From OPAC to SOPAC (Part II): Taking the Social Library from Theory to Successful Reality

transcript

Corrina Mason, MISt, Information Specialist, Human Resources Professionals Association (HRPA)

Phil Green, CTO, Inmagic, Inc.

About Inmagic• Rich history of providing high value applications to special

librarians and information professionals across a range of industries

• Leader in Library 2.0 and Social Knowledge Networks (SKN) Applications

• A sampling of customers include: NASA, Wyeth Consumer Healthcare (now Pfizer), ACLU, City of Edmonton, Laureate Education, Maple Leaf Foods, MRA, The Lincoln Center for Performing Arts, and the San Francisco Symphony.

What is a Social Knowledge Network?

Core knowledge + community input

Socialization iscontent-centric

book smart

street smart

How does a Social Knowledge Network, work?

Social Knowledge Networks

Social Knowledge Networks Support Business-focused Applications:

• Presto for Social Libraries• Presto KnowledgeNet• Presto IdeaNet• Presto AssociatioNet

Benefits can be Profound:• Spawn Innovation

• Shorter development and release cycles for new products

• Greater new product success rates• Customer satisfaction

• Knowledge Retention• IP and knowledge capture

• Return on Knowledge Assets• Social libraries

• Organizational Productivity• Information access

• Creation of Knowledge-based Communities• Customer satisfaction, recruitment and

retention

A social knowledgebase powered by Inmagic Presto

HRPA RESOURCE CENTRE

Presenters

Corrina Mason, MIStInformation SpecialistHuman Resources Professionals Association

About HRPA

• Founded in 1936• Professional association for 20,000 human

resources practitioners in the province of Ontario• Granted regulatory powers by the provincial

government in 1990• 3rd largest HR association in the world• 2nd largest annual HR conference and trade

show• Global HR thought leader

HRPA Seminars

HRPA BlogsHRPA Reference Library

HRPA Magazine

HRPA Newsletters

3rd Party Whitepapers

HRPA Whitepapers

HRPA Webinars

HRPA Partner WebsitesGovernment Websites

HRPA Website

GoogleSubscription Services

HRPA Conference Keynotes

3rd Party Blogs

3rd Party Newsletters

Clearing house for information on HR matters

3rd Party Articles

Status quo ante

• Low member satisfaction• 5,000 emailed information requests annually to

Information Specialists• Pure reactive mode

Solution: Inmagic Presto

• Catalog all sources of information• Convert most popular 1-to-1 email responses

into member searchable knowledgebase• Integrate Presto with HRPA’s Microsoft CRM

with single sign-on• Leverage social media functionality• Search Presto before making information

request• Introduce fee-based custom research service

HRPA’s Resource Centrepowered by Inmagic Presto

Timeline for Implementation

Taxonomy &

Content Collections

Content Types

Import/migrate

from legacy app

(DB/Text)

Create Home Page

Configure Roles and

UsersSet up Blogs

Set up Alerts

(admin and user)

9 Weeks

Content Categories

Taxonomy

HRPA Guest Blog

Member reaction

• “It’s about time”• “Worth every penny of my membership dues”• “A big help with my university studies”• “Gives me a good reason to visit hrpa.ca on a

regular basis”• “We’ve already seen a positive impact on sales”• “Finally we have time to be proactive”

Looking forward

• Member forum• Premium content / e-commerce• Digitizing HRPA-owned content• Using Presto for internal knowledge

management

From OPAC to SOPAC (Part II): Taking the Social Library from Theory to Successful Reality

Technology