Post on 19-Oct-2014
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Alitum Management Solutions Pvt. Ltd. © All Rights Reserved.
Patient Engagement Solution
Alitum Management Solutions Pvt. Ltd. © All Rights Reserved.
Who are we?
Fun (For Customers)
Growth (For Businesses)
Fungroo
Patient experience Management experts for the health sector
Clients – Health Sector
Problem we are trying to solvePatients selects
hospital based on certain impression
received from friends, online etc
If his expectation are not met, he conveys that to world without
telling hospital management
Has real time Patient engagement solution to avoid this problem and make customer happy so that they
give you referrals and repeat business
SOLUTION SOLUTION
Then it spread like wild fire and revenue
drops without management knowing the reason for same
Problem with existing methodsPatients don’t like filling the traditional feedback forms. The
amount of feedback thus received is limited.
No one dashboard which represents all the feedback collected, be it email, website, online, IPD exist forms etc
The information and feedback typically takes a long time to reach the correct person in time.
No one gets back to patient within 30 minutes if they are unhappy
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Alitum Management Solutions Pvt. Ltd. © All Rights Reserved.
How we do it
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Integration of information
POS data
CRM data
Loyalty program
Collect & Integrate
Categorize customers based on satisfaction
Understand marketing channel effectiveness
Real time complaint resolution
Targeted marketing
Map customer touch points and collect feedback across channels
Tablets IVRS SMS Web surveys
Facebook widgets
(Others)
Integrated customer engagement platform
FB likes, refer a friend, online reviews
Improve process efficiency
Improve employee efficiency by efficient trainingArea of improvements:
department & process wise
Sector wise reports
Analyze Act & Improve
Alitum Management Solutions Pvt. Ltd. © All Rights Reserved.
How is it usedTablets being used at Cloudnine and Nova for collecting Patients
feedback (OPD)
Alitum Management Solutions Pvt. Ltd. © All Rights Reserved.
What we promise
We help our clients to improve their patient satisfaction and
engagement
•86%Decrease in dissatisfied customer
•64%Increase in delighted customer
•320%Increase in Guest feedback number
Alitum Management Solutions Pvt. Ltd. © All Rights Reserved.
How clients are benefitting?
Mr Anupam Das, Centre Head, Nova Speciality Surgery
Understand area of improvements
Dr Chytra AnandKosmoderma, CEO
Able to identify areas of improvement, Spot dissatisfied customers
In real time and get Back to them
Move from Satisfaction to Delight
Helped in improving our patient engagement
process leading to better CSAT
Alitum Management Solutions Pvt. Ltd. © All Rights Reserved.
Fungroo at your service, Sir!Thank You