Front office Solution Proposal Brief

Post on 20-Jun-2015

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description

A presentation made for a hypothetical case provided as the task for a Managerial Communication Presentation exercise in Indian Institute of Management, Bangalore

transcript

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Front Office SolutionProposal Brief

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Contents

• What is the situation?

• What is our solution?

• Why go with our solution?

• What are others doing?

• What is our proposed platform?

• Why us?

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Spend 100 to ₹delight and

retain a current customer

Spend between 5000-10000 to ₹win back the

customers you lost

Which to choose?

Spend between 500-1000 to ₹

acquire a new customer

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“Without loyalty, generating growth is like filling a bath tub with the drain open”

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Implement training processes to fill gaps identified by CRM

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Property Management

Sales and Catering

Management

Customer Relationship Management

Central Reservation Management

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Pre Training Engagement

Training Engagement

Post Training Engagement Fun & Interesting

Based on Principles of Adult Learning

Real & Practical

Implementable Ideas

Highly customized Solutions

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