GOOD GOVERNANCE.

Power of the people is

stronger than people in power.

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GOOD GOVERNANCE.

The concept was initially

expressed in 1989 world bank publication.

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GOOD GOVERNANCE. In 1997 the Bank redefined the

concept – Good Governance as the pre condition for development.

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GOOD GOVERNANCE.

The quality and quantity of public resources should be made available to the citizens.

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GOOD GOVERNANCE.1. R-esponsiveness.2. E-quity3. P-articipation.4. E-fficiency.5. A-ccountability.6. T-ransparency.7. E-ffectiveness.8. R-ule of Law.

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RESPONSIVENESS.

It is about analysing and addressing the needs of the society…..

Interests of the society- -----Mediation----Rules/acts

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Equity. Vs Equality

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PARTICIPATION.

Participation in the governance process.

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Efficiency. Best use of resources.

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Accountability.

To the People. To the Government.

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Transparency.

Informed decisions. Informed implementation.

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Effectiveness. Sustainable use of resources

Sustainable use of resources.

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Rule of law. Predictability of services.

Good Governance requires a fair predictable, stable legal frame work enforces impartially.

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SMART..

1. Specific.2. Measurable.3. Achievable.4. Responsive.5. Time bounded.

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Total Success.

1. Your orgn…. One of the orgn…….Major

orgn…..Leading orgn…2. You…..knowledge….skill...attitude…

Branded.3. Customer….Suspect….prospect….custome

r…Client ….. advocate……promotor.

SALE – The communication factor.

1.S- Smile2.A- Attention.3.L- Listen actively.4.E- Explain

Employee….the leading roleEmployees who change with

change will survive…Employees who change

after change will succeed..Employees change will lead…….

Qualities of an employee - 11. Accountability.

2. Passion.3. Responsibility.4. Culturally Fit.5. Positive.6. Empathy.7. Ambitious.8. Confident.9. Humble.10. Reliable.

Qualities of an employee-211. Self motivated.

12. Team player.14. Hard working.15. Proactive.15. Marketable.16. Detail oriented.17. Autonomous.18. Honest.19. Active listener.20. Leadership.

Qualities of an employee-321. Punctual.22. Welcome challenges.23. Adaptable.24. Taking initiative.25. Energetic.26. Welcome challenges.27. Optimistic.28. Ethics and values.29. Updating.30. Time management.

Qualities of an employee-531. Priority.32. Respect..33. I-I-I.34. Tech- savvy.35. Goal setting.36. Problem solver.37. Interpersonal skills.38. Intra personal skills.39. Able to vary role.40. Integrity. .

Qualities of an employee-541. Responsive.

42. Action oriented43. Intelligent .44. 8D people.45. Multitasking.46. Sincere.47. Extra mile.48. No excuse people.49. loyalty.

Success in profession.

1.Knowledge.(self/product/company/customer/competitor.)

2.Skill.(skill decides the sale)3.Attitude.( Salesmen are born not taught.)

We will not do business.

Approach each customer with the idea of helping him or solve a problem or achieving a goal.

Brian tracy

Give a reason.

“It is not your customer’s job to remember you. It is your obligation and responsibility to make sure they don’t have the chance to forget you.”

. Brian tracy

Invest on You first..and become resourceful.

1. Knowledge 2. Skill.3. Attitude. If you do not update…You will be

run over……

The passionate employee…1. Happy to you and your

beneficiary.2. More work……More energy.3. Never Boring.4. Remuneration Never affects

performance.

IN - ON - OverStruggle, Run or Fly.

1. He is struggling in the office.2. He is running on the office.3. He is flying over the office. Go fast to the self operational mode with an Exit plan.

LEADERSHIP.

1. Those who change after change will survive.

2. Those who change with change will succeed.

3. Those who change bring change will LEAD

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Manage your TIME.1. Assessing where your time goes At home, you cannot plan and control

future spending unless you understand your current spending habits. The same logic applies to your time-spending habits. If you get an accurate picture of how you’re spending your time, you’ll know where you’re wasting it.

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Manage your TIME.2. KEEP AN ACTIVITY LOG. First, you need to create a written

record—an activity log showing how you spent your day . Be sure to log every activity, Then examine the log to identify patterns of time use and where most of your day is spent or wasted.

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Manage your TIME.2. KEEP AN ACTIVITY LOG. First, you need to create a written

record—an activity log showing how you spent your day . Be sure to log every activity, Then examine the log to identify patterns of time use and where most of your day is spent or wasted.

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Manage your TIME.3. PLAN FOR CHANGE. After you’ve identified bad time-use patterns,

it’s time to find the causes. Ask the question……. “Why am I spending so much time in low-

value activities? The best way to correct the problem is to develop more desirable habits.

Develop

4. Develop desirable habits……Change will happen only by practicing a more effective behavior.

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Manage your TIME.

4. SET YOUR GOALS FOR THE DAY. It should be SMART Follow 7 Ds

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Manage your TIME.4. Schedule your acivities “DO LIST”. Schedule only part of your day. Leave some time open for crises,

opportunities, the unexpected, and just walking around. Schedule your highest-priority work first. Avoid back-to-back meetings. You need time to process the

information from each meeting and act accordingly. Consolidate tasks such as e-mail, paperwork, and phone calls. For

example, set aside 2:00 to 2:30 p.m. for these tasks. This reduces the total time required to do them by eliminating start-up and switching costs (the time it takes to get started again after you’re interrupted).

As the week progresses, move uncompleted priority tasks to future open times, or bump lower-priority tasks.

Determine the time you have and then work backward.

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Manage your TIME.4. Schedule your acivities “DO LIST”. After you’ve created your schedule, keep it

in sight, such as a wall or desk calendar or a computer-based calendar that should always be open. Check your progress throughout the day and periodically review the effectiveness of your time-management technique. .

4. Schedule your acivities “DO LIST”. After you’ve created your schedule, keep it

in sight, such as a wall or desk calendar or a computer-based calendar that should always be open. Check your progress throughout the day and periodically review the effectiveness of your time-management technique. .

4. Schedule your acivities “DO LIST”. After you’ve created your schedule, keep it

in sight, such as a wall or desk calendar or a computer-based calendar that should always be open. Check your progress throughout the day and periodically review the effectiveness of your time-management technique. .

Bring the change and LEAD1. Conferences…..Efficiency-effectiveness- rule of

law.2. File workshops…..3. Strong Interpersonal relationship.4. Receipts for applications.5. Smart file processing./drafting6. Providing un interrupted services….7. Grow bigger than your excuses.8. SALE-

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Bring the change and LEAD8. Right mode of communication….9. Being task oriented rather than process oriented.10. Receiving application at the cutting edge level

offices.11. Accepting responsibility.12. Enabling citizen as the custodian of documents.13. Technology.14. SALE.

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Bring the change and LEAD15. Delegation.16. Value for money.17. Multi tasking.18. Assuring Value for money.19. Fixing priorities.20. Using Proforma/Partially printed forms.21. Drafting in tabular forms.22. Avoiding arguments.23. Reaction Vs Rsponse.24. Avoid repetition.

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Bring the change and LEAD25. Use stick notes.26. Go extra mile.27. Keep your sock file in the clouds.28. Keep updated data.29. Pattayam GPS.30. Pattayam/tax receipt/sketch.31. Sub dividion sketch/order/receipt.

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Thank you….

James joseph AdhikarathilMob 9447464502