Help me Obi-Social Kenobi: Social is my only hope

transcript

Using the Force of Enterprise Social Networks to Keep Training Alive

Presenters

Kim CarlsonAmbassador

Heidi Farris VP, Marketing

Presenters

Obi Social KenobiAmbassador in Absentia

What is an Enterprise Social Network?

• Enterprise Social Networks are revolutionizing the way businesses communicate internally.

• The focus is being shifted away from traditional one-way communication channels to facilitating open communication across and within organizational structures.

What is an Enterprise Social Network?

• ESNs serve as a central system that support a constant, seamless flow of knowledge throughout an organization.

• Employees are able to communicate and collaborate with one another in a real-time setting that is accessible by all employees, creating a space to access, learn, and share valuable organizational knowledge.

Why do companies use ESNs?

• Improved collaboration• Access to all organizational knowledge• Communication not limited by hierarchical structures

• 61% of employees say their companies’ ESNs make it easier to collaborate*

• Increased productivity • Real-time information • One-to-many communication channels

• Organizations that implement an Enterprise Social Network realize a 20-25% increase in productivity*

*McKinsey Global Institute. “The Social Economy: Unlocking value and productivity through social technologies.” July 2012.

• Improved efficiency• Central repository for information • Easily searchable content

• Moving communication from email to an Enterprise Social Network can reduce email time by up to 30%*

*http://econsultancy.com/us/blog/10986-75-of-businesses-to-use-social-collaboration-tools-in-2013-infographic

• Higher employee engagement • Organizational transparency • Horizontal communication

• Businesses using Enterprise Social Networks realize an average 18% increase in employee engagement year-over-year*

• Compared to the 1% increase seen in businesses not implementing an Enterprise Social Network*

*Thought Farmer. “Social Intranets & Employee Engagement: An HR solution for meaningful morale building.” 2012.

QA Break

11Slide Deck Title

How ESNs integrate with training

• Improve training outcomes while lowering costs

• Instill an immediate sense of community

• Socialize employees into the organization and culture

A new way to train

Training Horror

A new way to train

• Online• Takes away the costs of instructors in traditional

training models

• Peer-to-peer collaboration • Informal training accounts for 80% of learning

A new way to train

• Constantly share, ask questions, and learn• Regardless of geography, time zone and title• Accessible anytime, anywhere

• Two-way communication • Facilitates asking and answering questions

Post-training involvement

Only 1% of leadership training is applied in the three months following the training.

With Enterprise Social Networks the learning never ends..

• The learning never stops• Around-the-clock access to information

• Capture, capture, capture• Information learned is always readily available for future

recall

• Quickly develop productivity • No need to search - everything you need at your fingertips

17Slide Deck Title

• Open communication channels • Easily navigate expertise

• Continuous collaborative learning environment

Statistical benefits

• Reduce time to on-board new employees by two days*

• Increase new hire time-to-value by 30%*

• Increase employee retention by at least 20%*

*McKinsey Global Institute. “The Social Economy: Unlocking value and productivity through social technologies.” July 2012.

QA Break

What should a trainer look for in an ESN?

• Ease of use• Simple for new employees to get acclimated to • Quick access to experts and information

• Gamification• Provides incentives for new employees to be actively

engaged and learning • Easy to acknowledge who is collaborating and

contributing

• Q & A• Give your trainees a place to go and ask (and answer)

questions once your training is complete• Storing questions for posterity lets trainees self-serve

• Multimedia content/embedding • Training content comes in all shapes, sizes, and formats• Technology that allows embedding enables you to use

your favorite quiz/poll/etc technology seamlessly

• Mobile Ready• You want your trainees to be able to learn anywhere and anytime

• Hosted Technology• Avoid firewalls and VPNs – they only create hurdles and

frustrations

• Free Trial• You want to be able to kick the tires and run a quick trial before

you buy

Using ESN with 6 Steps to Ensure Training Sticks

Today’s Learnings

• Type in the chat window any ‘Ah-ha” moments from today

• Contribute to the TRM Discussion Group

www.bloomfire.com14-Day Free Trial