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Ruby Receptionists: Building a Culture of WOW to Delight Customers

Date post:	02-Dec-2014
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Ruby Receptionists Founder & CEO Jill Nelson shares the three driving forces behind a culture of WOW at Delight 2012.

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Page 1: Ruby Receptionists: Building a Culture of WOW to Delight Customers

Page 2: Ruby Receptionists: Building a Culture of WOW to Delight Customers

Page 3: Ruby Receptionists: Building a Culture of WOW to Delight Customers

Know What You Stand For

&

Surround Yourself with People

Who Stand for the Same

Page 4: Ruby Receptionists: Building a Culture of WOW to Delight Customers

Page 5: Ruby Receptionists: Building a Culture of WOW to Delight Customers

Systems and Training

For a Consistent Brand Experience

Across Every Touchpoint

Page 6: Ruby Receptionists: Building a Culture of WOW to Delight Customers

Page 7: Ruby Receptionists: Building a Culture of WOW to Delight Customers

Incent

Inspire

Empower

Page 8: Ruby Receptionists: Building a Culture of WOW to Delight Customers

Page 9: Ruby Receptionists: Building a Culture of WOW to Delight Customers

Page 10: Ruby Receptionists: Building a Culture of WOW to Delight Customers

Page 11: Ruby Receptionists: Building a Culture of WOW to Delight Customers

Page 12: Ruby Receptionists: Building a Culture of WOW to Delight Customers

Page 13: Ruby Receptionists: Building a Culture of WOW to Delight Customers

1. Know What You Stand For

2. Systems and Training for Every Touchpoint

3. Incent, Inspire, and Empower

Page 14: Ruby Receptionists: Building a Culture of WOW to Delight Customers

Jill Nelson callruby.com

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