English for Spa ReceptionistsEnglish for Spa Receptionists

Offering information about services

• Listen to the following conversations carefully

• A: What kind of service do you have here?• B: Well, we have traditional Thai massage, oil massage,

body scrub, facial massage with aromatic oil, and reflexology. What kind of service are you interested in?

• A: I’ll try traditional Thai massage.• B: Would you like to try a one-hour or a two-hour

massage?• A: One hour, please.

Dialogue 2

• A: Do you do body wrapping here?• B: Yes, we have a Thai body herbal

wrap, tomato and honey body wrap, detox body wrap, and seaweed body wrap. Which would you prefer?

• A: The detox body wrap sounds interesting. I’ll have that one.

Dialogue 3

• A: What does a body package include?• B: It includes a body scrub, body

massage, herbal sauna and body wrap.• A: how long will it take?• B: About two hours.• A: That’s quite long.• B: Yes but it is good for your skin.

Dialogues 4 & 5

• A: I’d like to have a massage. What does traditional Thai massage do for you?

• B: It can relieve stiffness and help improve your blood flow.

• A: What is an oil massage like?

• B: It is a kind of aroma therapy. The aromatic oil can helpyou relax and it reduces stress.

Dialogue 6• A: Hello! Can you tell me what a day package involve?• B: First, the herbal sauna helps open your pores and

thus release toxin. The body scrub improves blood circulation and removes dead cells.

• A: What does a body wrap do?• B: The body wrap warms up your body and boost the

release of body toxin• A: What’s next?• B: The Swiss shower activates blood circulation and

lympic system. Finally body massage, facial massage and reflexology help rid your muscle tension. You will feel totally relaxed.

• A: O.K. I think I’ll have a day package.

Vocabulary 1

• Kind • Service • Aroma oil • Are interested in• Try• Thai herbal body wrap• Tomato and honey wrap• Detox body wrap• Seaweed body wrap

Vocabulary 2

• Include• How long…?

Vocabulary 3

• Relieve stiffness• Improve• Blood flow• Aroma therapy• Relax• Reduce • Stress• Involve• Pores

• Release• Toxin • Blood circulation• Remove dead cells• Boost • Activate• Lympic system• Muscle tension

Dialogue 7

• A: You eat sweet marjoram, right?• B: Yes is that okay?• A: How is your blood pressure?• B: My blood pressure is a bit low.• A: Then you should avoid sweet Marjoram,• B: What should I have, then?• A: What about Rosemary or Thyme?• B: Let me try Rosemary.

Vocabulary 1

• Choose• That • How• Health• Blood pressure• Should • Avoid• Right

Vocabulary 2 Herbs

• Lavender Chamomile Eucalyptus• Peppermint Bergamot Yiang Yiang• Jasmine Tea Tree Cedarwood• Grape fruit Lemon Grass Geranium• Orange

Lesson 5Lesson 5• Giving suggestion and guidelines on

types of treatment

Dialogue 1Dialogue 1A: What should I do to prepare myself for a day

package?B: First, you will have to take a shower and put on

the clothes we prepare for you. Remember to take off your watch and jewelry.

A: Ok, that’s easy.B: Be careful not to eat a heavy meal before the

session.

Vocabulary 1Vocabulary 1• Should • Prepare• Myself• Day package• Have to• Take a shower• Put on• Clothes• Take off

• Watch• Jewelry• Eat• Heavy meal• Before• Session• Remember to• That’s easy• Be careful not to

Dialogue 2Dialogue 2A. You should avoid drinking alcohol. It increases your

blood pressure. Don’t take to long a sauna. It makes you feel dizzy, nauseated or faint.

B. Should I drink any water?A. Certainly, you should drink glass of water before the

sauna and another glass of water after the service.A. Is that all?B. Wait about one hour before taking a shower. This is to

let your body absorb the effects of the treatment.A. Great. Thank you for your informationB. You are welcome.

Vocabulary 2aVocabulary 2a• Avoid• Drinking• Increases• Blood pressure• Sauna• Dizzy• Nauseated• Faint

• Drink• Before• Glass• After• Service• Wait• Let• Absorb

Vocabulary 2bVocabulary 2b• Effects• Treatment• Great• Information• You should avoid (+v.)

• Don’t (+ v.1)• Should (+ v.1)• Is that all?• You are welcome• Thank you

Dialogue 3Dialogue 3A. From your health record, you have high blood

pressure. You should not use Rosemary, Clary sage, Thyme and Hyssop.

B. I’d recommend Lavander, Orange, Lemon, Bergamot, Geranium, Chamomile, and Cedarwood. Try these and see what you like.

A. Ok. Chamomile is fine.

Vocabulary 3Vocabulary 3• Health record• High blood pressure• Rosemary• Clary Sage• Tyme• Hyssop• Lavander• Orange• Lemon

• Bergamot• Geranium• Chamomile• Cedarwood• Try• Like• Fine• See what you like

Dialogue 4Dialogue 4A. What does Lavander oil do?B. It calms you down.A. Wonderful. I really need to relax.B. Right, Sir. It also makes you sleep well.A. What about Lemon or Frankincense?B. They make you more active.

Vocabulary 4Vocabulary 4• Lavander• Oil• Calms down• Wonderful• Also • Makes

• Sleep• Well• Lemon• Frankincense• More• Active

Lesson 6

• Making an appointment and telephoning

Dialogue 1

A. Good morning. Welcome to the Sawaddee Spa.B. Good morning. I’d like to book a body package

at 1 o’clock.A. Of course, Madam. Let me see. OK one o’clock

is fine. May I have your name and phone number, Madam?

B. Cathy Smith, 01-3864650. do I have to leave a deposit?

A. That would be nice. Maam. 50% would do.B. Here it is.A. Thank you very much. See you at one.

Dialogue 2

A. Good afternoon. The Sawaddee Spa, Suda’s speaking.B. Hi, could I make an appointment for a body package at

10 o’clock tomorrow morning?A. Please wait a minute, madam. Let me check it for you.B. OKA. I’m sorry Madam. We are fully booked at that time. What

about one o’clock in the afternoon?B. OK, one o’clock is fine.A. May I have your name and phone number, please?B. Jenny Wong, 01-4784600A. Thank you very much, Miss Wong. See you at one

o’clock tomorrow

Dialogue 3

A. Good afternoon. The Sawaddee Spa. May I help you?

B. Oh! Hi! Cathy Smith’s speaking.A. Oh! Hello. Mrs. Smith.B. I have an appointment at one, but I can’t

made it. I am sorry.A. Hmmm… can you come at 5 o’clock,

then?B. Five? Yes, five o’clock is fine.

Vocabulary

• Book• Of course• Leave• Deposit• Would do• Speaking• Appointment

• Wait a minute• Check• Fully booked• Can’t make it• Let me see• Here it is

Sakon Nakhon Rajabhat University Foreign Language Department Mr. Joel D. Aldrich

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