Getting to the Point of Human Services. Provider –Conceived –Developed –Implemented Improve...

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Getting to the Point of Human Services

• Provider– Conceived– Developed– Implemented

• Improve the quality of human services– Defined as improving quality of people’s lives– Use of information technology to enhance

expectations– Apply proven management science principles

Mission-Driven

Esteam Seeks:

• Fundamental change• Service focus • Evidence-based practice • Continuous improvement

– Quality– Productivity

• Universal information access

Clients

• Pressley Ridge• Keystone Human Services• Positive Education Program• Lakeshore Community Services• Sarah Reed Children’s Home

TOTAL: Impact is about…

“Unlocking Exceptional Performance”

Getting to the Point of Human ServicesTotal: Impact

• TOTAL: Quality– Quality and accreditation management tool

• TOTAL: Redesign– Business process and productivity consulting

• TOTAL: Record– Clinical productivity and reimbursement

management

TOTAL: Impact - A Multi-Faceted Approach

Getting to the Point of Human ServicesTotal: Record

TOTAL: Record Key Features

• Browser-based• Comprehensive reimbursement management

– Supports fee-for-service and per-diem billing modes

• Clinical productivity tools• Highly accessible data structure• Security model controls data access

– Supports HIPAA compliance management– Field level security capability

• Alerts – Clinical and financial alerts

• Quality and financial indicators

TOTAL: Record allows you….

• To improve cash flow by reducing time between service delivery and payment dates

• To more effectively integrate clinical supervision and billing processes

• To clearly see how much billable vs non-billable time your staff provides

• To manage the quality and the completeness of service tickets for internal and/or Medicaid audits

• To manage your programs with “real time” information

Customer Benefits Realized

• Return on investment– Increased collections– Decreased reserves – Increased cash flow – Program expansion

• Increased efficiency– Reduced financial closing cycle– Direct entry of clinical staff services– System updates occur without interruption

Customer References Available

Customer Benefits Realized

• Access to information– Organization-wide– Real-time

• Increased clinical supervision– Case notes– Progress notes– Incidents

Customer References Available

Reimbursement Management

• 24 x 7 access to revenue projections

• Pre-authorization and other funder rule checks prior to invoicing

• Cash remittance tracking• Accounts receivable management• Flexible data export to general

ledger• HIPAA billing templates

Clinical Productivity

• Organization defined forms library including case notes, progress notes and incident reports

• Staff productivity reporting• Census management• Billable hours monitoring

Reporting

• Creates numerous standard reports

• Utilizes Crystal Report software• Exports to MS Excel, Adobe,

MS Word• Provides multiple report views• Offers flexible report parameters

and date ranges

Security

• Two layers of security: who and what– Explicitly assign consumers to staff– Groups define user access– Field-level control

TOTAL: Quality Web-based Quality Assessment Software

Getting to the Point of Human ServicesTotal: Quality

How do you demonstrate quality?

• How important is quality to your organization, REALLY?

• Where’s the evidence that you are a quality-driven organization?

TOTAL: Quality can help….

Assessment Cycle

Typical Desired

Data Collection

Data Analysis

Data Utilization

Follow-up

TOTAL: Quality can help...

• Connect program operations to organizational or strategic goals

• Manage service model fidelity

• Secure COA accreditation

Call 412.322.0629 or email David Rumberger, Director of Sales and Marketing at drumberger@esteam.net for more information about Esteam or our TOTAL: Impact Offering.

Getting to the Point of Human Services. Provider –Conceived –Developed –Implemented Improve...

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