Homelessness Activity Benchmarking ServiceQuick Tour Guide

Contents• the basics – slide 3

• what it does – slide 4• the concept

• basic architecture of system – slide 5• system layout – slide 6

• navigation• menu tree – slide 7• performance indicator panel - slide 16• benchmark panel – slide 23

• next steps – slide 25• feedback – slide 26

Closer Analysis

What it does

• data analysis tool• pre-populated with 3 years’ worth of data* from:

• HSSA• P1E• CIPFA

means you can start straight away!• complemented by user input data (coming soon – early 2008)• comprehensive, reflecting complexity of subject• yet simple, intelligible presentation• facilitates comparisons & intelligent analysis of data• to inform homelessness strategy and improvement action• prototype version so we’d like your feedback to make it better!

*Please note that we cannot accept liability for inaccuracies in data supplied to CLG & CIPFA by local authorities

Built around 6 domains, each reflecting different aspects of homelessness

The concept: basic architecture

Supply & Demand

TA

Satisfaction

Prevention& Decisions

Acceptances

Resources

Data

DataPre-populated with: CLG: HSSA and P1E

CIPFAComplemented by

user input data

Resourcesspendincomestaffing

Acceptances% change acceptancesacceptances per 1,000acceptances/decisions

various breakdownsPrevention & Decisions

% change in decisionsdecisions per 1,000

advice resolved situation by type% request for review% upheld on reviewvarious breakdowns

Supply& Demand

LA & RSL lets to homelessnew affordable homes per 1,000

households leaving TAsocial housing per 1,000

waiting list per 1,000

TAeach type of TA as % of TA spend

Hostels: units available, units managed, unit costs, units per staff, BVPI 183b

B&B costs: unit cost, % change days in B&B,

BVPI 183aPSL unit cost

% change in households in TAvarious breakdowns

Satisfactioncoming soon…

user inputsatisfaction with: TA,

advice/prevention,full duty

The concept: system layout

Navigation Menu Tree

Breakdowns and valuative polarity• don’t panic! • valuative polarity is simply about whether high/low score is good/bad• in most cases, it is self-evident, eg:

• acceptances per ‘000 households – low = good• % decisions upheld on review – high = good

• and the usual way of displaying performance is:• good = green traffic light or zone on radar chart• poor = red traffic light or zone on radar chart

• but sometimes, it’s not obvious because the result simply reflects local circumstances/profile* rather than performance, so we have adopted the following convention:

• high number or % =  red• low number or % = green

• where we have done this, a valuative polarity note is included in the help file

* Also, because our ‘breakdown’ radar charts breakdown a total amount into its component parts, it would be unhelpful if some of those components had a polarity that was at odds with others.

Navigation - Performance Indicator Panel

EmmerdaleAmbridgeBalamory

Pogles WoodLazy Town

Camberwick GreenTrumpton

Chigleyetcetcetcetcetcetcetcetcetcetcetcetcetcetcetcetc

Navigation - Benchmark Panel

Product information and feedback

Nayna KaviaNayna.Kavia@housemark.co.ukorKevin WaltersKevin.Walters@housemark.co.uk

02476 472707