Designing in the openHow sharing can make the world a better place

Designing in the open

Is the practice of sharing our work,

process, and design ideas with the public

Designing in the open matters

When you keep things to yourself, others

are left in the dark, and this is at the

expense of others and the overall good.

The Consumer Financial Protection Bureau

Why does it matter to us?

As a federal agency, our work belongs to the

American public.

How can one practice design in the open?

It depends…

Ways to design in the open

Sharing artifacts

Sharing bits and pieces

Sharing stories

Sharing alphas

Sharing tools

…and many more

Thanks, Brad

Towards designing in the open

Empathy

Collaboration

Transparency

Transparency // team

Empathy

Collaboration

Transparency

Team

Collaboration // users

Empathy

Collaboration

Transparency

Users

Empathy // community

Empathy

Collaboration

Transparency

Community

Towards designing in the open

Empathy

Collaboration

Transparency

Team

Community

Users

What if ___________?

Owning a home screenshot

Owning a Home: designing in the open how-to

1. We all got on the same page, about what designing in the open

meant, and how we could practice it

2. We wrote a proposal and documented all risks and advantages of

taking this approach

3. We started aligning our goals with the ones the developers sold the

Bureau on long ago

4. We got our product owner on board, and convinced her to become

an advocate for designing in the open

5. We had a plan to execute and began publishing/working in the

open as soon as we received approval

Owning a Home: designing in the open challenges

As a government agency the content that we publish has to be

accurate

There are a lot of moving parts, and a lot of fuzzy decisions on what

can be shared

It took us writing a proposal and documenting the whole process in

order to be allowed to design in the open

Lack of rules and process to follow

Design in the open benefits

Community engagement

Constructive feedback

Build interest

Iterative design

Communicate decisions

Commit to the project

Who is doing it?

Thank you.

@eduardoortiz

eduardo@efortiz.com

github.com/cfpb/owning-a-home