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description
transcript
Health & Safety Stakeholder Reference Group
29 November 2012
2 - 4pmLevel 7, 222 Exhibition Street
Minutes/Action Items
Marketing Update
Legislation Policy& Information Update
Prevention Update
Other Business
Close
Agenda
Time Agenda item
2.00
2.10
2.30
2.50
3.10
4.00
Apologies, Minutes, Actions
Apologies
Previous Minutes - SRG dated 24 October 2012
Action items from previous meeting
Marketing Update- WorkSafe online environment
Steve Gosbell
Page 5Page 5
A big gap between the current client experience and where we need to be
The key issue
Approx 1.2M unique visits to worksafe.vic.gov.au every year
• only 53% of them report they can successfully complete their ‘task’
But ‘satisfaction’ is at 65% - maybe our screens look pretty?!
• a website will never be perfect for everyone but we must aim for >80% satisfaction
Our online audience is growing and we haven’t kept up with their expectations (including a growing expectation to ‘transact’)
Page 6
• Reported Satisfaction however runs at 65%
Only 1 in 2 people can complete their main task
Page 7
• Respondents employed at companies with 21-99 employees were most satisfied overall, with nearly three-quarters (72%) indicating they were either satisfied or very satisfied.
• One-fifth (20%) of respondents from companies with 1-4 employees were either dissatisfied or very dissatisfied with the website overall.
People in small businesses are least satisfied
Page 8Page 8
The long tail
Over 1000 pages deep; 1000’s of links
Probably too much emphasis on niche content, making it more difficult for the most popular content to be found. Certainly there are structural issues.
Page 9
Page 10
Contributing to this situation
• A very inflexible platform – recently fixed
• Current site launched in 2005
• Fragmented landscape with no comprehensive plan or architecture for our online activity
• Owners of these properties are numerous and operate largely independently of one another
Page 11
• New platform (Squiz). Migration completed July ‘12• Incremental improvements to current site – redesigns and new content
development with a much greater emphasis on understanding key tasks and ‘user journeys’.
• Avoiding the temptation to simply replicate offline content into our online environment
• Where possible, developing online transactional capability, eg Plant registration
What are we doing now; and then what…
Page 12
A shared vision
What WorkSafe
wants from its online channel
What users want from WorkSafe’s
online channel
Background reading
Interviews across WorkSafe to understand strategic needs
Focus groups Development of
personas & key task scenarios
To establish a shared vision for WorkSafe’s online channel that meets both user needs and business goals, and articulate how the organisation can bring this vision to life.
Page 13
Understanding & designing around our landscape
We won’t just focus here
We need good online systems to help this group collaborate better to deliver a great online service
Page 14
USER-DRIVEN ONLINE EXPERIENCE
Develop a new website that:• allows clients to find what they’re looking for, talks in a language they
understand and provides information in a format they can follow (enablers)
• allows organisational stakeholders to communicate as effectively and efficiently as possible
• is the sole hub for WorkSafe’s online delivery
Develop a System that:• allows clients to complete key tasks online (e.g register plant, make a
claim, manage a claim, pay your premium, apply for a license etc, etc) • facilitates more efficient service delivery and a greater understanding of
clients
Page 15
A NEW VISION
A new model for website content that:• makes information easy to find• tailors content to user needs• prioritises key tasks• seamlessly integrates website content and backend system(s)
This model can accommodate different content filtering approaches across the website
Note this is simply an illustrative sample – not a page design
Page 16
A NEW VISION
Delivering real-time, personalised online interactions to users
Cross-divisional collaboration across WorkSafe is essential to achieving this vision
It will deliver transparency to all throughout the claims process
Note – illustrative of ‘system’ capability only
Page 17
Timeframe
• Internal consideration Jan – Apr ‘13• Commence development of new website June ’13
> Develop info architecture
> Audit current content
> Develop new content as required
> Launch new site (without interactive ‘system’) Dec ’14
• Commence development of interactive system June ’13
> Define system development approach Jan – Nov ‘13
> Develop business case Dec ’13 – Apr ’14
> Design & development July ’14 – Apr ’17
> Launch ‘system’ within website May ‘17
Legislation, Policy and Information Services
Angela Jolic, Cath Duane & Linda Timothy
Page 19
Remake of Dangerous Goods (Storage and Handling) Regulations
• New Regulations will commence on 1 December
• Review and update of the Code of Practice for the Storage and Handling of Dangerous Goods has commenced
• 1st draft of the Code has been provided to key stakeholders for comment
• Proposed Code of Practice will be made available for public comment in February 2013
• Code of Practice is on track to be finalised mid April 2013
Page 20
Codes Review Project
• Some feedback has been received on preliminary recommendations
• Feedback is generally supportive of recommendations
• Next steps
• Recommendations finalised
• Proposed workplan developed
• Brief Minister
Page 21
Report on national OHS forums
Safe Work Australia Members Group meeting – 21 November
• Endorsed 12 of 13 draft model codes of practice
• Endorsed exposure standard – Man-made Vitreous Fibres
• Agreed to progress nationally consistent explosives legislation
• Agreed to publish 3 papers providing further detail on Australian Work Health and Safety Strategy
• Agreed to publish:
• Research reports – psychosocial safety climate and worker health; Residual chemicals in shipping containers
• Work-related Traumatic Fatalities, Australia 2010-2011
Page 22
Australian Work Health and Safety Strategy 2012-2022• The ten-year National Strategy 2012-2022 launched in October
• Victoria has endorsed the National Strategy out-of-session
Strategy aims to:
• Reduce work-related fatalities by 20%
• Reduce serious injury claims by 30%
• Reduce incidence rate of musculoskeletal disorder claims by 30%
Page 23
Regulators Harmonisation ProjectAgenda items for HWSA 4 December 2012
• Overall status for RHP work
• Consider reinstating Model guide on EPH/right of entry
• Consider amendments to already-endorsed RHP documents
• Consider draft documents for implementation of Plant Regulations
• Consider model operational procedure – dealing with alleged non-
• complied Provisional Improvement Notices
• Consider draft audit tool for monitoring approved EPH training
• Consider request for RHP to develop common criteria for considering suspension/revocation of authorisations
Page 24
Regulators Harmonisation Project
Other HWSA agenda items • Imported Materials with Asbestos
• ACCC Asbestos Recall
• National Audit Tool for Vehicle Hoists
• HWSA Campaigns Status Reports
• WHS Legislation Issues Resolution
• Introduction of carbon price equivalent to synthetic greenhouse gases - potential safety issues
• ONRSR – HWSA MoU update
• ASQA – HWSA MoU update
Next HWSA meeting dates (proposed) for 2013:14 March, 13 June, 12 September, 12 December
Page 25
SWA Implementation TAG Last met 1 November 2012• Further proposed technical amendments agreed by ITAG members
except potential for regulator to waive requirement for a current photograph with applications for renewal of HRW licence
• Proposed FAQs/guidance – comments to be provided to SWA
• Each WHS regulator to locally communicate that r217 (requiring ROPs and FOPs on earthmoving machinery) be deleted (note HWSA considering exemption in meantime)
• Agreed to extended transitional dates for new types of HRW licence (e.g. reach stackers) due to delay in units of
• competency/assessment instruments being finalised
• Comments on proposals to change diving regulations to be provided to SWA
Page 26
Any questions?
Prevention UpdateBernie Dean
Page 28
WorkSafe response to Caple’s HSR training opportunities
Page 29
HSR training opportunities as identified by Caple
• Less emphasis on legislation
• Greater focus on hazard identification, risk assessment, job safety analysis, consultation and issue resolution
• Adult learning principles
• Relevant case studies
• Work-based scenarios
• Utilise SWA package of HSR training materials as input to review of existing learning outcomes
Page 30
Retain current Victorian package of HSR training materials
but
with a re-focus on HSRs as the primary audience
Option 1
Page 31
Implement the SWA package of HSR training materials
Adapted to
Victorian OHS Laws
Option 2
Page 32
Implement the adapted SWA package of HSR training materials
PLUS
offer a WSV developed training course
Option 3
Page 33
33
Updates on:• Dangerous machines
• Residential aged care
• Manual Handling
• Small business
• Psych hazards
SRG Prevention update- Oct 2012
Page 34
Dangerous machinesPublic awareness and duty-holder focussed activity in progress. Next stage to focus on development of inspectorate interventions on specific types of machines and ‘supply chain’ for key products
Residential aged careAgreement reached at S/H forum to use ISO Technical Report as basis for development of training package and tools for inspectorate and duty-holders around manual handling of patients.
Small BusinessTender for consultants still in development. Concerns about eligibility criteria in initial proposal. Feedback will inform changes and refinements to the tender
Manual Handling•Research by David Caple. 40-50 employer and stakeholder interviews•To gather information on how people commonly go about identifying and assessing when manual handling poses an OHS risk to workers. Not a review of compliance and enforcement.•Helping to identify the currency and utility of existing materials available on manual handling- the Regs, the Code and guidance materials- amongst people at work.•Internal Advisory Group convened.•Stakeholder Reference Group 13 December
Stress:Development of discussion draft continuing. To be tabled at PR Stakeholder Forum in coming weeks.
Other Business
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Next SRG meeting 28 February 20132 - 4pm