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Getting to the Point of Human Services Getting to the Point of Human Services
| Date post: | 23-Dec-2015 |
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Getting to the Point of Human Services
Getting to the Point of Human Services
Getting to the Point of Human Services
• Provider– Conceived– Developed– Implemented
• Improve the quality of human services– Defined as improving quality of people’s lives– Use of information technology to enhance
expectations– Apply proven management science principles
Mission-Driven
Getting to the Point of Human Services
Esteam Seeks:
• Fundamental change• Service focus • Evidence-based practice • Continuous improvement
– Quality– Productivity
• Universal information access
Getting to the Point of Human Services
Clients
• Pressley Ridge• Keystone Human Services• Positive Education Program• Lakeshore Community Services• Sarah Reed Children’s Home
Getting to the Point of Human Services
TOTAL: Impact is about…
“Unlocking Exceptional Performance”
Getting to the Point of Human ServicesTotal: Impact
• TOTAL: Quality– Quality and accreditation management tool
• TOTAL: Redesign– Business process and productivity consulting
• TOTAL: Record– Clinical productivity and reimbursement
management
TOTAL: Impact - A Multi-Faceted Approach
Getting to the Point of Human ServicesTotal: Record
TOTAL: Record Key Features
• Browser-based• Comprehensive reimbursement management
– Supports fee-for-service and per-diem billing modes
• Clinical productivity tools• Highly accessible data structure• Security model controls data access
– Supports HIPAA compliance management– Field level security capability
• Alerts – Clinical and financial alerts
• Quality and financial indicators
Getting to the Point of Human Services
TOTAL: Record allows you….
• To improve cash flow by reducing time between service delivery and payment dates
• To more effectively integrate clinical supervision and billing processes
• To clearly see how much billable vs non-billable time your staff provides
• To manage the quality and the completeness of service tickets for internal and/or Medicaid audits
• To manage your programs with “real time” information
Getting to the Point of Human ServicesTotal: Record
Customer Benefits Realized
• Return on investment– Increased collections– Decreased reserves – Increased cash flow – Program expansion
• Increased efficiency– Reduced financial closing cycle– Direct entry of clinical staff services– System updates occur without interruption
Customer References Available
Getting to the Point of Human Services
Customer Benefits Realized
• Access to information– Organization-wide– Real-time
• Increased clinical supervision– Case notes– Progress notes– Incidents
Customer References Available
Getting to the Point of Human ServicesTotal: Record
Reimbursement Management
• 24 x 7 access to revenue projections
• Pre-authorization and other funder rule checks prior to invoicing
• Cash remittance tracking• Accounts receivable management• Flexible data export to general
ledger• HIPAA billing templates
Getting to the Point of Human ServicesTotal: Record
Clinical Productivity
• Organization defined forms library including case notes, progress notes and incident reports
• Staff productivity reporting• Census management• Billable hours monitoring
Getting to the Point of Human ServicesTotal: Record
Reporting
• Creates numerous standard reports
• Utilizes Crystal Report software• Exports to MS Excel, Adobe,
MS Word• Provides multiple report views• Offers flexible report parameters
and date ranges
Getting to the Point of Human ServicesTotal: Record
Security
• Two layers of security: who and what– Explicitly assign consumers to staff– Groups define user access– Field-level control
Getting to the Point of Human Services
TOTAL: Quality Web-based Quality Assessment Software
Getting to the Point of Human ServicesTotal: Quality
How do you demonstrate quality?
• How important is quality to your organization, REALLY?
• Where’s the evidence that you are a quality-driven organization?
TOTAL: Quality can help….
Getting to the Point of Human ServicesTotal: Quality
Assessment Cycle
Typical Desired
Data Collection
Data Analysis
Data Utilization
Plan
Follow-up
Getting to the Point of Human ServicesTotal: Quality
TOTAL: Quality can help...
• Connect program operations to organizational or strategic goals
• Manage service model fidelity
• Secure COA accreditation
Getting to the Point of Human Services
Getting to the Point of Human Services
Call 412.322.0629 or email David Rumberger, Director of Sales and Marketing at [email protected] for more information about Esteam or our TOTAL: Impact Offering.
