E-services in the City of Stockholm

transcript

23-04-22STOCKHOLM CITY COUNCIL THE EXECUTIVE OFFICE

SIDAN 1

Living in Stockholm should be e-asy Film

Today’s agenda

Stockholm in numbers A successful E-project – heat pumps Compare Services and other examples The E-service programme and double benefits The goals of developing E-services

23-04-22

SIDAN 2STOCKHOLM CITY COUNCIL THE EXECUTIVE OFFICE

Stockholm City Council

829 000 citizens

17 central

committees

14 district councils

23-04-22

17 companies

40 000 employees

650 professions

STOCKHOLM CITY COUNCIL THE EXECUTIVE OFFICE

VISION 2030

Factors of success for an e-service project

23-04-22

SIDAN 4

• A process with large volumes• A process that could be automazed• A great use to the target group• Simplify work on the inside Presumptions• A complex process with many instances for comments• One-time-applications• Current and reliable maps

STOCKHOLM CITY COUNCIL THE EXECUTIVE OFFICE

Application for permission to thermal heating, an e-service awarded with GuldLänken,

www.guldlanken.se

Get children Moving to own house

Move abroad

Compulsary schoolNursing home

Move back to SwedenHigh school

Adult education

Home help services

Parking permission

Pre-school

STOCKHOLMERS Internet and broadband

expanded

Active on the web and in social media

In general positive to use web and use self-service

Stockholm city council, executive office

HOW TO SUPPORT THE FREEDOM OF CHOICE

Parents

Stockholmers looking for adult education courses.

Relatives of Stockholmers

Stockholmers in general

Compare Services within pre-school

23-04-22

SIDAN 15Stockholm city council, executive office

23-04-22

Applying for a place in pre-school

Facilitate choice – what pre-schools are there and what type of profile do they have?

Apply direct via the Internet. Automate the process on the inside as far as possible.

Option of seeing the queue time and when the child can get a place

Alter application

Following the status of their case

23-04-22

Care DiaryA service for the elderly and their relatives

and friends

23-04-22

A distinct political decision and a fair amount of money

City council 650 million SEK (about € 7 200 000) Develop the city’s work by using IT

Aims of developing e-services To provide better services for Stockholmer. To work smarter – ensuring all kinds of matters are dealt with more

quickly. To work more efficiently in order to free up resources for other areas. To gain transparency and a better overview of what is happening in

the city.

23-04-22

The e-service programme

Centrally coordinated, controlled and managed

Citizens in focus and the needs of services Efficient and effective projects – re-use of e-

services and IT solutions Priorities – analysis of benefit with

comparison of cost in relation to saving and benefit for the citizens

Holistic perspective

23-04-22

Pre-studyCost benefit

GuidelinesPrototypeSecurity

EfficiencyUsers opinionsCost benefit

Idea! Application to the

program

Implementation E-service Follow-up

Decision 1 Decision 2 Follow-up and

coordination

Follow-up

Process with 3 steps

Each project rapports

Cost benefitUser opinions

Efficiency

Service area -

departments

E-service program

School application – analyzis of internal efficiency

23-04-22

Service transformat

Customer insight

and benefit

TechnologyFinancial –

better value for money

Changing how

we work

So what have we done?

E-service platform Integration platform E-archive Contact Centre 50 e-services up and running At least 20 to 30 services in 2010 Extend the programme 2011-2012 Within the line from 1 januari 2013

23-04-22

Thanks for listening!Thanks for listening!Karin Öhlander

karin.ohlander@stockholm.se

Katarina Johansson Tutturenkatarina.johansson@stockholm.se

www.stockholm.se

23-04-22

SIDAN 31

E-services in the City of Stockholm

Documents