KSA6th

Globally

Kuwait4th

Globally

Highestspending:

UAEQatarKSA

50 %+ 45 % 40%+

Newly available shopping space is bolstering apparel industry’s expansion.

Foreign retailers found success working with local partners such as

Al Tayer, Alshaya, Rivoli Group, Majid Al Futtaim, and Chalhoub.

Source: 2013 Global Retail Development Index, AT Kearney

“A good e-commerce website will see about a 2% conversion rate the comparable rate for a destination bricks-and-mortar retail store is 20% to 30%.”

Source: Jon Provisor, chief information officer of Guidance, a Marina del Rey

By 2015 Dubai’s Gross Leasable Area (GLA) will increase by 14% and in Abu Dhabi (where mall space is scarce) GLA will rise by 48%.

Source: 2013 Global Retail Development Index, AT Kearney

34% of UAE consumersreport makingonline B2C transactions

E-commerce: From bricks to clicks, Acuity Middle East, 2012

UAE2nd

Globally

12%

19%22%

13%

20%

8%4%

1%1%

MID-RANGE FASHION

LUXURY & BUSINESS FASHION

SPECIALIST CLOTHING

COFFEE & RESTAURANTS

OTHER

VALUE & DENIM

HOMEWARE & DEPARTMENT STORES

CONSUMER ELECTRONICS

SUPERMARKET

Highest Retailer Representation Globally

Percentage of Retailers EnteringEMEA By Sector

UK

UAEUSSpain

China

France and GermanyItalyRussia

Saudi Arabia

18 67

3

5

94

2

MENA Region Is Gaining

Five MillionConsumers Per Year

34%

“In my opinion for this region, there is even more opportunity for M-Commerce. So many people don’t have a laptop, but they do have a phone.”

Source: Sonia Lekhal, Regional Marketing Director, Souq.com

UAE Remains Attractivein Apparel Spending

39%

60%

of consumersglobally prefer to

pay by cash.

of consumers In MENA preferto pay by cash.

Source: 2013 Retail Apparel Index, A T Kearney

Source: Ernst & Young's 2012 MENA Customer Barometer

Source: How Global is the Business of Retail, CBRE, 2013

Dubai Abu Dhabi

14%

48%

futureretail.ae

2 in 5 consumers enter stores withno set idea of what to purchase. "�ese consumers are waiting to be influenced throughgood customer service." E-commerce: From bricks to clicks, Acuity Middle East, 2012

?? Primary Drivers for Investment inTechnologies for Retail Organisations:

ImproveCustomerService

Source: What’s Driving Tomorrow’s Retail Experience? Motorola, 2012

will focus onthe following:

Many retailers are testing the waters in UAE before venturing into other markets due to:

Decreasing

• Costs• Shrinkage• Customer Complaints• Operating Expenses• Overtime• Effort• Manual Efforts• Redundancy• Employee Stress• Conflict

Increasing

• Profit• Sales Revenue• Efficiency• Customer Satisfaction• Product Turnover• Multiple Sales• Employee Retention• Shareholder Value• Return on Opportunity• Consistency

Who You Will Meet

Selecting a business model and strategic expansion plan

Generating customer traffic (in store or online)

Progressing prospects to the buying stage

Getting your customers to return

Discover How To Excel in �e Following:

Consumers want

To help shape innovation

Rewards for loyalty

Payment options

GCC consumers expectedto continue spending on basic items like food and education.

Retailers like Panda and Lulu have taken a third of the time to open 100 stores when compared to Western

counterparts, such as Morrisons, Waitrose, and Sainsburys.

22%16%

16%

14%

12%

1%

8%

Tourism

Large expatcommunity

Sizeable retailsegment

Ease of doingbusiness

Food = Largest Segment ofConsumer Expenditure in �e Region

"Essentially, Future Retailis a tool to improve yourbottom line."

Rizwan Asim,SSC Al-Suwaidi Holding Company, KSA

51%

18%Keep PaceWithCompetitionIncrease

Inventory Choice

IncreaseCustomerTouch Points

ProvideInformation/Promotion

CreateProductAwareness

ImproveProductDelivery Times

Solve StaffShortages

Other

Source: Dr Martin Fabel, Partner A.T.Kearney

Retailers Retail Operators Mall Operators Store Designers

Facilities Managers Legal Advisors Investors/Financiers

Consultants TechnologyProviders

Professional ServiceProviders