Dr. Derek Keenan

Vice President for Academic Affairs

Derek_keenan@acsi.org

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Bandler/ Grinder’s Neurolinguistic Programming (NLP)

Three primary types of perception when it is linked to communication:

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Visualizer

- Thinks in pictures

- Sensitive to visual environment

- Use words such as “see” and “look”

Auditory

- Sounds (pitch, tone, pace) orient communications

- Words and voices are focus

- Use words as “sound or sounds like” or “hear”

Feeling/ Motive

- Feelings and “vibes” oriented

- Tactile, contact oriented

- Use words such as “feel,” “get a handle,” or “touch”

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Women seem to regard questions as a way to maintain a conversation.

Women tend to connect “bridges” between what their conversational partner has just said and what

they have to say. Women are more likely to share

feelings and secrets.Women may interpret a man’s conversation about abstract topics as talking down to them.

Women tend to share their problems with one another.

Men view question as requests for information.

Men do not follow this rule. They often appear to ignore the proceeding comment by the women in a conversation.

Men like to discuss less intimate topics, such as sports or politics.

Men may be threatened by the sharing of feelings

Men tend to interpret such conversation as a request for solutions.

3. Personal

Written and spoken words (Language)

The way that we use words(Para-language)

Behavior and symbols(Non-verbal messages)

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4.Methodological

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1. Trust

2. Respect

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1. Building

2. Eroding

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1. Accepted

2. Rejected

3. Agreed upon

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Perceptions are not negotiable!

are the indelible,relatively permanentevents that mark arelationship.1. Traditions2. Celebrations3. Images

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Make a depositfor the future

1.Contextfor investing

2.Commitment to invest

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1. Self

2. Time/effort

3. Affectives

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1. Deeper relationships

2. Clarifiedperceptions

3. Trust-respect

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• ETHICS

To what degree does the school practice its biblical, legal, professional, ethical and moral standards in its communications?

• CLIMATE

What is the perception within and without the school about the organization’s willingness to be open, receptive, timely and responsive in communications?

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• CHANNELS

Does the school have a plan for communicating with its internal and external staff and constituencies? (With emphasis on sensitive, crises, or critical information.)

• METHODS

To what degree does the school match its methods with message of the communications?

ASSESSING ORGANIZATIONALCOMMUNICATIONS

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• CONTENT

The school communications system includes relevant, appropriate and focused messages.

• TIMING

Does the frequency, circumstances and spacing of messages appear to be appropriately timed?

ASSESSING ORGANIZATIONALCOMMUNICATIONS

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• FEEDBACK

The school’s communication system and methods allow for a response from the recipients.

• RELATIONSHIPS

Each of the structural relationships within the school is characterized by an effective communications system.

ASSESSING ORGANIZATIONALCOMMUNICATIONS

Consider the followingthoughts about listening as you evaluate yourlistening skills:

*True communication occurs when the listener hears what the sender intended

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Active listening is hard work; it takes a great deal of energy to listen intently.Adrenaline causes theheartbeat to accelerate,the breathing rate to increases, the body temperature to rise, the muscles to contract, etc.

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The message sender seeks indicationsfrom the listener that the message is beingreceived. This feedback process consists

of both verbaland nonverbal behaviors. Whenthe receiver asksquestions, this usually indicates interest in the sender’s message

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Full listening is a psychologicalcompliment to the messagesender. You are telling him or her that the message isimportantenough to receiveyour completeattention.

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The vehicle that is chosen to carry the message.

General Rule: The channel that allows the most codes to be used is more likely to

increase the Impact (communicate effectiveness) of the message sent.

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Practical Rule: The selection of a issues:How important is the messageHow complex is the informationHow much time is available to get the message outHow large is the population to be addressedExample of Codes/Medium:Memo = Language CodeTelephone Call = Language and Para-LanguageConference = Language/Para-Language - Non-

Verbal Message

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A good question shouldinclude the following:

It should have a focus.It should be direct and

to the point.It should emphasize only

one point at a time.It should seek a definite

response.It should minimize guessing.It should lead to another question.

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