Group Members: Greg Chamopoulos -- Project manager

Amanda Fick -- Web content managerLana Henderson -- Researcher

Leigh Hollowell-- Scribe

Presentation SummaryWhy Collaborative Writing?Our collaboration processCollaboration toolsUse CasesSoftware SelectionQuestions

Collaboration ToolsSkypePhone ConferenceGoogle GroupsEmail

Why Writing Collaboration?Allows real-time interactionAccess from anywhereMultiple authorsUser managementIncreased user buy in

Issues with Writing CollaborationSupportCostsReliant on internet connectivityTraining

Our collaboration process

Identify topicDocument Activities and DimensionsCreate Use CaseFind software solutions or tools for topicSelect best tool for topic

ActivitiesDocument RetentionProject ManagementBrainstormingReport Writing SoftwareWiki TechnologyResearch

Key DimensionsAccessibilityUser managementFunctionality of toolSoftware compatibilityFile versioning/protection

Use Case 1Wiki Creation - Information

Emerson SpartzOccupation: Owner/Founder/Webmaster Location: South Bend, Indiana

CharacteristicsAge: 22Degree: Notre Dame University

Emerson is the owner and creator of a large website.He is trying to find the best way to deliver content to his readers.

Needs a product that can provide updated information without drastically increasing operation costs.

Wiki Creation – AffordancesMust Haves

Viewable to all usersRegistered users/employees can

create/update/comment on content Data must be checkedEasy to use for non-technical users

Like to HaveGlobalizationRSS Feeds

Wiki Creation - IssuesContent Quality

Repetition Bad data Libel

Traffic volume International traffic Spam SQL injection

WikiText issues Lack of understanding Bad formatting

Implementation Issues Server can’t handle traffic Wrong installation Software doesn’t support install

Wiki Creation – SolutionMedia Wiki

http://www.mediawiki.org/wiki/MediaWikiFree softwarePHP/MySQLSupports large server farmsSupports sandbox technologyAllows user management

Software List- Wikis

Use Case 2Report Creation - Information

Mike LeClairOccupation: Project Manager Location: Dallas, Texas

CharacteristicsAge: 38Degree: Computer Science from the University of Texas

at Dallas

Mike is the project manager for a Dallas based company that manufactures clothing racks.

The owner of the company wants to add manufacturing locations in San Francisco and New York City so Mike needs to collaborate with one person in San Francisco and one in NYC to create a report discussing the feasibility of opening these locations

Report Creation – AffordancesMust Haves

Ability to upload and share documentsChat capabilityStrong word processing software with chart

and graph capabilityGentle learning curveShould be able to restrict access on a

document levelSecure accessAbility to access software from anywhere

Report Creation - IssuesComplexity

Difficult editing of complicated documents Hard to support changing contributors

Revisions Can create multiple versions of a document

Usability Complicated/unintuitive interfaces May have fewer features than standalone software

Implementation Issues May not handle all necessary document formats Can rely on cloud availability Can rely on cloud security Documents may not be stored on company servers

Report Creation – SolutionGoogle Docs

http://docs.google.comFree softwareCan create documents, spreadsheets, forms and

presentationsStores documents online – also provides the

ability to download documentsSupports non-Google formats

(.docx, .xlsx, .odf, .pdf)Can be used offline and on mobile phonesgChat provides chat capabilities

Software List- Document Retention