The NetherlandsGoogle Hangout

From Stakeholder Engagement

to CollaborationMax Hardy

Not all projects are the same

• … therefore how we approach needs to take a number of factors into account.

• Complexity models from DaveSnowden and Ralph Stacey can help ….

• Let’s look at the latter’s.

Technically Complicated

3

Agr

eem

ent

Certainty

Clo

se t

oF

ar fr

om

Close to Far from

SimplePlan, control

Adapted from Ralph Stacey

4

Agr

eem

ent

Certainty

Clo

se t

oF

ar fr

om

Close to Far from

SimplePlan, control

Adapted from Ralph Stacey

Technically Complicated

Technically complicatedCoordinate and use expertise

Socially Complicated

5

Agr

eem

ent

Certainty

Clo

se t

oF

ar fr

om

Close to Far from

SimplePlan, control

Adapted from Ralph Stacey

Socially complicatedBuild relationships; create common ground

The Zone of Complexity

6

Agr

eem

ent

Certainty

Clo

se t

oF

ar fr

om

Close to Far from

SimplePlan, control

Technically complicatedCoordinate and use expertise

Socially complicatedBuild relationships; create common ground Action-learning with

diverse people and organisations

Adapted from Ralph Stacey

7

Agr

eem

ent

Certainty

Clo

se t

oF

ar f

rom

Close to Far from

• Rules,regulations, procedures

• Structure• Detailed budgets• Rational processes• Performance management

from above• Hierarchical organisation

• Relationships• Networks• Vision & values• Trust

• Customer focused• Identify and purpose• Personal

responsibility• Performance

management from below

• Adaptability

Stacey’s Agreement and Certainty Matrix

Adapted from Ralph Stacey

Let’s look at example

• A pipeline supplying an isolated town in the middle of NSW

• It’s the year 2001.• Pipeline built to supply a shale oil refinery in late

1940s with expected world oil shortage.• Oil shortage didn’t eventuate. Refinery shut

down.• Ghost town – population of less than 50 but with

town water supply!

Glen Davis

Events unfold• Department of Land and Water Conservation

liaise with Fish River Water Supply – determine to offer water tanks

• Local government concerned/State govt interventions

• Strong public reaction• Rumours, rumours and yet more rumours• Decision to reinvestigate ‘the problem’

A surprising, happy ending

Reverse logic or starting with the end in mind

Stakeholders actively support implementation

17

Stakeholders co-create the strategy or plan

Stakeholders co-design how they will work together

Stakeholders co-define the problem & what they want to achieve

Sponsors believe collaboration is the way to go

Stakeholders understand each other’s perspectives

Collaborative Governance

18