Emotional Intelligence: The Key Factor to Career

and Life Success

Why Are You Here?

What is Emotional Intelligence?

What is Emotional Intelligence?

Emotional intelligence is a set of emotional and social skills that collectively establish how well we:• Perceive and express ourselves

• Develop and maintain social relationships

• Cope with challenges

• Use emotional information in an effective and meaningful way

What Emotional Intelligence is Not

Cognitive Intelligence (IQ)

•EQ and IQ are not highly correlated, meaning that there is nothing to suggest that if IQ is high then EQ will be high or inversely if IQ is low, EQ will be low

• IQ is set and peaks around 17 years of age

•EQ is not fixed and rises steadily with age and experience

Why Is EI Important?

• Key indicator of human performance and development potential

• Not static - can change over time and can be developed in targeted areas

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Why Does EQ Matter?

• Leadership: Self, Others, Organization• Career: Satisfaction and Success• Team: Collaboration & Results• Life: Well-being and Happiness

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Business Case for EQ

“What are the top issues you face at work?”

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Business Case for EQ

“What are the top issues you face at work?”

76% are on the people/relational side

24% on the technical/financial side

Self Perception

Self Perception

Self-Regard - ConfidenceSelf-Actualization - Continuous DevelopmentEmotional Self-Awareness - Understanding My Emotions

Self Expression

Self Expression

Emotional Expression - Saying How You FeelAssertiveness - Standing Up for Yourself EffectivelyIndependence - Standing On Your Own Two Feet

Interpersonal

Interpersonal

Interpersonal Relationships - Developing and Maintaining Mutually Beneficial RelationshipsEmpathy - Recognizing and Appreciating How Others FeelSocial Responsibility - Contributing to Society

Decision Making

Decision Making

Problem Solving - Effectively Managing Emotions When Solving ProblemsReality Testing - Seeing Things as They Really AreImpulse Control - Ability to Resist or Delay Impulses

Stress Management

Stress Management

Flexibility - Adapting to Change EffectivelyStress Tolerance - Successfully Coping with Stressful SituationsOptimism - Having a Positive Outlook

15 EQ CompetenciesSelf-Perception

• Self-Regard

• Self-Actualization

• Emotional Self-Awareness

Decision Making

• Problem Solving

• Reality Testing

• Impulse Control

Self-Expression

• Emotional Expression

• Assertiveness

• Independence

Stress Management

• Flexibility

• Stress Tolerance

• Optimism

Interpersonal

• Interpersonal Relationships

• Empathy

• Social Responsibility

EQ and Well Being

Happiness =

• Self Regard• Self-Actualization• Optimism• Interpersonal Relationships

3 - New insights

2 - Things you are curious about

1 - Action or intention moving forward

Questions?

CONTACT INFO

Jill Hauwillerwww.leadershiprefinery.comjill@leadershiprefinery.com

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