Designing For and With People

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DESIGNING FOR AND WITH PEOPLE

JAY ANDERSON Citizen Experience Manager City of Colorado Springs !KAREN BOYD Citywide Communications Director City of Oakland !FRANCES BERRIMAN Senior Engineer and Designer Code for America !JESS MCMULLIN Principal Centre for Citizen Experience

Moderator: Cyd Harrell

Start with needs.

• GDS Design Principle #1

CYD HARRELL, UX EVANGELIST | CODE FOR AMERICA | @CYDHARRELL

Design with data.

Do the hard work to make it simple.

Understand what people need.

• USDS Digital Playbook, Play #1

Address the whole experience from start to finish.

Make it simple and intuitive.

THEY DO SEEM LIKE GOOD WORDS.

How do we actually integrate these principles and plays into software development in local government?

How do we actually DO THIS? !

Where do we start? !

How do we make the change last? !

@THE_JAY_CO

Jay Anderson, City of Colorado Springs

@KARENBOYD @PHAE

Karen Boyd, City of Oakland Frances Berriman, Code for America

@JESSMCMULLIN

Jess McMullin, Centre for Citizen Experience

Designing For and With People

Government & Nonprofit