
Failure forces humans to ‘manually’ feed ravenous pets
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PetNet is not held responsible for any service failures:
Source: http://readwrite.com/2016/08/01/petnet-shows-happens-iot-fails-dl1/
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An era of interruptive technology
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We need a Calm Technology
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XEROX PARC: mid-90s
Mark Weiser John Seeley Brown
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Designing Calm Technology
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I. Technology shouldn’t require all of our attention, just some of it, and only when necessary
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A Tea Kettle
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II. Technology should empower the periphery
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LUMOBack Smart Posture Sensor
Buzzes you when you exhibit poor
posture.
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III. Technology should inform and encalm
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Ambient Awareness
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1. Haptics vs. auditory alerts (haptic compass)2. Light status vs. full display (on/off)3. Positive or negative tones (home electronics)4. Transparency (inner-office windows)
Create ambient awareness through different senses
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Weather
Status
Lighting
Hue Lightbulb connecte
d to a weather
report@aaronpk
2014
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Make the invisible visible
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Heat Sink
Ambient Awareness and Synesthesia
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Vuforia and ThingWorx display from PTC
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Tormach PCNC Cell #3 Pre-finishing
Cycles Next Maintenance Liftgate Fault
Tormach PCNC Cell #4 Pre-finishing
Cycles Next Maintenance Liftgate Fault
Final Assembly
Final Assembly
Plant 78, Pre-Finishing Line 2
15 cells 45% Operational 2 faults
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1. Machines shouldn't act like humans2. Humans shouldn't act like machines
IV. Technology should amplify the best of technology and the best of humanity.
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• 1500 times faster
When automation goes right 3Scan: 1500 times faster than humans
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V. Technology can communicate,but it doesn’t need to speak
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The Roomba Robotic Vacuum Cleaner :)
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VI. Technology should consider social norms
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Restorative
Normal
Enhancing Fear-inducing
Accepted
Invisible
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Glass
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VII. The right amount of technology is the minimum amount to solve the problem
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Street Lights Toilet Occupied Sign
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VIII. Technology should make use of the near and the far
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Mainframes
Personal Computer /Desktop
Internet
Remote Mainframes
(Cloud)
Personal Servers
2016 - 2020
2000 - 1994 -
1978 -1994
1944 -1978
Workstations
1968 - 1975
Far
Near
Mobile
2006 -
Evolution of computers over time
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Technology should work even when it fails
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Process as much as possible on the device itself.
…
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Good design allows people to accomplish their goals in the least amount of moves
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Calm Technology allows people to accomplish the same goals with the least amount of mental cost
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A person's primary task should not be computing, but being human.
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The scarce resource in the 21st Century will not be technology.It will be attention. - Mark Weiser
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Calm Technology @ Amazon.com
And O’Reilly
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Sound and User Experience
@ Amazon.com
And O’Reilly
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More at calmtechnology.com!
8 Principles at Calmtech.com
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Thank you very much!
Amber Case | @caseorganic http://caseorganic.com case@caseorganic.com
http://calmtech.com