Adopt an appropriate talking manner with the customer
SERVICE
LIBERTY EQUALITY AND FRATERNITY
ACCEPT THE PERSON AS HE / SHE IS
Rajeev Prasad Singh
SERVICE
TAKE PRIDE
SHOW THE COMPANY AND
FELLOW WORKERS A HIGH
ESTEEM OF RESPECT
Rajeev Prasad Singh
SERVICE
WHAT YOU SHOULD BE….CALM
CONFIDENT
WELL GROOMED
RESPECTFUL
Rajeev Prasad Singh
SERVICE
TO BE A GOOD SERVICE PERSON
HOME
WORK
PHYSICAL & MENTAL SELF
Rajeev Prasad Singh
pc
Good Service is meeting people's need and it starts in the home, in one's own private life, taking care of ones physical & mental health. It also touches ones work enviornment.
SERVICE
TYPES OF SERVICE -1
MATERIAL SERVICE
PRICE
QUANTITY
QUALITY
TIMMING
Rajeev Prasad Singh
SERVICE
TYPES OF SERVICE -2
PERSONAL SERVICE – unique to each
SMILE,
PERSONAL ATTENTION,
ENQUIRIES, etc.
Rajeev Prasad Singh
SERVICE
INTERPRETATIONS OF SERVICE-1
IT CANNOT BE MEASURED OR WEIGHED
YOU CANNOT GIVE A SAMPLE FOR SHOW
CUSTOMER CANNOT ACCQUIRE IT
Rajeev Prasad Singh
SERVICE
INTERPRETATIONS OF SERVICE-2
CANNOT BE STANDARDISED
CAN BE SEEN DIFFERENTLY AT DIFFERENT TIMES. PEOPLE,